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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Great product! Very easy to choose from a good selection, very prompt delivery and service. Went to get it fitted at the store, was impressed by the care they are taking during the pandemic.
I've bought 4 different pairs of glasses and have had a great experience with Clearly.
Thanks so much for your review, Aprylle! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
Glasses came even sooner than the earlier than expected date we were told!
Thanks so much for your review! We're proud of the great value and super convenience we can bring to your glasses experience, so we really appreciate this feedback. We hope to 'see' you again soon! -Team Clearly
Wonderful customer service and super happy with my new glasses.
Thanks so much for your review, Christine! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
Great! As expected and fast delivery! Easy to order online. Great prices with a wonderful selection. Highly recommended!
Thanks so much for your review, Brian! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
I was very pleased with the service. I would recommend anyone to shop this way.
Price is right and easy to do. I had a friend help me the first time
Thanks so much for your review, Heather! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
My first order got lost and a replacement order was sent promptly with no questions asked. Yet another reason why this company has had all of my eye care business for years. Thank you!
This delivery went very good. The first one i ordered did not. I had no idea what i was doing. I ordered my one eye 100 and my other eye 125 i had no idea there was a plus and a minus so when i received them they were wrong. I tried them on and they of course were wrong. They said there was nothing i could do about it. So i was not impressed with my first order so i reordered. Yous should specify on the web site so people understand better
Hi Susanne, thanks so much for your review. We really appreciate you sharing your experience, and feedback. We'd like to hear more about your experience, and look into it further. We've sent you a message directly, and we look forward to hearing back from you. -Team Clearly
I have ordered from clearly for many years and always with the same result. An excellent price, product and service. Very quick shipping. Never had any concerns. Buy both my contacts and glasses from clearly.
Order was received as expected and glasses look great!
Yay! We're so excited to hear that your enjoying both the Main + Central frames Michelle! That's great to hear! We're looking forward to helping you find that next great pair real soon! - Team Clearly
Great selection, prices, quality, and service.
And just to fill in the required 50 characters, blah blah blah
I had a great experience. Love that I can see how the frames look in me before I buy them.
Thanks so much for your review, Anna! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Marisa! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
Fantastic. The in shop people were very helpful and patient while assisting me. Price point is great for glasses that look this good. Thanks!
Thanks so much for your review, Riley! We really appreciate the feedback, and will be sure to pass the kind words on to the retail team. If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
This was a re-order of the glasses that we had gotten him before and, according to him, they are even better than the originals! The first pair had a small flaw which they took care of instore once we had gotten the glasses.
Thanks so much for your review! We really appreciate you sharing your experience, and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Fast delivery and good service. The contact lenses quality are as I expected. Will use clearly.ca next time as well.
Fast and just what I wanted. Not sure how much I have to write to get this to submit
Thanks so much for your review, Pamela! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
I love that my prescription is saved and that I can purchase my contact lens with just a few clicks. Within two days my contacts have arrived. What could be easier than that. Thank you Cearly Contacts.
Thanks so much for your review, Myrna-lynn! We really appreciate you sharing your experience, and feedback. We hope to 'see' you again soon! -Team Clearly
Exactly what I needed and delivered fast! Great quality.
Thanks so much for your review, Whitney! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Thanks so much for your review, Nisha! We really appreciate the feedback, and will be sure to pass the kind words on to the retail team. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly