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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Very pleased.
That was my experience and it is annoying to find out that 50 characters are required!
We are a returning family to clearly.ca. For years they have been nothing but helpful and kind. Especially when our son was breaking his glasses on a regular basis and clearly.ca replaced a few at no charge when they saw how many we were going thru. They are very accommodating with returns and not judgemental when it takes about three tries to get the right fit. Thank you clearly.ca.
Thanks so much for your review, Denise! We really appreciate your sharing your experience and feedback, and more importantly, your continued support and multiple orders since 2015! We couldn't do what we do--improve lives through vision care--without amazing customers like you. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Arrived earlier than expected, and was in great condition!
Very convenient. Easy to use this service. They come quickly. This service is reliable.
Thanks so much for your review, Kelly! We really appreciate such thorough feedback, and we hope to 'see' you again soon! -Team Clearly
Had an issue with the PD and had to return the glasses. Problem was corrected and a new pair sent out quickly.
Thanks so much for your review! We're so glad to hear your glasses are working out perfectly for you now. We hope to 'see' you again soon! -Team Clearly
As always, great product, and prompt delivery! Very happy with Clearly.ca!
Hi Jerrica, thanks so much for your review! We're proud of the great value and super convenience we can bring to your contact lens experience, so we really appreciate this feedback. We hope to 'see' you again soon! -Team Clearly
Long story short, my optometrist recorded my prescription wrong. Not Clearly's error, not my error, but they refunded my original order. So happy with the glasses ordered with the new prescription!
Hi Annette, thanks so much for your review! Your vision and ensuring you're seeing clearly is the most important priority, so we really appreciate you sharing your experience and feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I ordered some new glasses after my previous ones got scratched. Since my prescription was already on file I quickly browsed for frames that matches the dimensions I wanted and used the virtual try on feature with my phone. I'd love more choices for longer arm frames, but I found ones I liked, clicked order, and they came through really quickly, even during quarantine times. The frames are great and look very trendy. Much more affordable than my local glasses store.
Hi Kieran, thanks so much for your review! We really appreciate the feedback, and we're glad to hear you're enjoying your new glasses! We hope to 'see' you again soon! -Team Clearly
I was nervous to order online at first but when I read the return policy I went ahead and my glasses turned great!
Hi Nina, thanks so much for your review! We know buying glasses online can be tricky, and require a bit of a leap of faith! This is why we have our Size filters on the main Glasses page, and Virtual Try On--and of course, a super-easy return policy if it just doesn't work out. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
My contacts arrived to me literally the day after I ordered them. Couldn't have asked for better service!
Hi Megan, thanks so much for your review! We're proud of the great value and super convenience we can bring to your contact lens experience, so we really appreciate this feedback. We hope to 'see' you again soon! -Team Clearly
Happy with contacts and fast delivery. Fair price and quick to come in
Hi Michaela, thanks so much for your review! We're proud of the great value and super convenience we can bring to your contact lens experience, so we really appreciate this feedback. We hope to 'see' you again soon! -Team Clearly
Moe, Ameneh, Leila and Selena who did the covid 19 screening did an amazing job with great customer service. My wife and I were very pleased, we felt safe with the protocols in place and would recommend this location to family and friends
Hi Andrew, thanks so much for your review! We really appreciate the feedback, and have passed it on to the team at the Kitsilano store. We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Diane! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
I need contacts. Clearly has good prices on contacts. I order contacts. I get contacts in a few days. Nice and easy
Thanks so much for your review, Adam! We're proud of the great value and super convenience we can bring to your contact lens experience, so we really appreciate the feedback! We hope to 'see' you again soon! -Team Clearly
My orders always arrive in the mail within 3 days.
Hi Barbara! We're proud to provide our customers with quick, safe and reliable services right at their doorstep! We're looking forward to 'seeing' you again real soon! If there's anything else we can help with, please don't hesitate to reach out! - Team Clearly
Sale was easy, on-line support was great, delivery very quick
We're excited to hear that Aaron! We love surprising our customers with our speedy services, and we'll be sure to pass this along to our awesome customer service team for you as well! If there's anything else we can assist with, please feel free to reach out! We look forward to 'seeing' you again soon! - Team Clearly
Usually I receive my contacts with in a week this time they were delayed. I almost ran out of lenses before the order came.
We're truly sorry about this experience and appreciate your feedback, Farah! We sometimes experience a small delay due to the current COVID-19 situation lately, and are working hard for our customers to receive their order as quickly as possible. We're glad to hear that they arrived before you ran out of contacts and appreciate your loyalty! Thank you so much! - Team Clearly
Took only a few clicks to refill my order and I got the product in a couple of days. Excellent service
Thanks so much for your review, Allan! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
Been ordering contacts from clearly for at least 6 years and glasses for 4, and haven't had a problem that couldn't be quickly and professionally resolved.
Hi Brooke, thanks so much for your review! We really appreciate the feedback, and more importantly your continued support over the years since 2014! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Excellent helpful, informative, prompt customer service
Hi Maxine, thanks so much for your review! We really appreciate such thorough feedback, and we hope to 'see' you again soon! -Team Clearly
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you so much for taking the time to leave feedback, Paul. We're sorry to hear about what you're experiencing with your contact lenses. If they are different than the ones you usually order, stay aware that contact lenses are not a one-size-fits-all product, and we always advise our customers to see their eye doctor if they want to order something else than what was prescribed. We also want to provide further support to you, so expect a response from us in your inbox shortly - Team Clearly