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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Simple ordering and my contacts were delivered promptly without an issue
I'm happy with the website because it remembered my last order. Made easier for reoccurring clients.
Hi Carole, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
Nothing but great things to say. Prompt delivery every order.
Thanks so much for your review, Max! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
Stop spamming me about my contact lense order about to run out. I dont wear them everyday. I will order more when I need to.
Always an easy transaction with Clearly. Fast processing and shipping times.
Thanks so much for your review, Kay! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
The package came very quickly. Easy to order. The product is very good quality.
Hi Orley, thanks so much for your review! We really appreciate the feedback, and we're so glad to hear you're enjoying your new sunglasses. We hope to 'see' you again soon! -Team Clearly
My lenses came in a timely fashion despite the current situation with USPS. I will continue to bring rider my lenses from Clearly Contacts.
Hi Maria, thank you for your review! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out! We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Happy with the service and delivery. Will continue with the ordering in the future
Thanks so much for your review, Alan! We really appreciate the rating and feedback. We hope to 'see' you again soon! -Team Clearly
Never had a problem. Have been buying contacts from Clearly Contacts for years. Very convenient.
Contacts arrived before delivery date and have Ben really comfortable to wear. I surly wear mine all day and had no trouble with these ones
Thanks so much for your review, Kat! We really appreciate the rating and your feedback! We hope to 'see' you again soon! -Team Clearly
The delivery is quick and always on time, and when I wasn't home they called me right away
Thanks so much for your review, Mahogany! We really appreciate the feedback! We hope to 'see' you again soon! -Team Clearly
Hi Amy, thanks so much for your review! We really appreciate your feedback, and continued support over the years! We hope to 'see' you again soon! -Team Clearly
I ordered my contacts online and they came much faster in the mail than expected. Will order from clearly again!
Thanks so much for your review, Triana! We're super proud of our fast shipping (including picking and packing your order in our Vancouver BC warehouse, and offering the fastest 1-2 business day shipping options), so it's great to hear that you received your order so quick! We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Wenjun! We're super proud of our fast shipping (including picking and packing your order in our Vancouver BC warehouse, and offering the fastest 1-2 business day shipping options), so it's great to hear that you received your order so quick! We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, Kali! We're glad to hear you're enjoying your everclear contact lenses, that are exclusive to Clearly! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Hi Dave! Thanks for the review and feedback! That's what we love to hear from our customers! Quick, safe, and reliable services right at your doorstep! We're looking forward to hearing from you again soon! - Team Clearly
Prompt service. Contacts as described, I received them before I got the confirmation that they were shipped about 24 hrs after ordering.
Thanks so much for your review, Ayla! We're really proud of the great value and super convenience we can bring to your contact lens experience, so we really appreciate this feedback! We hope to 'see' you again soon! -Team Clearly
I have been ordering my contacts from Clearly for years now. Its reliable and easy. I like that they save the prescription information so I don't have to reenter it every time I place an order.
Thanks so much for your review, Kayla! We really appreciate the feedback, and more importantly your continued support over the years since 2017! We hope to 'see' you again soon! -Team Clearly
I am usually happy with the delivery time with clearly contacts but the last time seemed to take extra long.
Give yourself a couple of weeks for delivery.
Thank you for sharing your experience with us, Joan. We apologize for the delay with your order, we greatly appreciate your patience! - Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi Damien, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly