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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
0 helpful votes
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Good service and excellent glasses!
February 7, 2022

I have been buying glasses from Clearly for years and I have never been disappointed!

Date of experience: February 7, 2022
Canada
1 review
0 helpful votes
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, mkhv
February 7, 2022

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Date of experience: February 6, 2022
Massachusetts
1 review
0 helpful votes
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Boxing day special
February 6, 2022

Love them! Thank you! They are awesome. Great deal as well.

Date of experience: February 6, 2022
Canada
1 review
0 helpful votes
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3
March 8, 2022

I Bought 2 pairs and would like to return one pair as I am not totally satisfied.

Date of experience: February 6, 2022
Megan W. — Clearly Rep
over a year old

Hi Narshi, thank you for your review and for your feedback. We're sorry to hear that you weren't totally satisfied with your new glasses. We're glad to see that you were able to return these with our recently extended free return policy. We truly apologize for this inconvenience. If you have any further questions or concerns, please do not hesitate to reach out to us through Live Chat or at 1-866-414-2326. – Team Clearly

Canada
1 review
0 helpful votes
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Great Value
February 6, 2022

Best deal around for glasses. Prompt delivery as well. Would highly recommend

Date of experience: February 6, 2022
Canada
1 review
0 helpful votes
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Thank you
February 6, 2022

Thank you thank you thank you thank you thanks thanks thanks

Date of experience: February 6, 2022
Canada
1 review
0 helpful votes
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My new favorite glasses!
February 6, 2022

My glasses arrived earlier than expected, and they have quickly become my new favorite frames. I have been receiving many compliments.

Date of experience: February 6, 2022
Canada
1 review
1 helpful vote
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Counterfeit item?
March 8, 2022

Ordered Proclear Toric contact lenses and they all ripped off. First one lasted 5 days and it disintegrated in the solution during the night. Same thing for the second one that lasted 2 days. The third one split while I was wearing them... super painful.

I've been wearing the same contact lenses for more than a decade and it never happened to me. Not sure if I got scammed with counterfeit lenses but it sure looks like it. I contacted support and they made it sound like my prescription is wrong. Nothing has changed with it except -0.25 in power.

You can check reviews on the website, it looks like I'm not the only one who had to deal with this. I guess we all had the wrong prescription? The only reason I ordered from Clearly was to save a couple of bucks but next time I'll pay premium and order from my local clinic.

The thing that angers me the most is that I waited a month and a half to receive my order. It kept getting backordered over and over again. That's why I'm wondering if they're legit. Are they even made by CooperVision? Where did they get them from? Even the boxes are different from the ones that I bought from IRIS in September.

Anyway, super disappointed.

Date of experience: February 5, 2022
Megan W. — Clearly Rep
over a year old

Hi Maxime, thank you for your review and feedback. We're very sorry to hear of the poor experience you had with this batch of contact lenses. It looks like a member from our customer care team reached out to you directly over email, to provide further support. -Team Clearly

Canada
1 review
0 helpful votes
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Nice eyeglasses
February 5, 2022

Good quality price rapport. Happy with quality of frame and glasses.

Date of experience: February 5, 2022
Canada
1 review
0 helpful votes
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Best place for contacts!
February 5, 2022

Thank you for going above and beyond! I was surprised to see the extra care you put into shipping your products.

Date of experience: February 5, 2022
Canada
1 review
0 helpful votes
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Clearly Eye Wear
February 6, 2022

I am a first time user of the Clearly web site and I have to say I am 100% satisfied with the website, the shipping process, the packaging of my glasses, the quality of my glasses frames and most importantly, the quality of my perscription lenses. I certainly didn't buy the most expensive frames (by far) nontheless, the quality of these frames is amazing. The fit is perfect. This will definitely not be the last time I use Clearly. Thank you. Vance Millar

Date of experience: February 5, 2022
Canada
1 review
0 helpful votes
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Happy with sore ears
February 4, 2022

Great experience. Very helpful and attentive. My eye exam was tops and the doctor did extra procedures that no other doctor did before. Very thorough. The one thing I have noted to them, with a trip back in after buying online, was that one set has a arm style that is quite sharp. Most of my glasses have a smooth tapered end, while these had no bevel. Resulting in the arms creating a sore on the inside of the ear closest to the head. They did adjust them but the pain is still there with the rubbing. I don't think online there is an option for what type of arms they are, before buying.

Date of experience: February 3, 2022
Angela C. — Clearly Rep
over a year old

Oh no! We're terribly sorry to hear this Terry! We'd really like to help make this right for you, so we'll be reaching out to you directly very shortly. Thank you for your patience and cooperation. - Team Clearly

Canada
2 reviews
0 helpful votes
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Contact lenses
February 3, 2022

Excellent, timely trackable delivery, product was is should be.

Date of experience: February 3, 2022
Canada
1 review
0 helpful votes
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LOVE THEM
February 3, 2022

Quick shipping and great pair of glasses that are nice and light and fit perfectly.

Date of experience: February 3, 2022
Canada
1 review
0 helpful votes
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Review
February 3, 2022

Very informative and helpful. I learned a lot about FOIPOP and the correlative responsibilities of employees.

Date of experience: February 3, 2022
Angela C. — Clearly Rep
over a year old

Hi Robert, thank you for your review and feedback. We appreciate it, and look forward to 'seeing' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly

Canada
1 review
0 helpful votes
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Happy with the experience!
February 3, 2022

I purchased my new glasses completely unsure and apprehensive about what to expect. They showed up quickly and are the correct prescription. The frames need an adjustment, and I haven't gotten to it yet so I'm not wearing them. But overall I'm happy with the experience, impressed with the value, and will definitely shop again!

Date of experience: February 3, 2022
Canada
1 review
0 helpful votes
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Good product
February 3, 2022

Good product and fast delivery. Thank you very much!

Date of experience: February 3, 2022
Canada
1 review
0 helpful votes
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Shipping
February 3, 2022

I was very impressed with how fast I got my contacts after being shipped. Great service.

Date of experience: February 3, 2022
Canada
1 review
0 helpful votes
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The glasses fit well and the lens powers are perfect. The contact lenses also arrived very soon.

Date of experience: February 3, 2022
Canada
1 review
0 helpful votes
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Hard n fast
February 3, 2022

Could not possibly be more thrilled with my Clearly.Ca order. Website was very easy to use, with the filters making it easy find the style you want, and the virtual try-on tool gives you a great perspective of how your frames will look on your face. I got a fantastic discount code as a new customer, and My Main and Central Sevilles arrived quickly by Xspresspost, courtesy of Clearly. But here was the best part. When I ordered frames from EyeByeDirect a few months ago, I had to pay extra for a soft case. When my glasses arrived from Clearly, they came in a HARD case, free of charge! I'm crushed. They got a new lifetime customer for the outstanding service I received with this order. I would totally recommend Clearly.Ca to anyone looking to buy frames online.

Date of experience: February 2, 2022