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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
0 helpful votes
Follow Denise M.
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Positive
September 7, 2020

Very pleased with the quick service. Love my new eyeglasses.

Date of experience: September 7, 2020
Jane S. — Clearly Rep
over a year old

Hi Denise, thanks so much for your review! We're so glad to hear you're enjoying your new glasses. We look forward to 'seeing' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Bought contacts dec 31 2019 - went to eye doctor aug 2020 and its been 2 years since my last exam and my prescription changed - i still have 2 boxes of unopened contacts that they can't even exchange for my new prescription

Clearly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 7, 2020
Isabella D. — Clearly Rep
over a year old

We're sorry to hear this, Jordan! We're glad to see that we were able to reach out to provide further assistance with this. Our contact lens return policy covers unopened and unmarked boxes that are not within 6 months of expiration. Thank you so much for your patience. - Team Clearly

Canada
1 review
0 helpful votes
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Order received
September 7, 2020

My order came the next day and I was very pleased.
Thank you!

Date of experience: September 7, 2020
Canada
1 review
0 helpful votes
Follow Sherry F.
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Great Service
September 7, 2020

My order arrived seamlessly and very quickly! Many thanks

Date of experience: September 7, 2020
Jane S. — Clearly Rep
over a year old

Hi Sherry, thanks so much for your review! You can always count on us for fast processing times, and speedy delivery. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Definitely buy again
September 7, 2020

Great product at a great price. Shipping was a little longer than I expected, but that seems to be the state of things right now.

The frames were a little bigger than I expected, but not cartoonish, lol. I cheaped out a little on the frames, but am still quite impressed. I'm an active dad with an active 3 yr old daughter. Within the first week of receiving my new glasses, which I only take off for sleeping and reading, my daughter stomped on my head, jumped on my head, and butt dropped on my face. My new Clearly glasses stood up like a champ! Since then, I've been under two cars fixing stuff and on a back country canoe trip. So far so good for the frames, the lenses, and the various coatings I opted for on the lenses.

Date of experience: September 7, 2020
Canada
1 review
0 helpful votes
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Extremely fast delivery, as usual
September 7, 2020

As always, I received my lenses within a couple days of ordering them. Great service.

Date of experience: September 7, 2020
Jane S. — Clearly Rep
over a year old

Hi Tarek, thanks so much for your review! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Great company
September 7, 2020

I have using clearly for years for both glasses and contacts. I tell eveyone about clearly. I plan on continuing to use Clearly.

Date of experience: September 7, 2020
Jane S. — Clearly Rep
over a year old

Hi Rob, thanks so much for your review! We really appreciate the feedback, and your continued support over the years! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Great
September 7, 2020

Order came really fast and the contacts are great. Will get contacts from here again when I run out!

Date of experience: September 7, 2020
Jane S. — Clearly Rep
over a year old

Hi Julianna, thanks so much for your review! We really appreciate the feedback, and are glad to hear you're enjoying the great value and speedy convenience that we offer! We look forward to 'seeing' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Clearly is great.
September 7, 2020

Always great service. I love ordering From clearly. Going to get glasses next.

Date of experience: September 7, 2020
Canada
1 review
0 helpful votes
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Amazing contacts!
September 7, 2020

Amazing service from Clearly.Ca, very quick shipping! Best contact lenses I have ever had, I often forget I have them on! I will certainly continue buying from Clearly.ca

Date of experience: September 7, 2020
Jane S. — Clearly Rep
over a year old

Hi Mike, thanks so much for your review. We really appreciate the feedback, and are glad to hear you're enjoying the great value and speedy convenience that we offer! We look forward to 'seeing' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Super quick and easy!
September 7, 2020

Super easy- just plugged in my contact prescription and a few days later - bam - new contacts!

Date of experience: September 7, 2020
Jane S. — Clearly Rep
over a year old

Hi Jen, thanks so much for your review! We really appreciate the feedback, and are glad to hear you're enjoying the great value and speedy convenience that we offer! We look forward to 'seeing' you again soon. -Team Clearly

Canada
1 review
0 helpful votes
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Very satisfried
September 7, 2020

Great price at the time I made my order, fast my order came in when it said I will definitely order again if I see great deal on contact and I would recommend it to all my friends

Date of experience: September 7, 2020
Jane S. — Clearly Rep
over a year old

Hi Diane, thanks so much for your review! We really appreciate the feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Delivered early
September 7, 2020

Have been ordering from Clearly for many years. Delivery is always prompt

Date of experience: September 7, 2020
Jane S. — Clearly Rep
over a year old

Hi YM, thanks so much for your review! We really appreciate the feedback, and your continued support since 2014! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Glasses
September 7, 2020

Good and service is always good fast and always correct

Date of experience: September 7, 2020
Jane S. — Clearly Rep
over a year old

Hi Sandra, thanks so much for your review! We really appreciate the rating and feedback. We look forward to 'seeing' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Always correct and on time
September 7, 2020

Clearly is dependable and reliable for all my contacts and glasses.

Date of experience: September 7, 2020
Jane S. — Clearly Rep
over a year old

Hi Richard, thanks so much for your review! We really appreciate the feedback, and your continued support over the years! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Great customer service
September 7, 2020

Needed to return- was made incredibly simple. Very pleased. Am reordering

Date of experience: September 6, 2020
Canada
1 review
0 helpful votes
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Love it
September 7, 2020

Order arrived very quickly! Beautiful glasses. Definitely recommend.

Date of experience: September 6, 2020
Jane S. — Clearly Rep
over a year old

Hi Fatima, thanks so much for your review! We're so glad to hear you're enjoying your new glasses. We look forward to 'seeing' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Good glasses
September 7, 2020

There was a great sale on lenses when I bought my glasses. Great value! They work great!

Date of experience: September 6, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review! We really appreciate the rating and feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Eyeglass review
September 7, 2020

The shopping experience was quite good. They arrived quickly and the prescription seems perfect. The frames look good, and so far seem to be very well made and sturdy.

Date of experience: September 6, 2020
Angela C. — Clearly Rep
over a year old

We're thrilled to hear that Kim! We're proud to be able to provide quality products at affordable and great pricing for all our awesome customers, and we look forward to 'seeing' you again soon! If there's anything we can help with, please feel free to reach out! - Team Clearly

Canada
1 review
0 helpful votes
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Great Service!
September 6, 2020

Contact lenses were delivered earlier than expected, which was great!

Date of experience: September 6, 2020
Jane S. — Clearly Rep
over a year old

Hi Loretta, thanks so much for your review! We're glad to hear you got your order super fast. We look forward to 'seeing' you again in the near future! -Team Clearly