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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Bought contacts dec 31 2019 - went to eye doctor aug 2020 and its been 2 years since my last exam and my prescription changed - i still have 2 boxes of unopened contacts that they can't even exchange for my new prescription
We're sorry to hear this, Jordan! We're glad to see that we were able to reach out to provide further assistance with this. Our contact lens return policy covers unopened and unmarked boxes that are not within 6 months of expiration. Thank you so much for your patience. - Team Clearly
Hi Sherry, thanks so much for your review! You can always count on us for fast processing times, and speedy delivery. We hope to 'see' you again soon! -Team Clearly
Great product at a great price. Shipping was a little longer than I expected, but that seems to be the state of things right now.
The frames were a little bigger than I expected, but not cartoonish, lol. I cheaped out a little on the frames, but am still quite impressed. I'm an active dad with an active 3 yr old daughter. Within the first week of receiving my new glasses, which I only take off for sleeping and reading, my daughter stomped on my head, jumped on my head, and butt dropped on my face. My new Clearly glasses stood up like a champ! Since then, I've been under two cars fixing stuff and on a back country canoe trip. So far so good for the frames, the lenses, and the various coatings I opted for on the lenses.
As always, I received my lenses within a couple days of ordering them. Great service.
Hi Tarek, thanks so much for your review! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I have using clearly for years for both glasses and contacts. I tell eveyone about clearly. I plan on continuing to use Clearly.
Hi Rob, thanks so much for your review! We really appreciate the feedback, and your continued support over the years! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Order came really fast and the contacts are great. Will get contacts from here again when I run out!
Hi Julianna, thanks so much for your review! We really appreciate the feedback, and are glad to hear you're enjoying the great value and speedy convenience that we offer! We look forward to 'seeing' you again soon! -Team Clearly
Always great service. I love ordering From clearly. Going to get glasses next.
Amazing service from Clearly.Ca, very quick shipping! Best contact lenses I have ever had, I often forget I have them on! I will certainly continue buying from Clearly.ca
Hi Mike, thanks so much for your review. We really appreciate the feedback, and are glad to hear you're enjoying the great value and speedy convenience that we offer! We look forward to 'seeing' you again soon! -Team Clearly
Super easy- just plugged in my contact prescription and a few days later - bam - new contacts!
Hi Jen, thanks so much for your review! We really appreciate the feedback, and are glad to hear you're enjoying the great value and speedy convenience that we offer! We look forward to 'seeing' you again soon. -Team Clearly
Great price at the time I made my order, fast my order came in when it said I will definitely order again if I see great deal on contact and I would recommend it to all my friends
Hi Diane, thanks so much for your review! We really appreciate the feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Have been ordering from Clearly for many years. Delivery is always prompt
Hi YM, thanks so much for your review! We really appreciate the feedback, and your continued support since 2014! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Hi Sandra, thanks so much for your review! We really appreciate the rating and feedback. We look forward to 'seeing' you again soon! -Team Clearly
Clearly is dependable and reliable for all my contacts and glasses.
Hi Richard, thanks so much for your review! We really appreciate the feedback, and your continued support over the years! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Needed to return- was made incredibly simple. Very pleased. Am reordering
Hi Fatima, thanks so much for your review! We're so glad to hear you're enjoying your new glasses. We look forward to 'seeing' you again soon! -Team Clearly
There was a great sale on lenses when I bought my glasses. Great value! They work great!
Thanks so much for your review! We really appreciate the rating and feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
The shopping experience was quite good. They arrived quickly and the prescription seems perfect. The frames look good, and so far seem to be very well made and sturdy.
We're thrilled to hear that Kim! We're proud to be able to provide quality products at affordable and great pricing for all our awesome customers, and we look forward to 'seeing' you again soon! If there's anything we can help with, please feel free to reach out! - Team Clearly
Contact lenses were delivered earlier than expected, which was great!
Hi Loretta, thanks so much for your review! We're glad to hear you got your order super fast. We look forward to 'seeing' you again in the near future! -Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi Denise, thanks so much for your review! We're so glad to hear you're enjoying your new glasses. We look forward to 'seeing' you again soon! -Team Clearly