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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I love the colour and the look. I just wish they were a bit more comfortable, I've had contacts that feel like you're not wearing any, I guess I got what I paid for.
I am satisfied with the progressive lens glasses I received. When I reported the failed delivery of my order I was able to have a second pair sent to me without any further issues. It is unfortunate that Canada Post was unreliable in this instance but I do not hold Clearly responsible for the lost item. This was the first time I ordered glasses from Clearly.ca and I will likely order from this company in the future.
Hi Judy, thanks so much for your review! We really appreciate the feedback. We're super proud of our fast shipping (including picking and packing your order in our Vancouver BC warehouse, and offering the fastest 1-2 business day shipping options). So it's great to hear you received your order so fast! We hope to 'see' you again in the near future! -Team Clearly
Love being able to quickly order contacts when I realize I'm out, and receive them quickly!
Thanks for the review and feedback Rachel! We love surprising our customers with our speedy services, and we're excited to 'see' you again real soon! - Team Clearly
First time ordering with Clearly, and it worked out great! Glasses fit well, they're good quality, comfortable and were a decent price.
Hi Julie, thanks so much for your review! We really appreciate the rating and such thorough feedback. We know buying glasses online for the first time can be quite the leap of faith! We're so glad to hear you're enjoying your new glasses. We hope to 'see' you again soon! -Team Clearly
It only took me few steps to place my order and upload the prescription. Great service and fast delivery (2days)
We're thrilled to hear that Wendy! We want to make sure our website is easy to navigate through and order from for all our awesome customers, so we're happy to hear that you found it just that! If there's anything we can assist with, please feel free to reach out! - Team Clearly
Hi Sophia, thanks so much for your review! We're so glad to hear you're happy with your order. We hope to 'see' you again soon! -Team Clearly
Ordering and payment all went fine as usual. Upon receipt, I noticed that my glasses were crooked when I opened the box and retrieved the glasses from the black pouch they come in. The left wire frame was severely bent making them lopsided when I tried to wear them. The left side has a sharp bend in them and while they are usable, this is perfect.
Hi Robert, thank you for your review. We really appreciate the rating and feedback. We'd like to hear more about your glasses, so we'll be reaching out to directly via email, so keep an eye on your email inbox.
- Team Clearly
I wish I got the right ones on time, and got more of a credit
We're truly sorry about this experience, Christine! Someone from our customer care team contacted you to help further in the meantime and we hope to have made things right! Please don't hesitate to contact us again if there is anything else we can do to help - Team Clearly
Hi Jackie, thanks so much for your review! We're so glad to hear you received your order safely and quickly. We hope to 'see' you again soon! -Team Clearly
Everything went well got my glasses and sunglasses with new pr
I have ordered from clearly many times. I'm obsessed with my new glasses. This time they gave me a free upgrade on my lenses instead of making me wait 8 weeks for the other lenses to be back in stock! Amazing customer service! I highly recommend ordered from Clearly!
I have an account, so ordering was made extremely easy. I just had to choose to use my prescription on file and was able to order within a few minutes. The glasses did not take long at all and they feel great!
Hi Jillian, thanks so much for your review! We're so glad to hear you're enjoying your new glasses. We hope to 'see' you again soon! -Team Clearly
Hi Jason, thanks so much for your review! We really appreciate the rating and feedback. We'll reach out to you for the order number and coupon code details, so keep an eye on your email inbox. -Team Clearly
Easy buying experience and they arrived ahead of schedule. The polarized lenses are great, very crisp, no glare, and they stay clean longer than my other glasses. The optional C Shield coating seems worth the extra cost. To get the propper fit the frame requires a lot of heat to bend or it'll break.
Hi Steve! Thanks for the great review and feedback! We're glad to hear that the lenses are working out great for you! We can recommend having your frames taken to a local optical store to be adjusted and fitted properly, or we can also suggest checking out this great blog on how to easily (and carefully) adjust your frames yourself at home! www.clearly.ca/thelook/how-to-adjust-glasses/. Please feel free to reach out to us if there's anything else we can help with! - Team Clearly
Fast delivery. Always received earlier than date stated, I have re ordered in past and will continue to
Hi Lisa, thanks so much for your review! We're glad to hear you're enjoying your new glasses. We hope to 'see' you again soon! -Team Clearly
Quick and good value for money. And had my last order details already load for
Hi Brian, thanks so much for your review! We really appreciate the rating and feedback. We hope to 'see' you again soon! -Team Clearly
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Welcome and thank you for your review Brenda! We really appreciate the feedback, and appreciate you choosing to give us chance! We're so sorry to hear there was an issue with your delivery. While we're glad you've got the second replacement pair in your hands, we hate that you were kept waiting when that first package failed to arrive! Rest assured we'll be following up with Canada Post on this. We look forward to 'seeing' you again real soon! If there's anything we can help with, please feel free to reach out! - Team Clearly