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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I've gotten everything I wanted from Clearly, their contacts and glasses are well priced and well made. Definitely recommend.
These arrived as per described and a perfect prescription. Excellent service and good quality.
Very fast delivery, haven't had a problem with the contacts in the 4 years I've been ordering them
Hi Andrew, thanks so much for your review! We really appreciate the feedback, and your continued support over the years. We look forward to 'seeing' you again in the future! -Team Clearly
Clearly is committed to its promise of fast delivery. I'll definitely recommend this company to everyone.
Hi Antonia, thanks so much for your review! We really appreciate the feedback, and your continued support over the years. We look forward to 'seeing' you again in the future! -Team Clearly
I like the look & feel of my new glasses very much. Clearly did a fantastic job.
I originally had some challenges getting my prescription info in line - but Clearly support reps helped me resolve all my issues, very quickly. I did not have any issues with the delivery at all. Either. The glasses came in fine, the packaging looked great, and they feel great.
Clearly services are exactly as advertised. I would highly recommend Clearly to anyone looking to purchase glasses online.
Two thumbs up!
Hi Nadir, thanks so much for your review! We really appreciate the feedback, and we're so glad to hear you're pleased with your new glasses. We look forward to 'seeing' you again soon! -Team Clearly
Thank you so much for taking the time to leave us a review, Cathy! We're truly sorry to hear that you had such a bad experience with your glasses and would love to help! Please don't hesitate to contact us back directly or contact our customer service at 1-866-414-2326 or via chat through our website. We don't want to leave you with a pair that you can't wear and will be happy to provide further support on this! - Team Clearly
My prescription sunglasses came in no time flat and they look great and fit my face perfectly!
Hi Stacy, thanks so much for your review! We really appreciate the feedback, and we're so glad to hear you're enjoying your new sunglasses. We look forward to 'seeing' you again in the future! -Team Clearly
Hi Joseph, thanks so much for your review. We really appreciate the feedback! We hope to 'see' you again soon! -Team Clearly
My new glasses are great. Service was excellent and deliver quick. Would definitely order again from Clearly
Best expérience been buying since several years now... delivery is always fast and vert simple To order.
Hi Cindy, thanks so much for your review! We really appreciate the feedback, and your continued support. We hope to 'see' you again soon! -Team Clearly
It was a great price. I love this site. I'm using bush and Lomb weekly. It was light and easy to use. Hopefully I always get this deal. Thank you
Hi Jutatip, thanks so much for your review! We really appreciate the feedback, and are glad to hear you're enjoying your contact lenses. We recommend using www.clearly.ca/coupon-codes to ensure you're using the best coupon code for your next order! We hope to 'see' you again soon! -Team Clearly
Quick shipping and fair prices. Always a promo code active for extra savings. Will shop again.
Hi Heather, thanks so much for your review. We really appreciate the feedback, and are glad to hear you're enjoying the great value and speedy convenience that we offer! We look forward to 'seeing' you again soon! -Team Clearly
Easy ordering, arrived quickly.
Excellent value and great overall service
Hi Matt, thanks so much for your review. We really appreciate the feedback, and are glad to hear you're enjoying the great value and speedy convenience that we offer! We look forward to 'seeing' you again soon! -Team Clearly
Hi Tony, thanks so much for your review! We really appreciate the feedback. We look forward to 'seeing' you again soon! -Team Clearly
Order arrived on time. For return customers, hope there will be discount provided.
Hi Christine, thanks so much for your review! We really appreciate the feedback, and your continued support since 2012! We'll be sure to pass your feedback on to the team. We hope to 'see' you again soon! -Team Clearly
I have used clearly contacts for contact lens for the last 5 years, I have never been disappointed. The order always arrives before the arrival date. Highly reccomend clearly contacts to everyone.
Hi Jagvir, thanks so much for your review! We really appreciate your feedback, and continued support over the years. We hope to 'see' you again soon! -Team Clearly
Received very customer focused assistance when I had difficulty placing my order
Hi Judy, thanks so much for your review! We're so glad to hear you're enjoying your new glasses. We hope to 'see' you again soon! -Team Clearly
When we went to pickup my order the young man that served use could not find it. It took him three tries before the manager returned with my glasses.
The young man may have been new, but in the past, the young ladies always helped us quickly and never had a problem locating product in the store.
Hi David, thanks so much for your review. We really appreciate the feedback, and are glad to hear you're enjoying the great value and speedy convenience that we offer! We look forward to 'seeing' you again soon! -Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi Kimberly, thanks so much for your review! We really appreciate the rating and feedback. We look forward to 'seeing' you again in the near future! -Team Clearly