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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Love
September 10, 2020

I've gotten everything I wanted from Clearly, their contacts and glasses are well priced and well made. Definitely recommend.

Date of experience: September 9, 2020
Jane S. — Clearly Rep
over a year old

Hi Kimberly, thanks so much for your review! We really appreciate the rating and feedback. We look forward to 'seeing' you again in the near future! -Team Clearly

Canada
1 review
0 helpful votes
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Perfect fit, and quick
September 9, 2020

These arrived as per described and a perfect prescription. Excellent service and good quality.

Date of experience: September 9, 2020
Canada
1 review
0 helpful votes
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Great service
September 9, 2020

Very fast delivery, haven't had a problem with the contacts in the 4 years I've been ordering them

Date of experience: September 9, 2020
Jane S. — Clearly Rep
over a year old

Hi Andrew, thanks so much for your review! We really appreciate the feedback, and your continued support over the years. We look forward to 'seeing' you again in the future! -Team Clearly

Canada
1 review
0 helpful votes
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Absolutely reliable
September 9, 2020

Clearly is committed to its promise of fast delivery. I'll definitely recommend this company to everyone.

Date of experience: September 9, 2020
Jane S. — Clearly Rep
over a year old

Hi Antonia, thanks so much for your review! We really appreciate the feedback, and your continued support over the years. We look forward to 'seeing' you again in the future! -Team Clearly

Canada
1 review
1 helpful vote
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Thanks Clearly
September 9, 2020

I like the look & feel of my new glasses very much. Clearly did a fantastic job.

I originally had some challenges getting my prescription info in line - but Clearly support reps helped me resolve all my issues, very quickly. I did not have any issues with the delivery at all. Either. The glasses came in fine, the packaging looked great, and they feel great.

Clearly services are exactly as advertised. I would highly recommend Clearly to anyone looking to purchase glasses online.

Two thumbs up!

Date of experience: September 9, 2020
Jane S. — Clearly Rep
over a year old

Hi Nadir, thanks so much for your review! We really appreciate the feedback, and we're so glad to hear you're pleased with your new glasses. We look forward to 'seeing' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Prescription seemed incorrect.
October 9, 2020

My glasses made me dizzy and I am unable to wear them.

Date of experience: September 9, 2020
Samuel H. — Clearly Rep
over a year old

Thank you so much for taking the time to leave us a review, Cathy! We're truly sorry to hear that you had such a bad experience with your glasses and would love to help! Please don't hesitate to contact us back directly or contact our customer service at 1-866-414-2326 or via chat through our website. We don't want to leave you with a pair that you can't wear and will be happy to provide further support on this! - Team Clearly

Canada
1 review
0 helpful votes
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Great Sunglasses
September 9, 2020

My prescription sunglasses came in no time flat and they look great and fit my face perfectly!

Date of experience: September 9, 2020
Jane S. — Clearly Rep
over a year old

Hi Stacy, thanks so much for your review! We really appreciate the feedback, and we're so glad to hear you're enjoying your new sunglasses. We look forward to 'seeing' you again in the future! -Team Clearly

Canada
1 review
0 helpful votes
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New glasses
September 9, 2020

Excellent no issues will use this business again on future orders.

Date of experience: September 9, 2020
Jane S. — Clearly Rep
over a year old

Hi Joseph, thanks so much for your review. We really appreciate the feedback! We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Love my new glasses!
September 9, 2020

My new glasses are great. Service was excellent and deliver quick. Would definitely order again from Clearly

Date of experience: September 9, 2020
Canada
2 reviews
0 helpful votes
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Love clearly.ca
September 9, 2020

Best expérience been buying since several years now... delivery is always fast and vert simple To order.

Date of experience: September 9, 2020
Jane S. — Clearly Rep
over a year old

Hi Cindy, thanks so much for your review! We really appreciate the feedback, and your continued support. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Contact lens
September 9, 2020

It was a great price. I love this site. I'm using bush and Lomb weekly. It was light and easy to use. Hopefully I always get this deal. Thank you

Date of experience: September 9, 2020
Jane S. — Clearly Rep
over a year old

Hi Jutatip, thanks so much for your review! We really appreciate the feedback, and are glad to hear you're enjoying your contact lenses. We recommend using www.clearly.ca/coupon-codes to ensure you're using the best coupon code for your next order! We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Great!
September 9, 2020

Quick shipping and fair prices. Always a promo code active for extra savings. Will shop again.

Date of experience: September 9, 2020
Jane S. — Clearly Rep
over a year old

Hi Heather, thanks so much for your review. We really appreciate the feedback, and are glad to hear you're enjoying the great value and speedy convenience that we offer! We look forward to 'seeing' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Great Value
September 9, 2020

Easy ordering, arrived quickly.
Excellent value and great overall service

Date of experience: September 9, 2020
Jane S. — Clearly Rep
over a year old

Hi Matt, thanks so much for your review. We really appreciate the feedback, and are glad to hear you're enjoying the great value and speedy convenience that we offer! We look forward to 'seeing' you again soon! -Team Clearly

Arizona
1 review
0 helpful votes
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Great selection, easy to follow
September 9, 2020

Instructions were easy to follow for measurements.

Date of experience: September 9, 2020
Jane S. — Clearly Rep
over a year old

Hi Tony, thanks so much for your review! We really appreciate the feedback. We look forward to 'seeing' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Satisfied with order
September 9, 2020

Order arrived on time. For return customers, hope there will be discount provided.

Date of experience: September 9, 2020
Jane S. — Clearly Rep
over a year old

Hi Christine, thanks so much for your review! We really appreciate the feedback, and your continued support since 2012! We'll be sure to pass your feedback on to the team. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Awesome service
September 9, 2020

I have used clearly contacts for contact lens for the last 5 years, I have never been disappointed. The order always arrives before the arrival date. Highly reccomend clearly contacts to everyone.

Date of experience: September 8, 2020
Jane S. — Clearly Rep
over a year old

Hi Jagvir, thanks so much for your review! We really appreciate your feedback, and continued support over the years. We hope to 'see' you again soon! -Team Clearly

Canada
2 reviews
0 helpful votes
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Excellent service
September 9, 2020

Received very customer focused assistance when I had difficulty placing my order

Date of experience: September 8, 2020
Canada
1 review
0 helpful votes
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My new glasses
September 8, 2020

I love my new glasses! They were delivered on time and are perfect.

Date of experience: September 8, 2020
Jane S. — Clearly Rep
over a year old

Hi Judy, thanks so much for your review! We're so glad to hear you're enjoying your new glasses. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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When we went to pickup my order the young man that served use could not find it. It took him three tries before the manager returned with my glasses.
The young man may have been new, but in the past, the young ladies always helped us quickly and never had a problem locating product in the store.

Date of experience: September 8, 2020
Canada
1 review
0 helpful votes
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Good prices
September 8, 2020

I always get my contacts from Clearly, very good prices!

Date of experience: September 8, 2020
Jane S. — Clearly Rep
over a year old

Hi David, thanks so much for your review. We really appreciate the feedback, and are glad to hear you're enjoying the great value and speedy convenience that we offer! We look forward to 'seeing' you again soon! -Team Clearly