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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Always love your quick service and glasses. The last two that I received are too wide and fall off my face when I lean forwards. Not sure what to do about that. I could send them back but I need them?
Everything was great. Only thing was that no where on the site (that i could find) did it say which province you ship from. Therefore, no indication of of how long it would take to arrive BEFORE I placed the order and received tracking details. Now I know for next time (so I don't wait until i'm on my last pair of lenses).
Replaced, returned and refunded pair of glasses for me that didn't fit and still gave me original discount. Thanks Clearly.
Hi Daryl, thanks so much for your review! We really appreciate the feedback, and we hope you're enjoying your new glasses. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Your staff are wonderfully helpful THANKS!
I have been visiting your website and your store on Robson St. Vanocuver for the past several years.
Which means we are very happy with your services.
Hi Nasreen, thanks so much for your review! We really appreciate the feedback and kind words, and we'll be sure to pass them on to the retail team. We're looking forward to 'seeing' you again soon! -Team Clearly
Website was easy to navigate and the reviews helped immensely with choosing my contacts.
Received my order before the due date, super quick and easy to get my contacts. Excellent service.
Hi Sophie, thanks so much for your review! We really appreciate the feedback, and we're glad to hear you received your order super fast. We look forward to 'seeing' you again soon! -Team Clearly
Glasses arrived quicker than I expected and were a perfect fit, thanks guys!
The package arrived very quickly and in a cute box with a velvet pouch. The only downside is the arms of the glasses were pin straight so if I look down they slide off my face.
Hello Amanda! Thank you for your review! We really appreciate the rating and feedback. It sounds like an adjustment might help your glasses fit you better. We can suggest visiting a local optical store to help with this, they will be able to heat and reform the glasses arms to fit your head better, and hopefully stay up better. Also, we have a blog article regarding how to do at-home adjustments which might benefit you as well which you can find here; https://www.clearly.ca/thelook/how-to-adjust-glasses/. If there's anything else we can help with, please feel free to reach out! We hope to 'see' you again soon! -Team Clearly
I only use clearly for ordering contacts, however I am in the market for some glasses now so that might change. I love using clearly to order my contacts, always has great deals, shipping is super fast (which is great because I always forget to order until the last minute), and once when I made a mistake on my order it was super simple to have it fixed. 10/10 would recommend
I love the 2 pairs of glasses I got from clearly. They are lightweight, trendy, good quality for the price.
My only issue has been that they are slightly too big for my face and tend to slide down my nose.
Received my contacts really quickly and no problems with order!
This is my second order with Clearly. I will definitely continue business with them. I receive prompt service and great quality products.
Hi Carla, thanks so much for your review! We really appreciate the feedback, and your continued support. We look forward to 'seeing' you again in the future! -Team Clearly
Hi Myrna, thanks so much for your review! We really appreciate the rating and feedback. We're looking forward to 'seeing' you again in the near future! -Team Clearly
If you have question please dont be shy to ask, they will help. If you never order your own prescription glasses or contacts please call them to help. You, i strongly recommend as it is not super straight forward to read a prescription and complete the fields correctly if you are not familiar with. The second order it will be a breeze!
This company offers fast and competent service! Reordering is a breeze with their website! Will continue to use!
My new glasses just came and they are perfect! First pair I ordered I entered my prescription wrong. Clearly gave me no hassle. Returned them free of charge and refunded me 100%. I just re ordered correctly. Highly recommend!
Hi Barb, thanks so much for your review! We really appreciate the feedback, and we're glad to hear you're enjoying your new glasses. We look forward to 'seeing' you again in the future! -Team Clearly
Great Transaction, contacts came on time, great service provider!
Hi Crystal, thanks so much for your review! We really appreciate the feedback. We hope to 'see' you again soon! -Team Clearly
My contacts arrived within less than 24 hours. They are perfect!
Hi Sheila, thanks so much for your review! We really appreciate the feedback, and we're glad to hear you received your order super fast. We look forward to 'seeing' you again in the future! -Team Clearly
Picked glasses online after dealing exclusively with a different online glasses company the last few years. Because of my son's unique prescription they were unable to satisfy the order and I checked elsewhere online one found clearly. Ordered once and the order was filed perfectly.
Hi Randall, thanks so much for your review! We really appreciate you trying us out for the first time, and providing your feedback. We're glad to hear your son is pleased with his new glasses, and we hope to 'see' you again in the future! -Team Clearly
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Judy! Thanks so much for your review! We appreciate the feedback! It sounds like an adjustment will help your glasses fit you better. We have a couple of options for this. We'll reach out to you directly via DM regarding details, so keep an eye out for this! -Team Clearly