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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I ordered a pair of Oakley prescription sunglasses. I have -8 in both eyes and ordered progressive lenses. Vision is excellent! Highly recommend Clearly.
Hi Michele, thanks so much for your review! We're so glad to hear you're enjoying your new progressives, and we look forward to 'seeing' you again soon! -Team Clearly
Hi Anju, thanks so much for your review! We're glad to hear you're pleased with your contact lenses, and we look forward to 'seeing' you again soon! -Team Clearly
Le produit est arrivé avec un peu de $#*!, mais le produit était en mon état et conforme à ce que j'avais commandé
Merci pour votre retour, Isabelle! Nous sommes vraiment désolés pour le retard et sommes rassurés d'apprendre que vous ayez reçu votre colis en bonne et due forme! - L'Équipe Clearly
Really disappointed in Clearly! Have worn contacts for years. Rarely wear my back up glasses. Have spent thousands at Clearly on contacts and glasses over the years. After emergency eye surgery, was told I need to wear glasses full time now. Was stunned when the opthalmologist's office told me that my eyeglasses from Clearly had lenses that were way off from my prescription (typed in correctly to Clearly when I ordered...) Clearly won't take responsibility. Beware of this issue and get the lens prescription tested and confirmed when you receive your glasses!
We're so sorry to hear of this frustrating experience, Janice! We really would like to provide further assistance and make things right. We sent you a private message to provide further assistance with this order. Looking forward to hearing from you. Thank you for your patience. - Team Cleary
I ordered my contacts and they showed up on time despite the possibilities of delays due to Covid-19 and other hurdles.
Easy to use site. Found my make, model, and prescription no problem. The price sucks... but that's not a reflection of Clearly.ca... I was blessed with a different prescription in each eye. So actually, relatively speaking the price is reasonable. All in all, for the sake of ease and convenience, and the newly adopted habit of not wanting to go out into public spaces, I will likely be shopping with Clearly again in 6 months time.
Hi Miranda, thanks so much for your review! We really appreciate you sharing your experience, and such thorough feedback. We're proud of the great value and super convenience we can offer for your contact lens experience. For future orders, we recommend www.clearly.ca/coupon-codes to ensure you're using the best coupon code for your order. If there's anything we can help with, please feel free to reach out. We look forward to 'seeing' you again soon! -Team Clearly
Ordering online is fast and convenient! Order arrived a week before expected.
Hi Erika, thanks so much for your review! We really appreciate the rating and feedback. We look forward to 'seeing' you again soon! -Team Clearly
With only a couple days to wait for my order, it came directly to my address and was exactly what I ordered. Love clearly!
Hi Kim, thanks so much for your review! We really appreciate the rating and thorough feedback. We look forward to 'seeing' you again soon! -Team Clearly
Wonderful, friendly courteous staff! Quick and awesome!
Hi Carmela, thanks so much for your review! We really appreciate the rating and feedback. We look forward to 'seeing' you again soon! -Team Clearly
Very easy and even fun! This is the third time I've ordered my glasses from clearly (6 pairs) and i love them all
Hi Alicia, thanks so much for your review! We really appreciate the feedback, and your continued support. We look forward to 'seeing' you again soon! -Team Clearly
Right order and in time delivery excellent service and good product
Hi Michelle, thanks so much for your review! We really appreciate the rating and thorough feedback. We look forward to 'seeing' you again soon! -Team Clearly
Quick, pretty straightforward. I purchased the higher indexed option (thinner lenses) with coatings, as well as progressive (the cheaper of the two versions).
Not that inexpensive when all added up, but slightly less than half the price from a local optical shop. Lense and coating quality seems excellent. No complaints.
Hi Todd! Thanks for the great review and feedback! We appreciate it! We're glad to hear your enjoying the frames received from us, and we're looking forward to 'seeing' you again real soon! If there's anything we can assist with, please feel free to reach out! - Team Clearly
The sunglasses that I ordered were awesome. Delivery came early. Happy customer!
Hi Joanne, thanks so much for your review! We really appreciate the feedback, and we're so glad to hear you're enjoying your new sunglasses. We look forward to 'seeing' you again in the future! -Team Clearly
Placing orders are easy and straight forward. Unfortunately the glasses that I ordered turn out to be not as light weight than expected but it arrived on time. Overall experience is good.
We're truly sorry to hear that the glasses you received didn't completely meet expectations! We'd love to help and someone from our customer care team messaged you to provide further support on this! - Team Clearly
Received as scheduled, ordered the wrong contacts at first and wore it so I read the terms which says I cannot return once the box has been opened
Hi Margerie, thanks so much for your review. We really appreciate you sharing your experience and feedback. Our return policy for contact lenses is such that opened boxes become final sale, ineligible for return or refund. We've reviewed your order, and would like to ensure all is well with your contact lenses. We'll reach out to you directly, so keep an eye on your email inbox. -Team Clearly
Clearly went above and beyond to help fulfill my order. Even when I made a mistake with my prescription, Clearly provided a full refund and replaced my glasses, including honouring all expired offers that had been in place at the time of my original order. The staff in the Clearly Kitsilano store could not have been more helpful. Full marks to them! However, the online site was not to the same quality as the phone sales and in-person rep. The phone sales rep tried to help but the online site could not process my payment until I'd cleared my cache and a whole bunch of other issues arose. It was not a friction-less experience by any stretch. If I use Clearly again, I will repeat the in-person process.
Thank you for your review and feedback Shari! We truly appreciate it, and we're so glad to hear that our Kitsilano Retail team was able to help resolve any issues you had, as well as provide you with great alternate options that suit you better! We'll be sure to pass this along to the entire team for you! We are sorry to hear that you were experiencing some troubles with your online order. We'll be sure to let our Tech Team know, so they can look into this immediately. We want to make this process as easy as possible for you and all our customers, so we're happy to make this right! We look forward to 'seeing' you again soon! If there's anything else we can help with, please feel free to reach out! - Team Clearly
The item was delivered before expected time, well made. Great experience
Hi Haydar, thanks so much for your review! We really appreciate the feedback, and we're glad to hear you're enjoying your new glasses. We look forward to 'seeing' you again soon! -Team Clearly
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Hi Mel, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly