On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
We monitor reviews for authenticity
Hi Nour, thanks so much for your review. We really appreciate the feedback! We recommend double checking with your eye care professional to ensure this is the right contact lens brand for you; they're able to make best brand recommendation for you based on your medical history, eye exam, and contact lens fitting, and ensure the lenses will be moist enough for you. We look forward to 'seeing' you again soon! -Team Clearly
Contact lenses feel like they are scratching my eyes after just a few days. I feel this with every lens in the package. I have never experienced this before in my 40 years of wearing contact lenses. I would buy from Clearly again, I would just never buy those lenses.
We're truly sorry to hear that these contacts were not the best fit, Janice! Since not all contacts fit all eyes we always recommend to see an eye doctor to know what would be best for your eyes. We still want to help and a member of our customer care team messaged you to offer further support. - Team Clearly
Would be nice if they included free lens cases per box. Many stores have given me one case per box purchased.
Hi Michael! Thanks for sharing your review and feedback with us! We send out lenses with orders when they are available to us. We'll be more than happy to pass this along to our warehouse team for you! If there's anything else we can assist with, please feel free to reach out! We hope to 'see' you again real soon! - Team Clearly
Hi Lesley, thanks so much for your review! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly
Good. Checkout was simple. Quality is good. Price was higher than where I normally get my contacts but delivery was quick so sort of worth the money
Thank you so much for taking the time to send us a review, Alexis, we truly appreciate it! As for the price, we offer a great Price Match guarantee on contact lenses. Indeed, "we will match the price of any authorized online retailer. This total price includes the final amount, at checkout, for the same number of boxes, containing the same number of lenses, along with any applicable shipping, handling, and additional fees charged by the competitor". For more information on the Price Match details you can consult our help page at: https://www.clearly.ca/help
Thank you again and please don't hesitate to contact our customer service team if you wish to Price Match your contacts! - Team Clearly
NO COMMENT PLEASE DO NOT SEND THESE EMAILS ANYMORE IF I HAD OR HAVE AN ISSUE i WILL CONTACT YLU
THANKS
Kate, we're terribly sorry about this experience! We understand the importance of keeping a healthy email box and we're concerned to hear that you received that many emails from us. We'd love the chance to investigate and someone from our customer care team will be in contact with your shortly. - Team Clearly
My contact lenses arrived in less than a week and are very good value as I've ordered them before from Clearly.
Thanks so much for your review! We really appreciate the rating and feedback. We hope to 'see' you again soon! -Team Clearly
Waited a couple weeks for my package but it was worth the wait! I love my glasses!
Hi Veronica, thanks so much for your review! We're so sorry to see your order was delayed while Canada Post was delivering it, but we're glad to hear you're enjoying your glasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Great service. Faster than expected delivery. I have been using this service for over 5 years with no problems
Hi Michelle, thanks so much for your review! We really appreciate the feedback, and more importantly your continued support over the years since 2013! We hope to 'see' you again soon! -Team Clearly
Great products and fast shipping! Highly recommend Clearly.ca
Hi Kristine, thanks so much for your review! We really appreciate the rating and feedback. We hope to 'see' you again soon! -Team Clearly
I got my contact lens in about a week. The prescription was exactly as I asked for so therefore the fit and vision was expected
Thanks so much for your review! We really appreciate the rating and feedback. We hope to 'see' you again soon! -Team Clearly
I got exactly what I ordered, great contacts, comfortable and great price!
Delivery came quicker than expected! Product was correct and the amount was correct. Will definitely order again.
Hi Tory, thanks so much for your review! We really appreciate the feedback, and we look forward to 'seeing' you again soon! -Team Clearly
I love it because I had no hassle about prescriptions and it was quick and easy. My son's contact lenses arrived in time and no issues. Will definitely order again
I was I'm properly fitted so when glasses arrived, there was no way they could successfully be adjusted to fit. So I had to reorder a different frame and go through the process again.
Not a happy customer.
We're truly sorry about this experience, Geraldine, and appreciate your review! We'll make sure to pass your feedback on to our retail team and hope that your new pair works perfectly! Please don't hesitate to contact us if there is anything else we can do to help! - Team Clearly
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Thanks so much for your review, Lauren! We really appreciate the feedback! We hope to 'see' you again soon! -Team Clearly