Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
We monitor reviews for authenticity
Got my contacts in less than a week, all good to go!
Thanks so much for your review, Chelsea! We're so glad to hear you're pleased with your contact lens order! We hope to 'see' you again soon! -Team Clearly
Easy to order, great quality, good price and fast delivery. Can't ask for more.
Thanks so much for your review, Sharon! We really appreciate the feedback. We hope to 'see' you again soon! -Team Clearly
Clearly was amazing from beginning to end, they let me know my contacts would need only a few extra days to ship, so I asked them if I could pay for express shipping and they upgraded it for free and I got it in three days from BC to Newfoundland. Wonderful customer service. This was my first time using them and will definitely be using them for the remaining future. Great prices too, easy to use website.
Hi Sarah, thanks so much for your review! We really appreciate you sharing your experience, and feedback! We're glad to hear your first experience with us was such a positive one, and we're looking forward to many more! We hope to 'see' you again soon. -Team Clearly
Very fast delivery- great customer service and unbeatable prices. So happy I found this website
Thanks so much for your review, Kristin! We're so glad you've found our website, and found the value we offer in our competitive pricing and speedy delivery! If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
Packaged quite nicely and in a small box. Loved it!
Thanks so much for your review, Maryann! Sustainability is important to us, and efficient packaging is definitely a part of this--we appreciate you noticing and sharing this feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Very prompt delivery and value for money. Great shopping experience
Thanks so much for your review, Emily! We really appreciate the feedback. We look forward to 'seeing' you again soon! -Team Clearly
Je suis satisfaite du produit et la livraison a ete rapide. Merci!
Bonjour Manon! Merci d'avoir pris le temps de nous laisser votre avis! Nous sommes heureux d'apprendre que vous aimez nos lentilles Splash! N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit! À bientôt! - L'Équipe Clearly
Fast reliable service and great sales been a long time client
Thanks so much for your review, Lorraine! We really appreciate the feedback, and more importantly your continued support since 2009! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Great... been ordering for years. 1st time it was not back ordered
Thanks so much for your review, Deb! We really appreciate the feedback, and your continued support since 2009! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Good Day Ghussan! We're excited to hear your enjoying our speedy services! If there's anything else we can assist with, please feel free to reach out! We hope to 'see' you again soon! - Team Clearly
The delivery was fast and i loved it it was the best contact lenses i evee gotten and i will continue getting things from there
Ordering was easy and delivery was quick. For someone who rarely orders online, I was magnificent! Lol
Thanks so much for your review, Mena! We really appreciate the feedback! We hope to 'see' you again in the near future! -Team Clearly
I've been ordering contacts from Clearly for years but this was the first time I ordered glasses and I'm very pleased with order. What is received was close to my expectation and great quality for the price.
Thanks so much for your review, Mortah! We understand that buying glasses online for the first time can be tricky and overwhelming--we make it easier for you by having Size filters to help you find the perfect fit, and Virtual Try On to help with style, and a super easy return policy if in case it just doesn't work out. If there's anything we can help with, like finding that next perfect pair, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
On time and got exactly what I ordered. I'll continue ordering from this website. Thanks for all the help!
Thanks so much for your review, Barb! We really appreciate the feedback, and your continued support over the years! We look forward to 'seeing' you again soon! -Team Clearly
Product came early as expected.
I am happy with Clearly
Thanks so much for your review, Elizabeth! We really appreciate the rating and feedback. We look forward to 'seeing' you again soon! -Team Clearly
Thanks so much for your review, Saori! We're super proud of our fast shipping (including picking and packing your order in our Vancouver BC warehouse, and offering the fastest 1-2 business day shipping options), so we're glad to hear you received your order really quickly! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Great service, great products, fast delivery, will keep ordering from Clearly.ca
Thanks so much for your review, Wendy! We really appreciate the feedback, and your continued support over the years! We look forward to 'seeing' you again soon! -Team Clearly
It's very good service, fast, convenience, and good price.
Will tell all my friends...
Thanks so much for your review, Millie! We really appreciate the feedback! We hope to 'see' you again soon! -Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account
Thanks so much for your review, Randy! We're so glad to hear you're pleased with your contact lens order! We hope to 'see' you again soon! -Team Clearly