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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
0 helpful votes
Follow Randy R.
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Great!
September 15, 2020

Contact came in within a few days. Super happy with the quick and easy service.

Date of experience: September 15, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Randy! We're so glad to hear you're pleased with your contact lens order! We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Best online contact purchase!
September 15, 2020

Got my contacts in less than a week, all good to go!

Date of experience: September 15, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Chelsea! We're so glad to hear you're pleased with your contact lens order! We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Great price
September 15, 2020

Easy to order, great quality, good price and fast delivery. Can't ask for more.

Date of experience: September 15, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Sharon! We really appreciate the feedback. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
1 helpful vote
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Wonderful service
September 15, 2020

Clearly was amazing from beginning to end, they let me know my contacts would need only a few extra days to ship, so I asked them if I could pay for express shipping and they upgraded it for free and I got it in three days from BC to Newfoundland. Wonderful customer service. This was my first time using them and will definitely be using them for the remaining future. Great prices too, easy to use website.

Date of experience: September 15, 2020
Jane S. — Clearly Rep
over a year old

Hi Sarah, thanks so much for your review! We really appreciate you sharing your experience, and feedback! We're glad to hear your first experience with us was such a positive one, and we're looking forward to many more! We hope to 'see' you again soon. -Team Clearly

Canada
1 review
0 helpful votes
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Great Products & Fast Delivery
September 15, 2020

Very fast delivery- great customer service and unbeatable prices. So happy I found this website

Date of experience: September 15, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Kristin! We're so glad you've found our website, and found the value we offer in our competitive pricing and speedy delivery! If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Love it!
September 15, 2020

Packaged quite nicely and in a small box. Loved it!

Date of experience: September 15, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Maryann! Sustainability is important to us, and efficient packaging is definitely a part of this--we appreciate you noticing and sharing this feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Great products
September 15, 2020

Very prompt delivery and value for money. Great shopping experience

Date of experience: September 15, 2020
Canada
1 review
0 helpful votes
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Excellent
September 15, 2020

Excellent service, delivered quickly and the correct prescription

Date of experience: September 14, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Emily! We really appreciate the feedback. We look forward to 'seeing' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Rapide, efficace et bon produit!
September 15, 2020

Je suis satisfaite du produit et la livraison a ete rapide. Merci!

Date of experience: September 14, 2020
Angela C. — Clearly Rep
over a year old

Bonjour Manon! Merci d'avoir pris le temps de nous laisser votre avis! Nous sommes heureux d'apprendre que vous aimez nos lentilles Splash! N'hésitez pas à nous contacter si vous avez besoin de quoi que ce soit! À bientôt! - L'Équipe Clearly

Canada
1 review
0 helpful votes
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Great service
September 14, 2020

Fast reliable service and great sales been a long time client

Date of experience: September 14, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Lorraine! We really appreciate the feedback, and more importantly your continued support since 2009! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Best delivery time yet
September 14, 2020

Great... been ordering for years. 1st time it was not back ordered

Date of experience: September 14, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Deb! We really appreciate the feedback, and your continued support since 2009! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Why?
September 14, 2020

Delivered, untested yet, but price was good, delivery was quick

Date of experience: September 14, 2020
Angela C. — Clearly Rep
over a year old

Good Day Ghussan! We're excited to hear your enjoying our speedy services! If there's anything else we can assist with, please feel free to reach out! We hope to 'see' you again soon! - Team Clearly

Canada
1 review
0 helpful votes
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The contacts were really good
September 14, 2020

The delivery was fast and i loved it it was the best contact lenses i evee gotten and i will continue getting things from there

Date of experience: September 14, 2020
California
1 review
0 helpful votes
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Contact Purchase
September 14, 2020

Ordering was easy and delivery was quick. For someone who rarely orders online, I was magnificent! Lol

Date of experience: September 14, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Mena! We really appreciate the feedback! We hope to 'see' you again in the near future! -Team Clearly

Canada
1 review
0 helpful votes
Follow Mortah U.
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I've been ordering contacts from Clearly for years but this was the first time I ordered glasses and I'm very pleased with order. What is received was close to my expectation and great quality for the price.

Date of experience: September 14, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Mortah! We understand that buying glasses online for the first time can be tricky and overwhelming--we make it easier for you by having Size filters to help you find the perfect fit, and Virtual Try On to help with style, and a super easy return policy if in case it just doesn't work out. If there's anything we can help with, like finding that next perfect pair, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Fast delivery!
September 14, 2020

On time and got exactly what I ordered. I'll continue ordering from this website. Thanks for all the help!

Date of experience: September 14, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Barb! We really appreciate the feedback, and your continued support over the years! We look forward to 'seeing' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Excellent
September 14, 2020

Product came early as expected.
I am happy with Clearly

Date of experience: September 14, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Elizabeth! We really appreciate the rating and feedback. We look forward to 'seeing' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
Follow Saori Q.
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Great service
September 14, 2020

My contact lenses arrived right after next day I ordered.

Date of experience: September 14, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Saori! We're super proud of our fast shipping (including picking and packing your order in our Vancouver BC warehouse, and offering the fastest 1-2 business day shipping options), so we're glad to hear you received your order really quickly! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Always excellent
September 14, 2020

Great service, great products, fast delivery, will keep ordering from Clearly.ca

Date of experience: September 14, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Wendy! We really appreciate the feedback, and your continued support over the years! We look forward to 'seeing' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Yes, I received my order.
September 14, 2020

It's very good service, fast, convenience, and good price.
Will tell all my friends...

Date of experience: September 14, 2020
Jane S. — Clearly Rep
over a year old

Thanks so much for your review, Millie! We really appreciate the feedback! We hope to 'see' you again soon! -Team Clearly