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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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This is the second order that the workmanship on the frames have been poor. I will return the items.
Also, I am still waiting for a refund from an order that I returned back in July.
The order arrived lightning fast. Part of my order was missing when it arrived. I called, and the missing items arrived the next day. The customer care agent I spoke to took my issue seriously, apologized for the error, and fixed the problem efficiently. I don't recall being on hold or in queue at all. I will definately order again.
Thanks so much for your review! We really appreciate you sharing your experience and feedback! If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
My prescription was written wrong- entirely human error on my part. When I got the wrong glasses, I contacted support and they offered me a full refund and applied my coupon code again. Wonderful customer service for such a big company. Thanks.
Hi Ibrahim, thanks so much for your review and kind words! We really appreciate the feedback! If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Great first experience with clearly.ca. My glasses were exactly what they looked like online and fit perfectly.
Hi Shelley, thanks so much for your review! We're so glad to hear you're enjoying your new glasses. We look forward to 'seeing' you again in the near future! -Team Clearly
My experience with clearly contacts was excellent. My issue was with the company that delivered my contacts to the wrong house on my street.
Hi Barbara, thanks so much for your review. We really appreciate the feedback. We're sorry to hear about this delivery experience with FedEx. If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Always love ordering from clearly it's always hassle free and quick
Hi Pooja, thanks so much for your review! We really appreciate the rating and feedback. We hope to 'see' you again soon! -Team Clearly
Easy order process. Good quality everyday glasses. Happy with the purchase. Will be ordering again.
After placing my order I was informed that the glass option I used was out of stock and wouldn't be restocked in a week, so they sent the more expensive instock ones no extra charge. Pretty good service
Hi Nolan, thanks so much for your review! We understand that the eyewear we provide is a critical part of our customers' everyday lives, and in this situation, it was much more important to us that we get your glasses to you in a timely manner. We hope your new glasses are working out well for you! We hope to 'see' you again soon! -Team Clearly
This was my first time ordering contacts online on the 20+ years of wearing contacts, and I was really happy! The ordering process was easy, the price could not be beat and they arrived to my home quickly. I will definitely be reordering!
Hi Jolene, thanks so much for trying us out, and sending this feedback and kind words! We really appreciate it! If there's anything we can help with, please feel free to reach out. We look forward to 'seeing' you again soon! -Team Clearly
Literally is a life saver! Don't even have to leave my house!
Thank you so much
It was very convenient to order online and be able to find the brand of contacts I use. Was delivered in food time and good packaging. Happy with the service and will for sure use again.
My go to for efficient contact lense refills! I've been using clearly for years, and it's a always consistently good!
Hi Niloo, thanks so much for your review! We really appreciate the feedback, and your continued support since 2011. We look forward to 'seeing' you again in the near future! -Team Clearly
Quick and easy, box received in good condition. I will continue to order from Clearly!
Hi Kayla, thanks so much for your review! We really appreciate the rating and feedback. We look forward to 'seeing' you again in the near future! -Team Clearly
Great experience. Online choices is very hard for me. We went to the Clearly store at Queen St. W in Toronto. SO happy to have found that store and actually see what the glasses look like on. Then the online order arrived at our home in less time than expected. Both my husband and I are very satisfied customers.
I love them. They are perfect. They fit my face perfect, no headache or sinus pressure. I have received so many complimants. :)
Hi Virginia, thanks so much for your review! We're so glad to hear you're enjoying your new glasses. We hope to 'see' you again soon! -Team Clearly
Excellent, it arrived earlier than it was supposed to. It came right to my doorstep. I am very pleased and will be a repeat customer.
Hi Eleanor, thanks so much for your review! We're so glad to hear you're enjoying your new glasses. We look forward to 'seeing' you again in the near future! -Team Clearly
Hi Farah, thanks so much for your review! We're so glad to hear you're enjoying your contact lenses. We hope to 'see' you again soon! -Team Clearly
I really liked my new glasses and sunglasses. My only con was I did reach out to customer service twice to change my sunglasses to the tortoise shell arms instead of pink immediately after my order was placed online. I was told no problem it would be changed after going through 2 different reps. The first had me holding and the conversation just stopped and transferred to a new person. I had to explain everything again. I was told it was all changed and then still ended up with the pink armed sunglasses. I just kept them ad it would have been a hassle to send back.
I was able to complete my order online in one morning successfully. The agent was very competent.
Hi Linda, thanks so much for your review. We really appreciate the feedback! We hope all is well with your new glasses. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
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Hi Bonnie, thanks so much for your review! We really appreciate the rating and feedback. We looking forward to 'seeing' you again in the near future! -Team Clearly