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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I am in love with my glasses. Will definitely be choosing to shop here again.
Hi Lina, thanks so much for your review! We're so glad to hear you're enjoying your new glasses. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Ordered my glasses and they arrived in a timely manner and were exactly what I ordered. They fit great and color was perfect.
Hi Brittany, thanks so much for your review! We're so glad to hear you're enjoying your new glasses. We hope to 'see' you again soon! -Team Clearly
I was treated well when I presented my broken frame and all the details were handled efficiently. It took much longer than expected for me to receive the replacement frames because I was not notified that the frame had arrived at the store. Waiting an extra 2 weeks was not comfortable nor easy. The new frame was immediately applied pleasantly and efficiently.
Thank you for taking the time to leave us a review, Gayle! We apologize for the delay with your replacement frame. Someone from our customer care team will be reaching out shortly to make things right. Thank you so much for your patience. Glad to hear that your new frames are fitting well. - Team Clearly
Great frames, good price, fast delivery. Have bought 4 pairs this summer alone.
Hi Sean, thanks so much for your review! We really appreciate the rating and such thorough feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Great service I like to be able to order online because of virus. Great service and I receive them promptly
Hi Diane, thanks so much for your review! We really appreciate the feedback, and we're so glad you've found value in our competitive pricing and super convenient delivery to your front door! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Just the right kind of glasses for a small face with a small nose like mine.
Hi JR, thanks so much for your review! We really appreciate the feedback, and are so glad to hear you're enjoying your new glasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Open package and was very happy with glasses. Until I put them on! Invoice indicated exactly what I ordered but lens were off and I couldn't wear them. I was happy with service and will give Clearly a second chance but only in person, no online orders any more.
Oh no! We're sorry to hear that these didn't work out, Terry. We're glad that you were able to reach out for further assistance and return these with our recently extended free return policy. We would love to help you find a new pair that you will love! You can visit us instore at our Vancouver retail locations or reach out through Live Chat and at 1-866-414-2326. Thank you for your review. - Team Clearly
Affordable/sturdy /as expected and most satisfied. Have always had a great experience with this company. Best value
Hi Mark, thanks so much for your review! We really appreciate such thorough feedback, and more importantly your continued support over the years! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Great service, great product, will definitely use clearly.ca again
Hi Sonja, thanks so much for your review! We really appreciate the rating and such thorough feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Glasses are fantastic, but Clearly continues to downgrade accessories. Years ago every pair came with a repair tool, hard case, cleaning cloth and solution. Now you only get the cleaning cloth.
Thanks so much for your review! We really appreciate such thorough feedback, and your continued support over the years! We'll be sure to pass your feedback onto the team. Currently, we're confident the cloth pouch and hard cardboard box provide enough protection on their way to you, and we hope to offer hard cases on our website again soon. If there's anything we can help with, please feel free to reach out! -Team Clearly
The prescription in one pair of the two glasses I ordered didn't seem right. I contacted Clearly and they replaced my glasses immediately. I will definitely continue to purchase my prescription glasses from Clearly.
Hi Miriam, thanks so much for your review! We really appreciate the feedback, and we're so glad to hear you're enjoying your new glasses. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Glasses arrived on time and plenty of notifications along the way.
Hi Scott, thanks so much for your review! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I've bought prescription sunglasses, normal lenses and blue-light lenses! Love them all! I have a strong prescription and astigmatism with a huge difference in my lenses but clearly did a great job with the lenses!
Wow! That's awesome Hannah! We're so excited to hear that you're enjoying the frames you received from us! Thanks so much for the great review and feedback! We're looking forward to 'seeing' you again real soon! - Team Clearly
Excellent - just need to put correct name on invoice.
Hi Barbara, thanks so much for your review! We really appreciate the feedback. The invoices are automatically generated to match the name on the shipping address. We're happy to help with updating your invoice; please reach out to our Customer Service team and we'll get this updated for you immediately! We look forward to hearing from you! -Team Clearly
Extremely fast shipping, great pricing and wonderful follow up service.
Thanks for the great review and feedback! We love surprising our customers with our speedy services, and we're looking forward to 'seeing' you again real soon! If there's anything we can help with, please feel free to reach out! - Team Clearly
The width of one of my glasses is smaller than expected. The other pair of ray bans are good but the lens feels too strong.
Thanks for the review and feedback Devang! We're sorry to hear that you've run into some issues with your glasses! We want you to love the products you receive from us, so we're happy to help make this right for you! We'll happily be sending over a DM to troubleshoot this and see how we can rectify this for you! - Team Clearly
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Hi April, thanks so much for your review! We're so happy to hear you're enjoying your new glasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly