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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Glasses came on time and were decent quality. The lenses get dirty faster than others pairs I've had because they're not made of glass
Hi Harman! Thanks for the review! We're sorry to hear that you've been running into some lens cleaning challenges. They may smudge up, but cleaning should be quick with some easy tips we have for you! See our blog for more on best cleaning practices - https://www.clearly.ca/thelook/how-to-clean-your-glasses-the-right-way - Team Clearly
I messed up on my order and lost it. Clearly tracked my order down and sent it to me without delay. Thank you to the great representatives at Clearly customer service.
Hi Debra, thanks so much for your review. We really appreciate you sharing your experience and feedback. It's great to see that our Customer Service team was able to find and send your order! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Hi Imran, thanks so much for your review. We really appreciate the feedback. If there's anything we can help with, please feel free to reach out! We hope to 'see' you again soon! -Team Clearly
It was an easy process and got the glasses quickly.
My glasses arrived quickly and within the delivery time given to me. They look great and are made with quality materials. Will buy from here again :)
Hi Zakariya, thanks so much for your review! We're so glad to hear you're pleased with your new glasses and seeing clearly! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I've been ordering my glasses and contacts through Clearly for many years now. I have never had a disappointing experience with this company. I will gladly continue to use them for my vision care needs.
Hi Ashley, thanks so much for your review! We really appreciate the feedback, and your continued support over the years! If there's anything we can help with, please feel free to reach out. We hope to 'see' you soon! -Team Clearly
I don't even have to think about getting new lenses, I click and they arrive within days.
Always fast delivery and nice prices. I love to shop at clearly.
Quick and easy. Also thank you for the discount for being a first time customer! I appreciate it.
Hi Staci, thanks so much for your review! We're so glad you tried us out for the first time! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Hi Joel, thanks so much for your review! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
My glasses suddenly got a crack line and they are able to replace the same one. Thanks a lot
Thank you so very much for having such great discount on items. I got two pots of glasses for the price of one and I wouldn't change them on but. They are perfect
Very good service and on time.
For my contact lenses they had the best price in the moment I ordered.
Hi Angela, thanks so much for your review! We really appreciate the feedback, and are so glad to hear you've found good value in our super competitive pricing with other online eyewear retailers. If there's anything else we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Clearly went above and beyond to get me my contacts before the estimated time of delivery! Thank you!
Thanks so much for your review, Kevin! We're super proud of our fast shipping (including picking and packing your order in our Vancouver BC warehouse, and offering the fastest 1-2 business day shipping methods)! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
We're excited to hear that one of the frames received is working out great for you! The other frames may need some fine tuning which we can suggest doing (carefully) at home yourself with these simple tips we have available for you on our awesome blog article which you can find here; https://www.clearly.ca/thelook/how-to-adjust-glasses. We hope this helps! If there's anything else we can assist with, please don't hesitate to let us know! - Team Clearly
I decided to buy my Glasses online for the first time. The experience did not disappoint. During these difficult times with the pandemic and reduced income in our house hold you need to shop wisely. Ordering my glasses was very easy to do, from flowing how to pick out and post my prescription was easy to do. I got my new glasses in 2 weeks they fit perfect and I love them. Lots of compliments & I even have raved how being a first time buyer that I got a nice discount. A couple of other friends were so impressed with my positive experience they too are going to buy theirs online too. Our insurance company also accepted the purchase so I got my glasses free as our coverage was more than I paid for my glasses. I paid upfront the sent in my receipt and a week later got my refund from them. Only down side is there were so many frames I wanted it was hard to decide which ones I liked best.
Hi Victoria, thanks so much for sharing your experience and feedback! We're so glad you decided to try us out for the first time! We know that buying glasses online can be a bit tricky and overwhelming the first time, and we aim to make it as easy as possible with our Size filters on the main Glasses page so you can find the perfect fit, Virtual Try On so you can find the perfect style, and lastly the super easy return policy, if it just doesn't work out. If there's anything we can help with, please feel free to reach out. We really hope to 'see' you again soon! -Team Clearly
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Hi Igor, thanks so much for your review. We really appreciate the feedback, and are so glad to hear you're enjoying your new glasses! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly