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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I purchased the lower price glasses as these are only for reading small print. My prescription recommended a +2.00 which I feel may be too strong as I have a hard time focusing with them on, therefore I don't wear them unless I'm doing something requiring a lot of magnification. Service was great and delivery was quick.
Loved both my new frames and lenses! And the price couldn't be beat! Why shop for eyewear anywhere else?
Thanks so much for your review, Lori! We really appreciate the feedback and your support! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I am really satisfied with the order. The quality of the product is great.
Hi Ehsan, thanks so much for your review! We're so glad to hear you're seeing clearly! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I ordered my contacts on Monday. Received them Wednesday morning.
Very impressed.
ça plusieurs années que je commande avec Clearly et toujours de bons prix, Livraison toujours dans le délai nommé.
Thanks so much for your review! We really appreciate the rating and feedback. We're super proud of our fast shipping (including picking and packing your order in our Vancouver BC warehouse, and offering the fastest 1-2 business day shipping methods)! So it's great to hear that you received your order so fast! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
The clearly ones were actually comfortable. Will buy again :)
Virtual try-on feature is not as good as actually going to the store, but it's much better than not trying them on at all. I would highly recommend not buying glasses that don't support it. If you do make a mistake, the returns are very easy.
Hi Nate, thanks so much for your review! We really appreciate the rating and feedback. We know buying glasses online can be tricky and requires a leap of faith! We aim to make it easy for you by having Size filters on the main Glasses page so you can find the perfect fit, then Virtual Try On to find the perfect style, and lastly the super easy return policy just in case it doesn't work out. If there's anything we can help with (whether fit or style advice), please feel free to reach out! We're happy to help. We hope to 'see' you again soon! -Team Clearly
Everything went well I have already filled this I am satisfied with the glasses and service thank you is there a problem?
Hi Krystyna! Thanks again for your review! We're glad to hear that everything went well with your order, and we're looking forward to 'seeing' you again soon! If there's anything else we can assist with, please feel free to reach out! - Team Clearly
Good experience. On time and cost was reasonable. Correct product was delivered.
Hi Peter, thanks so much for your review! We really appreciate the rating and feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I've order from Clearly.ca numerous times and have always had great service.
Thanks so much for your review, and continued support, James! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out! We hope to 'see' you again soon! -Team Clearly
Thanks so much for your review, June! We really appreciate the rating and feedback. We're super proud of our fast shipping (including picking and packing your order in our Vancouver BC warehouse, and offering the fastest 1-2 business day shipping methods)! So it's great to see that you received your order so fast! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Love ordering from Clearly.ca. I always get my contacts in 2 days. Hassle free service. Thank you!
Hi Tom, thanks so much for your review! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
No issues with ordering, received the contacts and wearing them, they fit fine and are comfortable.
Hi Timothy, thanks so much for your review! We're glad to hear your contacts are working out well for you, and that you're seeing clearly! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
I wanted to let the company know the frame proved to short on my face. Clearly flatly refused to do anything about it.
We'd love to make things right, Mohammad! We will be following up with the private message we sent on September 3rd to make sure this is sorted. Thank you for sharing your experience with us. Looking forward to your response! - Team Clearly
Very fast delivery! I love my glasses, they are very stylish
Thanks so much for your review, Vanessa! We're so glad to hear you're enjoying your new glasses and seeing clearly! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
As usual, excellent service from Clearly! This was a replacement order and went seamlessly. Thanks so much!
Hi Robert, thanks so much for your feedback and kind words! We really appreciate it. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Received my glasses as ordered. They are great quality at a great price.
Thanks so much for your review, Camille! We really appreciate the feedback. We're so glad to hear you're enjoying your glasses and seeing clearly! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi Lou! Thanks for the great review! We're glad you were able to find something that you liked quickly and easily on our site! The Main + Central frames are a great choice! It may take about two weeks for some to adapt completely to their new frames, so we hope everything's working out great for you! If there's anything we can assist with, please feel free to reach out! - Team Clearly