Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Clearly

Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Clearly?
grey stargrey stargrey stargrey stargrey star

Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Lou D.
Unfollow Lou D.
Share Review
Report Review

For the price these are a good deal
September 3, 2020

I purchased the lower price glasses as these are only for reading small print. My prescription recommended a +2.00 which I feel may be too strong as I have a hard time focusing with them on, therefore I don't wear them unless I'm doing something requiring a lot of magnification. Service was great and delivery was quick.

Date of experience: September 3, 2020
Angela C. Clearly Rep
over a year old

Hi Lou! Thanks for the great review! We're glad you were able to find something that you liked quickly and easily on our site! The Main + Central frames are a great choice! It may take about two weeks for some to adapt completely to their new frames, so we hope everything's working out great for you! If there's anything we can assist with, please feel free to reach out! - Team Clearly

Canada
1 review
0 helpful votes
Follow Lori Y.
Unfollow Lori Y.
Share Review
Report Review

Great products and service
September 3, 2020

Loved both my new frames and lenses! And the price couldn't be beat! Why shop for eyewear anywhere else?

Date of experience: September 2, 2020
Jane S. Clearly Rep
over a year old

Thanks so much for your review, Lori! We really appreciate the feedback and your support! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
Follow Ehsan Y.
Unfollow Ehsan Y.
Share Review
Report Review

Satisfied with my order
September 2, 2020

I am really satisfied with the order. The quality of the product is great.

Date of experience: September 2, 2020
Jane S. Clearly Rep
over a year old

Hi Ehsan, thanks so much for your review! We're so glad to hear you're seeing clearly! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
Follow Shannon C.
Unfollow Shannon C.
Share Review
Report Review

SO fast
September 2, 2020

I ordered my contacts on Monday. Received them Wednesday morning.

Very impressed.

Date of experience: September 2, 2020
Canada
1 review
0 helpful votes
Follow Violette S.
Unfollow Violette S.
Share Review
Report Review

Très satisfaite du service
September 2, 2020

ça plusieurs années que je commande avec Clearly et toujours de bons prix, Livraison toujours dans le délai nommé.

Date of experience: September 2, 2020
Canada
1 review
0 helpful votes
Follow dylan X.
Unfollow dylan X.
Share Review
Report Review

V good
September 2, 2020

Came the next day in the morning at my door. Very good

Date of experience: September 2, 2020
Jane S. Clearly Rep
over a year old

Thanks so much for your review! We really appreciate the rating and feedback. We're super proud of our fast shipping (including picking and packing your order in our Vancouver BC warehouse, and offering the fastest 1-2 business day shipping methods)! So it's great to hear that you received your order so fast! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
Follow zien Y.
Unfollow zien Y.
Share Review
Report Review

Clearly biweekly lenses
September 2, 2020

The clearly ones were actually comfortable. Will buy again :)

Date of experience: September 2, 2020
Canada
1 review
0 helpful votes
Follow Maria P.
Unfollow Maria P.
Share Review
Report Review

Prescription sunglasses
September 2, 2020

Exactly service both on the phone and with the product

Date of experience: September 2, 2020
Canada
1 review
0 helpful votes
Follow Nate I.
Unfollow Nate I.
Share Review
Report Review

Virtual try-on feature is not as good as actually going to the store, but it's much better than not trying them on at all. I would highly recommend not buying glasses that don't support it. If you do make a mistake, the returns are very easy.

Date of experience: September 2, 2020
Jane S. Clearly Rep
over a year old

Hi Nate, thanks so much for your review! We really appreciate the rating and feedback. We know buying glasses online can be tricky and requires a leap of faith! We aim to make it easy for you by having Size filters on the main Glasses page so you can find the perfect fit, then Virtual Try On to find the perfect style, and lastly the super easy return policy just in case it doesn't work out. If there's anything we can help with (whether fit or style advice), please feel free to reach out! We're happy to help. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
Follow Krystyna J.
Unfollow Krystyna J.
Share Review
Report Review

Glasses
September 2, 2020

Everything went well I have already filled this I am satisfied with the glasses and service thank you is there a problem?

Date of experience: September 2, 2020
Angela C. Clearly Rep
over a year old

Hi Krystyna! Thanks again for your review! We're glad to hear that everything went well with your order, and we're looking forward to 'seeing' you again soon! If there's anything else we can assist with, please feel free to reach out! - Team Clearly

Canada
1 review
0 helpful votes
Follow Peter P.
Unfollow Peter P.
Share Review
Report Review

Order received.
September 2, 2020

Good experience. On time and cost was reasonable. Correct product was delivered.

Date of experience: September 2, 2020
Jane S. Clearly Rep
over a year old

Hi Peter, thanks so much for your review! We really appreciate the rating and feedback! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
Follow James B.
Unfollow James B.
Share Review
Report Review

Great service
September 2, 2020

I've order from Clearly.ca numerous times and have always had great service.

Date of experience: September 2, 2020
Jane S. Clearly Rep
over a year old

Thanks so much for your review, and continued support, James! We really appreciate the feedback. If there's anything we can help with, please feel free to reach out! We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
Follow June R.
Unfollow June R.
Share Review
Report Review

Great Service!
September 2, 2020

Very please with the speed of which I received my order, Thank you.

Date of experience: September 2, 2020
Jane S. Clearly Rep
over a year old

Thanks so much for your review, June! We really appreciate the rating and feedback. We're super proud of our fast shipping (including picking and packing your order in our Vancouver BC warehouse, and offering the fastest 1-2 business day shipping methods)! So it's great to see that you received your order so fast! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
Follow Miranda R.
Unfollow Miranda R.
Share Review
Report Review

Contact lenses purchase
September 2, 2020

Love ordering from Clearly.ca. I always get my contacts in 2 days. Hassle free service. Thank you!

Date of experience: September 2, 2020
Canada
1 review
0 helpful votes
Follow Tom Z.
Unfollow Tom Z.
Share Review
Report Review

As ordered
September 2, 2020

Experience for online shopping was great. Product came as advertised

Date of experience: September 2, 2020
Jane S. Clearly Rep
over a year old

Hi Tom, thanks so much for your review! We really appreciate the rating and feedback. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
Follow Timothy Z.
Unfollow Timothy Z.
Share Review
Report Review

No issues with ordering, received the contacts and wearing them, they fit fine and are comfortable.

Date of experience: September 2, 2020
Jane S. Clearly Rep
over a year old

Hi Timothy, thanks so much for your review! We're glad to hear your contacts are working out well for you, and that you're seeing clearly! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
Follow Mohammad Q.
Unfollow Mohammad Q.
Share Review
Report Review

No satisfied with customer services
October 2, 2020

I wanted to let the company know the frame proved to short on my face. Clearly flatly refused to do anything about it.

Date of experience: September 2, 2020
Isabella D. Clearly Rep
over a year old

We'd love to make things right, Mohammad! We will be following up with the private message we sent on September 3rd to make sure this is sorted. Thank you for sharing your experience with us. Looking forward to your response! - Team Clearly

Canada
1 review
0 helpful votes
Follow Vanessa S.
Unfollow Vanessa S.
Share Review
Report Review

Great service!
September 2, 2020

Very fast delivery! I love my glasses, they are very stylish

Date of experience: September 2, 2020
Jane S. Clearly Rep
over a year old

Thanks so much for your review, Vanessa! We're so glad to hear you're enjoying your new glasses and seeing clearly! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
Follow Robert I.
Unfollow Robert I.
Share Review
Report Review

Excellent Service!
September 2, 2020

As usual, excellent service from Clearly! This was a replacement order and went seamlessly. Thanks so much!

Date of experience: September 2, 2020
Jane S. Clearly Rep
over a year old

Hi Robert, thanks so much for your feedback and kind words! We really appreciate it. If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
Follow Camille A.
Unfollow Camille A.
Share Review
Report Review

GREAT DEAL
September 2, 2020

Received my glasses as ordered. They are great quality at a great price.

Date of experience: September 2, 2020
Jane S. Clearly Rep
over a year old

Thanks so much for your review, Camille! We really appreciate the feedback. We're so glad to hear you're enjoying your glasses and seeing clearly! If there's anything we can help with, please feel free to reach out. We hope to 'see' you again soon! -Team Clearly