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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Was the first time when I ordered online. To make sure you don't order something wrong, like I did at the beginning, send copy of your prescription too. I'm very happy with the quality, price and customer service offered. Thank you!
Recd glasses they were wrong prescription but return and refund transaction was quick and smooth
Ordered my eyeglasses during Black Friday week and only got it today
I always order my contacts from clearly. Such an easy process and order received before expected!
Well priced frames, and they arrived quicker than expected.
I've always ordered with you guys and I'm plenty satisfied of both all of my glasses and all of my contact lenses except for the last ones...
I was at a friend's place for a couple of weeks and asked, on the delivery specification with Canada post, that the box have to left at the office not delivered to the mail box cause the lenses would freeze...
But they did, they left the package in the mail box and it froze... Now I'm wearing them anyway but I can't see very well and I get headaches all the time...
Other than that, all is good :p
Hi Andree-Eve, thank you for your review and feedback. We're truly sorry to hear of the way your contact lenses were delivered to you. We can definitely imagine your concern and frustration to have your package left on your doorstep. Although the courier we pick are like an extension of our company and we'll definitely bring this up to our outbound team to report this to the courier! We'd like to reach out to you directly regarding the lenses so we look forward to 'seeing' you soon. - Team Clearly
Pleasant and helpful staff. Very kind approachable.
Keep it up!
We are very happy to know that you had very good words to say about your experience with us. Thank you very much for sharing them with us. Otherwise, be sure to let us know if there's anything more we can do to make this a five-star experience! - AQ
We got exactly what we ordered, prescription and frames were bang on, nothing missed or substituted after the fact. Always nice when ordering "blindly" online.
Came quickly, were great to work with, and went beyond with sending a little treat along with my contacts!
Glasses arrived faster than expected and look great!
Good experience but the wait for glasses this time around was a little longer. I think this is four different prescriptions I have ordered through the years and my level of satisfaction remains very high.!
Have been buying my contacts in clearly for the past 3 years. Good price and quick delivery :)
Love my new specs, will definitely buy again from Clearly in the future!
Shipping much faster than I thought - all the way to Newfoundland. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi William, thank you for your review. We're truly sorry to hear of the delays which occurred on your order.We know the eyewear we provide is a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see, so we'd really like to help make this right for you. In order to do so, we'll first need some further assistance. Please provide us with either your order number, or the email address you had used when having your order placed so we can pull up your account and proceed accordingly. We look forward to hearing from you again soon! - Team Clearly