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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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A very smooth experience from the time I chose my frame to the time I received my prescribed glasses. Great selection of frames to choose from at awesome prices and offers a variety of lenses (blue light protection, transitions, ect). I am very satisfied with my choice of frame and lenses and the money saved that I will definitely be back for more.
Thank you!
Great price and no complaints whatsoever. Love how easy you guys make it and save prescription is the best feature
Very easy to order, great price and quality. Would definitely use this company again. First time buying glasses online!
I bought the first pair - wrong prescription. I bought the second pair - the frames were uncomfortable. Bought the third pair - jackpot! And every time, the customer care was great! My refunds came quickly too.
The glasses are as described and look like they did in the virtual preview. The white arms are pretty and add a great accent. Shape is also unique and unlike the ones I've worn before. The individual reviews helped me choose this type of glasses for smaller faces.
The delivery was within a few days, which I was really pleased with... The contacts are comfortable to wear. The packaging of the contacts are a little fragile when you tear them apart ( easy to open the next pair by error)... Overall I am very pleased...
Everything was smooth and easy, my glasses arrived early and I love them! The ordering process was simple and there were so many different options to make sure I was getting the most out of my money. I'll definitely be ordering from clearly again in the future when it's time for a new pair!
Heather was our primary contact and she was wonderful with my son. She made him feel special and let him talk to his hearts content. When we had issues with one pair of glasses she went above and beyond to make sure everything was resolved. We will be back when it's time for another new pair
Was a week longer then estimated. Was reimbursed my expedited shipping fees since I clearly was not getting my glasses on time. Wife ordered 2 pairs and only 1 showed up. They are resending the 2nd pair but wife will need to wait a few more weeks. If you have a month to wait for glasses its a good deal. But if your looking for a replacement, your going without for a while even if you pay for expedited shipping.
Hi Jason, we're sorry to hear about this experience! We know that the eyewear we provide is a necessary part of our customers' everyday lives, and we don't take it lightly that you place your trust in us for this matter! Timeliness is especially important when you're relying on our product to see. We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Clearly
Glasses came quickly and they look and fit fantastically. Easy and efficient way of buying glasses
The frames were nice, seemed of good quality. But since I need bifocals the measurements seemed a tad off. For single vision this is a great option though.
We're sorry to hear that you didn't have the best experience with your bifocal lenses, Yvonne! It looks like our team was already able to help with a return, and we'd love the chance to provide further support, if there is anything more we can do to help. A member of our customer care team will be reaching out to you shortly. - Team Clearly
No problem with my progressive lenses, frames are perfect.
Service department excellent and prompt delivery appreciated.
I will purchase again from this company and I can with confidence give a strong recommendation to others.
The order shipped and arrived quickly. I had a little trouble with the packaging being damaged but after a quick back and forth with customer service all was set aright. Thanks Clearly!
Bought 2 pairs of prescription sunglasses. They are excellent and very cost effective compared to getting them at my optometrist
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you very much for your feedback. We appreciate you're taking the time to share them with us. Your business is really important to us and by telling us what you liked and don't like about your experience, you are helping us improve our service for you and other customers in the future. Rest assured that more improvements will be made to make each of our clients' experiences as satisfactory as possible. We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -AQ