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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Exactly what I wanted, fit well, arrived before I expected
I have always had good experiences ordering from Clearly. Website is easy to work with and fast and accurate delivery.
I cannot speak highly enough of Clearly!
Twice I made a mistake on my order and and they still came through!
I'm very happy with my glasses and highly recommend clearly for your eyewear needs:-)
Good service and always a very friendly staff member to deal with. I've been buying from Clearly for a few years with very few issues.
It was my first experience with Clearly, but it won't be my last!
Easy, convenient and great product. The delivery was reliable and very speedy!
Always happy with my clearly.ca experience.
But this time: 48 hr delivery to northern canada. Wow
Love the convenience. I live in a fairly isolated area. And I appreciate how fast my contact show up.
It was my first time ordering my contacts through clearly and I was incredibly nervous. I wasn't sure how long it would take and if they would be the exact same kind that I am used to. My order showed up within 48 hours and my contacts were fresh, perfect, and packaged with care.
The delivery time is very fast and effective! Order all my eye wears from clearly.ca
I re-checked your fit guidelines. I realize that my face measurements and the frames don't work together. Can I do anything?
My order arrived within a few business days quicker than I expected.
I'm happy to say the shipping is very fast! It's just the actually frames was very cheaply made and broke in under a month, but I guess that's what you expect out of cheap glasses.
Good quality glasses.
Great fit
Good style
The first pair I ordered i sent back because they didnt quite look right. These are much better.
My experience was seamless from start to finish! I was impressed with all aspects and highly recommend Clearly!
I got my order within 1 week. It was good product. I had order my usual contact lenses.
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Thanks so much for your review, Robert! We really appreciate the feedback, and we hope to 'see' you again soon! -Team Clearly