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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I ordered 2 pair of glasses, one regular and one sunglasses. They arrived earlier than expected which was great. The sunglasses were good but the regular eyeglasses didn't fit properly (my fault because of frame choice). I called and was emailed a return label and had my refund in record time.
Very impressed with the service from Clearly.
I have ordered from Clearly with great success in the past but was a bit nervous this time because I had just moved to a progressive lens prescription. I shouldn't have worred - the glasses are good quality, and the prescription is just right, at a fraction of the cost I would have paid at a bricks and mortar vision center.
Excellent customer service and got them within days of ordering! Highly recommend A+++
I have ordered from clearly multiple times now and always love my glasses! Great service, great price, and great quality too!
I ordered a pair of graduated lens glasses - could not see with them. They replaced with a different pair with a larger frame as apparently the first pair couldn't accommodate a graduated lens (nobody said a word about that before), then I was asked for the focal length, which after consulting my optometrist I was advised that was on the prescription - apparently someone couldn't read a prescription. After receiving the second pair, I was only able to see distance if my chin was essentially on my chest and I looked through the very top, close distance was good to 3 feet, needless to say the second pair was of even less use than the first. When I contacted customer service, I was told to return the glasses and they would issue a refund. I returned the glasses and was contacted by customer service and advised they were the wrong glasses and said what frame was returned (the name of the first pair of glasses), when I advised her of that, she promptly hung up.
In summation - if you have money to throw away, these are the people to deal with!
The customer service is fantastic. I was able to get my questions answered. The deliver was faster than expected.
Im so happy with my contacts. This is the only place i will be purchasing mine from.
Thankyou!
I was hesitant to buy my glasses online as i was concern about how it will fit and filing it with my insurance. But turns out everything went well and I didn't encounter any of these problems I was worried about. I would definitely recommend it. Its even way cheaper than the glasses that are sold in store.
This is the second pair of glasses I purchased from Clearly and they not the last. Great glasses at a good price. Service and shipping is excellent.
Not happy with the glasses I picked. Glasses are to big. Frames
The other pair the glasses frames too big touches on my face
We're so sorry to hear the new pair you received is not the bet fit, Pam! It looks like our customer service team was able to help with an exchange already. We'd love the chance to help you further, and a member of our customer care team will be reaching out to you shortly to provide support. - Team Clearly
Had my 10 year old choose glasses at Clearly for her first pair ever! She loves them ans get compliments all the time!
First time ever ordering online was a little worried that it wouldn't go well but loved the experience. Loved how fast they came and love how perfect they are!
We are very happy to know that you had very good words to say about your experience with us. Thank you very much for sharing them with us. Otherwise, be sure to let us know if there's anything more we can do to make this a five-star experience! - AQ
Late delivery but that's okay, received in good condition
Thank you very much for your feedback. We appreciate you're taking the time to share them with us. Your business is really important to us and by telling us what you liked and don't like about your experience, you are helping us improve our service for you and other customers in the future. Rest assured that more improvements will be made to make each of our clients' experiences as satisfactory as possible. We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -AQ
First time ordering and have no complaints. Have been recommending clearly to all my friends and family.
I messed up my first order and it was fixed and replaced immediately without delay.
Thank you
Paul
Thanks like the glasses very much! Easy to use site and saved at least 50%
Friendly staff! Very patient throughout the process. I didn't have to wait too long for my glasses to be shipped either.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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What a terrible experience! We're truly sorry to hear about what happened! We're really concerned to hear that there was such an issue with the return of your glasses, and we'd love the chance to help further. A member of our customer care team will be reaching out to you shortly. - Team Clearly