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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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The glasses came in superb condition. They are so awesome for such a good price. The measurements were just as stated on the site. Would definitely be getting my glasses from here again.
Tout était parfait je vous remercie pour ma commande
I ordered my glasses, which were wonderful. But unfortunately I had to take them to my local eye doctor and have new lenses put in them. The prescription was correct buy where my pupil lined up with my progressives was not, so I felt sick after wearing them for 2 minutes or more. I would have returned them but I couldn't wait that long, I really needed them ASAP.
Top notch in store service to quickly identify with me the style of glasses that worked for me and a simple online ordering process
Love the frames and how the fit a wider female face. Also lense quality is great and service was as quick as expected. As quick or quicker then optometrist. Also like the online convenience.
The delivery package is not well protected, although no damage found.
Minor adjustment takes a longer time due to online appointment booking.
The receipt should include the different name of the clients as per prescription.
Great. I like ordering from clearly cause it is cheaper and the product always comes quick.
I love my prescription sunglasses, affordable and stylish
Glasses look nice but both of the glasses I bought got way bigger after few days. So I probably will buy different brand next time :)
We're sorry to hear about this experience! It sounds like they could use an adjustment or tune-up at one of our Clearly stores in Vancouver (https://www.clearly.ca/stores)--we'd be happy to take care of this for free in-store for you! If there's anything else we can help with, please feel free to reach out. Thank you for your time! -Team Clearly
Hesitant at first buying online; very pleased to say the least. Will continue to purchase lenses from Clearly
My order was on time and everything in perfect shape except the sun glasses are way to loose for my face. They fall off. My face. Very annoying and sad because they were very expensive! I ordered a regular pair of glasses at the same time and they are perfect.
We're sorry to hear about this experience! If the sunglasses are fitting too loosely, sometimes a quick adjustment can fix this and we have a couple of options for this. Alternatively, we have a super-easy 60-day return policy which covers fit or style reasons like this, and we'll reach out to you directly with details. Keep an eye on your email inbox. -Team Clearly
We're sorry to hear about this experience! When it comes to pricing, we aim to be competitive with other online eyewear retailers, so we really appreciate this feedback. For your next order, we recommend using www.clearly.ca/coupon-codes to ensure you're using the best coupon code for your order. Then, if you still find a cheaper final checkout price with an online competitor, just let us know, and we'll match the price through our Price Match guarantee. We'd like to see if we can help further with this, so we'll reach out to you directly. Thank you for your time! -Team Clearly
Unfortunately progressive glasses don't seem to lineup
We're sorry to hear about this experience! We know that buying glasses online can be tricky and overwhelming the first time, and definitely requires a leap of faith for so many different factors--fit, style, prescription. For fit, we aim to make it easier by having Size filters on the main Glasses page to help you find the perfect size. For style, we have Virtual Try On to help you find the right style. Then for prescription--especially for progressive prescriptions--there can be a learning curve when it comes to using a professionally-measured PD so we can align the prescription horizontally correctly, and then we provide a free replacement if necessary to get the right Segment Height (vertical alignment of the prescription). We'd like to reach out to you directly to see if we can help further with this. Keep an eye on your email inbox. -Team Clearly
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Carrie, thank you for your review! We really appreciate you sharing your feedback, and we're sorry to hear about this experience regarding the lenses! When ordering progressives online for the first time, it can sometimes require a customization of the lenses to make sure the prescription is perfectly aligned for you: we use the Pupillary Distance (PD) to align it horizontally, and Segment Height (SH) to align it vertically. We're always happy to troubleshoot this and supply a replacement if necessary! We'll reach out to you directly to see if we can help further with this. Keep an eye on your email inbox. -JS