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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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This was the second time I have ordered from Clearly and it definitely won't be the last. With the amazing deals, and very quick service, this has been the best experience I have had purchasing new glasses. Thank you Clearly, for the wonderful experience!
Received faster than expected. Been using for several years and always satisfied with the service!
Delivery was fast and efficient. I've been using the contact lenses for a month now and they work great!
Very happy with the service. It was quick and easy and the prices are very affordable!
I ordered my eyeglasses last year with added C shield, which was supposed to keep my eyeglasses clean for a longer time and make it easier for me to clean them. But I can say it was waste of money since it is impossible to clean it. I kept cleaning them every 20 minutes or half an hour. I had to go out and buy another pair from a local optician's office.
Been getting pairs for family just superb service and quality. Highly recommend.
It is a really simple and easy way to order contacts. The delivery quick, and comes to your mailbox.
Excellent! The lens I bought was easy to use and the condition as well as quality was good
I ordered two pair of glasses -- a pair of progressives for general use and a pair of sunglasses, without the progressive feature. The sunglasses were perfect, but the progressives came with one lens that was wildly off the prescription. The error could easily be seen with the naked eye. I contacted Clearly, and returned the glasses as requested. However, getting a replacement became a major ordeal. The customer service rep in Vancouver constantly delayed issuing a new pair because the optician had repeated questions. It became obvious that someone at the lab thought they had not made a mistake, but rather that I just wasn't adjusting to progressives. (In fact, I have worn progressives for 20+ years.) Finally, after an appeal for help on the Clearly Facebook page, a more senior customer service representative intervened, and authorized the delivery of a replacement pair. Thank you Samuel! Anyway, the glasses are fine now... but the experience was very frustrating. Someone at the lab failed to performed a standard quality check before the first pair were sent out. Too bad, Clearly. A for product. F for dealing with my issue in a timely fashion.
Hi Doug, thank you for taking the time to share your experience, and such thorough feedback. We're so sorry to hear about this experience, both with the product and with our Customer Service team. While it's great to see that our FB team (specifically Samuel H) was able to make it right, it should have been an easier service experience from the very start, and we're sorry for this. We'll be sure to work with Samuel H and the Customer Service management team to review all the interactions involved, and learn from this moving forward. -Team Clearly
Received my new eye glasses from Clearly and have been so pleased. Lots of compliments I can hardly wait to order another pair!
Easy, fast shipping, good prices. Although the splash of color contacts are horrible, don't buy them
Ordering from Clearly was absolutely the easiest eyewear site I have ever ordered from. I tried the light weight lenses and transitions which I love. My glasses arrived within 10 days.
This was my first time buying prescription glasses online. Needless to say, I was nervous, but have to confess, the process to choose, try (virtually) and order was surprisingly smooth and easy. I was also slightly anxious about the quality of the frames and lenses, not having "touched" and "felt" them in a store.
When the glasses arrived, very fast, I may add, I was impressed with the quality from Clearly.ca and given the value for money, don't think I will go back to buying glasses the old way!
I ordered contacts and the purchase was seamless and they came fast. No troubles at all. Been using the contacts and they work well
Easy to order on line. Delivery was fast. Glasses fit great. Very satisfied with the entire process from ordering to receiving my new glasses.
Glasses came in good time. However they are way too small for my face and I don't exactly have a large head. Nose piece is super tight and so are arms. Even after having them adjusted they are way too small. Wouldn't recommend these for anyone with an average size head or bigger :(
Hi Stacey, we're sorry to hear this! We want our customers to be 100% satisfied with their glasses--and we have a super-easy 60-day return policy if it just doesn't work out for any reason! We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Clearly
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We're sorry to hear about this experience! We want our customers to be 100% satisfied with their new glasses, and it sounds like we're missing the mark here. We have a super-easy 60-day return policy, if you would prefer to return your glasses for a full refund. We'll reach out to you directly to help further with this. Keep an eye on your email inbox. -Team Clearly