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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
0 helpful votes
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I hate titles
April 28, 2021

Was great. Thanks. I am however being forced to write at least 50 characters so I'm not really having fun with that. The contacts work fine tho. So that's neat.

Date of experience: April 28, 2021
Canada
1 review
0 helpful votes
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Online Glasses by Clearly.
April 28, 2021

Absolutely delighted, with the service and I will be recommending your company, to all my friends and family.

Date of experience: April 28, 2021
Canada
1 review
0 helpful votes
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I found the online ordering process to be usee friendly and I especially like the try-on feature si you can see what your glasses will look like.

Date of experience: April 27, 2021
Canada
1 review
1 helpful vote
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Imperfection on lens
May 26, 2021

The glasses arrived quickly and at first look, look great. Unfortunately at closer inspection there is a small imperfection on the edge of the right lens where it meets the frame. It appears as a white mark on the front of the lens.

Date of experience: April 26, 2021
Jane S. — Clearly Rep
over a year old

We're sorry to see this! All of our glasses are covered under a 365-day manufacturers warranty for defects, not including wear and tear or accidental damage. We'd like to hear more about your experience, and we'll reach out to you directly. Keep an eye on your email inbox. -Team Clearly

Canada
1 review
0 helpful votes
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Contacts
April 26, 2021

They are great, the price is good they are comfortable

Date of experience: April 26, 2021
Jane S. — Clearly Rep
over a year old

Thanks so much for your review! We really appreciate the feedback, and we're glad you're pleased with your contact lenses! We hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Superb!
April 26, 2021

Great quality, amazing choices, and superb customer service! I would recommend Clearly to anyone!

Date of experience: April 26, 2021
Canada
1 review
0 helpful votes
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Easy to order
April 26, 2021

Clearly makes it easy to order and shipping is fast making it an overall great experience.

Date of experience: April 26, 2021
Canada
1 review
0 helpful votes
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Loved the color
May 26, 2021

Gorgeous color, but they made my vision blurry with the detail around the pupils, and after an hour I got a headache :(

Date of experience: April 25, 2021
Jane S. — Clearly Rep
over a year old

We're sorry to hear about this experience! It sounds like these contact lenses may be defective (which is covered under our manufacturers warranty policy), or they may not be prescribed for you by your eye care professional. Either way, we'd love to help further with this, and we'll reach out to you directly to help further. Keep an eye on your email inbox. -Team Clearly

Canada
1 review
0 helpful votes
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2nd try's a charm
May 26, 2021

I ordered a pair that were much too big, but managed to find another pair that turned out to fit pretty well, and that I'm happy with. Not sure I'll be able to order more pairs though, because there don't seem to be many options of smaller frames (I have a very narrow face).

Date of experience: April 25, 2021
Jane S. — Clearly Rep
over a year old

Thank you for your review! We really appreciate the feedback, and we're glad to hear you have a pair of glasses you're pleased with! We're adding new frames to the website almost weekly--so we hope you can find something in your size range soon! We also have the Size Filters on the main Glasses page to help you find glasses within your ideal size range. If there's anything we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly

Canada
1 review
0 helpful votes
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Great Company to deal with.
April 25, 2021

Staff were very helpful, had to exchange for different pair because I didn't like the fit.

Date of experience: April 25, 2021
Canada
1 review
0 helpful votes
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Amazing
April 25, 2021

Super happy with the glasses I bought. Not only were they a great price, but they look good and I'm extremely happy with the blue light protector I got added on- it does help quite a bit with the headaches while looking at screens! Will definitely be ordering my next pair from here. 11/10 recommend!

Date of experience: April 25, 2021
Canada
1 review
0 helpful votes
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Always efficient
April 25, 2021

This is my second order for my multi focal contacts and I will reorder no problem! I was worried at first but it's just as easy as anywhere else with Clearly :)

Date of experience: April 25, 2021
Canada
1 review
0 helpful votes
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Love my new glasses!
April 25, 2021

Very happy with my new glasses. I have a very high prescription (-11) and had put off getting a replacement pair of glasses for many years, even though my old glasses had scratched lenses. The cost my optometrist quoted me was just too high... $660 and that was with his most inexpensive frames. My clearly glasses cost a fraction of that and are perfect! I am very happy to finally have new glasses. They got the prescription perfect as well. Will definitely order from Clearly again.

Date of experience: April 25, 2021
Canada
1 review
0 helpful votes
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New Glasses
April 25, 2021

Very satisfied with my new glasses. I love the contrast between the black and purple.

Date of experience: April 25, 2021
Canada
1 review
0 helpful votes
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Great glasses
April 25, 2021

Great and speedy service. Amazing quality we will for sure keep buying glasses from clearly.

Date of experience: April 25, 2021
Canada
2 reviews
0 helpful votes
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Classic and Flattering.
April 25, 2021

The glasses were sent immediately. A perfect fit and prescription. They are sturdy as I am super clumsy and have dropped them several times with no damage. I chose transition type of lenses and I love my choice. It's perfect for spring.

Date of experience: April 25, 2021
Canada
1 review
0 helpful votes
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Clearly Basics Balmoral Black
April 25, 2021

Really great pair of glasses! Was really easy to order and look great.

Date of experience: April 25, 2021
Canada
1 review
0 helpful votes
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Quick delivery!
April 25, 2021

I think it tooke. Longer to decide on which pair I wanted than the delivery itself. I was rather impressed with the speed and efficiency of the delivery. I appreciated the tracking of the packages as well, fortunately someone was home when I told them my package was delivered because no one rang the doorbell to indicate it was delivered.

Love the styles! I'm set for summer. I got the Oakley split time and Kam Dhillon sunglasses.

Date of experience: April 25, 2021
Canada
1 review
0 helpful votes
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Great glasses
April 25, 2021

Love the frame and price, Definitely will be getting more eye wear soon

Date of experience: April 25, 2021
Canada
1 review
0 helpful votes
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Na
April 24, 2021

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Date of experience: April 24, 2021
Jane S. — Clearly Rep
over a year old

Thank you so much for your review and rating! We hope to 'see' you again real soon! -Team Clearly