On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
We monitor reviews for authenticity
The customer service, selection of lenses, website ordering were all excellent. Thanks
Love my glasses and the contact lenses were as expected. Arrived faster than I anticipated :)
Great service, prompt delivery. My orders have always been correct and delivered sooner than expected despite shipping challenges these days.
Fast delivery I only purchase my daily contact lens from here
Ordering contact lenses from clearly has always been a simple and fast experience.
I generally get the occasional email from Clearly asking me to leave a review of the website. This time I got an email with a much more business-like subject heading: "Clearly Delivery Confirmation [Response Requested]"
You see that end bit in the brackets!? So serious!
So obviously I was like "oh was there a problem with a past order?" So I open the email, and they're asking me to confirm that I received my most recent order (which was like a couple months ago by the way so like... I dunno it's been a while this just seems weird). Regardless, I select the option that says yes, I have received my order thank you. And it takes me here! To this page that I am on right now! Asking me to leave a 1-5 star review with written details! Just like all the other emails from Clearly, badgering me to review their website. Except this one was a trick! What the hell Clearly. Don't trick me into reviewing your dang website. Also, why do you think tricking people into reviewing you is going to foster positive feelings about your brand and lead to good reviews?
You used such serious business language! "Response Requested"? Seriously? This is at best, very bossy! And at worst an act of chicanery using serious transactional business language to hornswoggle customers into leaving reviews they would not have otherwise left! Also, it is very annoying!
I highly recommend you consider bothering your customers a little less.
Thanks!
My wife and I each had our first shopping experience with Clearly and were delighted. Our glasses were delivered on time and we're ecstatic with the fit and comfort of the frames. And the lenses are spot on with our respective prescriptions. We're already looking forward to making our next purchase from your selection of sunglasses!
Thank you so much.
My glasses arrived earlier than I expected due to the fact I live in an urban area.
What can I say but Wow! I ordered contact lenses and received the standard email describing the time frame for delivery. Imagine my delight & surprise when my contacts were at my door within 24 hours. Great service, great product!
Getting multiple emails a day is really annoying and frustrating.the contacts were good.
Hi Jessica, thank you for your review. We really appreciate the feedback! And we can definitely understand that sometimes we get a little over-excited about our promotions and offers and email communications! Please know that you're free to unsubscribe at any time--then we recommend using www.clearly.ca/coupon-codes to ensure you're using the best available coupon code for your future orders. If there's anything else we can help with, please feel free to reach out. We're happy to help, and we hope to 'see' you again soon! -Team Clearly
I was very pleased with time delivery time, but not totally happy with the glasses. My previous pair had spring loaded arms, and I really wish I had ordered a pair with them. These are a little tight on me, plus i am having trouble getting them adjusted for me. I am scared to try and bend the nose pieces too much in case i break them. Is there some kind of directions on how to adjust them without breaking them?
Hi Leigh, thank you for your review. We're sorry to hear this about your glasses! We have a couple of options when it comes to getting your glasses adjusted. We'll send you details directly. Keep an eye on your email inbox. -Team Clearly
I got a box, it had everything I needed in it, as well as some gummy bears, inexplicably. No complaints.
Purchased prescription glasses and prescription sunglasses. Both fit really well and the prescription was filled perfectly on both. This was my first purchase off clearly after a recommendation from a friend. I am very satisfied with my purchase and would recommend to a friend.
I have used Clearly for many years now, and would not change. Love the glasses the prices and there service! It really is an easy site to follow! My husband and I have just had 6 pairs of glasses, progressive, readers and distance, all are amazing fashionable and very low priced. Perfect styles and fit, would not shop anywhere else!
The frames were exactly as shown in the pictures. I like them on my face. My prescription is as I ordered it. The lens in the left eye arrived slightly 'damaged' or the film was not applied correctly. Near the nose piece and the lower left corner of the lenses the glass looks broken, but does not affect my vision. I did not notify Clearly of the minor error. I was just glad to get affordable glasses during a pandemic. Thank you, Clearly. I look forward to buying more.
Hi Nadine, thank you for your review! We really appreciate you sharing your experience, and feedback. We want our customers to be 100% satisfied with their new glasses--additionally, all of our glasses are covered under a 365-day manufacturers warranty for defects, not including wear and tear or accidental damage. We'd love to help further with your glasses, but were not able to find your order based on the email address provided. We'll send a separate request for additional information. We hope to hear from you soon, and work towards a resolution together! -Team Clearly
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
We're so sorry to hear this! Please be assured that your feedback is very important to us, and reviews give us an opportunity to hear from you and improve for the future.
We watch for delivery confirmations, but sometimes what a courier confirms isn't what a customer experiences, so we're careful to make sure the product is definitively in the customer's hands. But we certainly don't benefit from the request for a review being a surprise component (your review is evidence enough of that!)--and we'll pass on your feedback to the team to assess how that subject line is presented. While we mention in the body of the email to "click below to let our team know your order arrived and share any thoughts on how it all went", we want it to be clear that sharing thoughts is a big part of why we're emailing! Many of our customers appreciate the opportunity to leave feedback, so it's win-win for that to be an obvious component!
Thank you for your time on this. If there's anything we can help with, please feel free to reach out. -Team Clearly