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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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It was so simple to order my new glasses. Definitely be ordering from Clearly again.
Ordering was easy and shipping was fast, recommended
They arrived in great time, they are a bit flimsy in regards to the arms, maybe I need another pair
Thank you so much for your review, Jeremy! We're sorry to hear that the arms are a bit flimsy! The quality of our products is so important to us, and we'd love the chance to trouble shoot this issue further and provide support. A member of our customer care team will be reaching out to you shortly, to help! - SH
Saw some contacts from Clearly on sale in a popup box but, when I went on the Clearly site, the prices were much higher. Using a different link, the prices were lower. Called Clearly and had a huge struggle with the representative who claimed there were no lower prices available. After may go arounds with the rep and showing there was a clearly site that had lower prices, the representative finally admitted that there were reduced prices available. Turned out they needed to be ordered through a different "Clearly" link. Got them in good time and I'm happy with the product.
Thank you so much for taking the time to leave us a review, Brian, we truly appreciate it! We're truly sorry to hear that you had such a negative experience when ordering the contact lenses, and we will definitely report this to our team in charge of quality! We'd also love to help further and see what we can do to make this a 5 star experience, and a member of our customer care team will be reaching out to you shortly. - SH
I ordered when I put in my last pair and my new lenses showed up in two days. I was shocked cause I believed they would take much longer. Again proven wrong by a company that believes and proves customer service is paramount. Thank you very much!
The courier allegedly attmpted delivery on two occasions--both times I was home, BTW. I called the courier & was told my order had been returned to you. I contacted your service & the issue was poimptly resolved. I finally rec'd my order a few days later. Service from the initial povider (CIS?) was unsatisfactory. Canada Post's was reliable & efficient.
Dr CT
What a terrible experience, Dr CT! We're truly sorry the delivery of your product was such a challenge! We'd love the chance to investigate this further, provide feedback to the courier, and make things right for you! A member of our customer care team will be reaching out to you shortly. - MW
I like the way CLEARLY updates me via email regarding my Order Status.
I received my order in time for the party where I wore the Hazel Colored Contact Lenses.
We're so happy to hear this! Thank you so much for taking the time to leave us a review, Theresa, and please don't hesitate to contact us and let us know if there is anything more we could do to make this a 5 star experience! Thanks again! - SH
Clearly is my go to for contacts, good prices and fast shipping when I run out and need them quick!
I'm very glad I purchased my daughter's eye glasses from Clearly. I checked out prices in local stores and it was extremely expensive, even with their phony discount sales. I worked in Asia for a number of years and know the cost of eyewear. There is no reason to pay such marked up prices. The eye glasses I purchased from Clearly was of good quality and at a reasonable price. Ordering was easy, shipping was fast and the presentation on arrival was excellent. I would highly recommend others to purchase their eyewear from Clearly. Don't bother with the over priced retail stores.
Awesome service and quick to respond to inquiries.
Paid extra for faster delivery through fedex and the order took weeks to arrive…. I should be refunded the delivery costs.
What a terrible experience, Jennifer! It seems like the shipping of your order was upgraded to ensure the delivery be as fast as possible, and we're truly sorry to hear that it was completely the opposite! We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -AQ
Easy process to order contacts on line. Received then in 5 business days. Emails advising deliver schedule
We are very happy to know that you had very good words to say about your experience with us. Thank you very much for sharing them with us. Otherwise, be sure to let us know if there's anything more we can do to make this a five-star experience! - AQ
I love my glasses so much! The only issue i had was with the shipping process, the associates were very helpful and resolved my problem very quickly. Thank you!
We are very happy to know that you had very good words to say about your experience with us. Thank you very much for sharing them with us. Otherwise, be sure to let us know if there's anything more we can do to make this a five-star experience! - AQ
Received contacts on time and as expected. No major concerns, a couple right eye lenses were bad so far, but if it becomes a bigger issue I will reach out to customer service.
Updated rating based on customer service emails/discussions.
We're sorry to hear about this experience! It sounds like these contact lenses may be defective (which is covered under our manufacturer's warranty policy), or they may not be prescribed for you by your eye care professional. We want to help and make things right for you, and a member of our customer care team will be reaching out to you shortly to provide further support. -AQ
Ordered 2 boxes, 1 box had its contact lenses break in my hands after few days of use, when contacted them instead of sending me a replacement they demanded a new prescription. It would cost me the same to go for an eye exam as to buy that stupid box again.
I wear contacts for 20 years never had this happen, never ordering from them again.
We're sorry to hear about this experience! It sounds like these contact lenses may be defective (which is covered under our manufacturer's warranty policy), or they may not be prescribed for you by your eye care professional. However, we're glad to hear that our great customer service team was able to help make returning them quick and easy! Otherwise, be sure to let us know if there's anything more we can do to make this a five-star experience! We look forward to having the pleasure of serving you again soon. - AQ
It was easy to buy, the delivery was was very fast and product quality is excellent
Very fast shipping and delivery! The glasses fit perfectly and I have gotten so many compliments on them!
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Thank you so much for this great review, Frank! We're so thrilled to hear that you are happy with your new glasses! Please don't hesitate to let us know if there is anything more we could do to make this an even better experience! Thank you so much! - SH