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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Seamless, easy experience. Usually have an issue with glasses as i have almost no bridge. Both pairs of glasses fit perfectly.
The only place to shop for contacts! I wear coloured contacts of a certain brand. I can only find them here! I've been buying my contacts here for years and will continue for years with these prices!
That's what we aim for! Quick, safe, and reliable services right at your doorstep! Thanks for the great review Randy! We truly appreciate it! - Team Clearly
Fast, as described, and great value. Glasses look great and feel solid. Thank you!
Great for the price came in fast would recommend this site again
Contacts came sooner than expected, the assistance I received in placing my order was great!
Thanks for the fantastic feedback, Samantha! We're so glad our team could help make ordering easy! - Team Clearly
I'd give a 5 but my glasses fall down my face. It's not the fault of the eye glass. It'd be difficult trying to curve the eye glasses around your ears
We're sorry to hear that your frames aren't fitting quite right, Cathy! We'd recommend having these frames fitted at your local optical centre - or at one of our retail stores if you live in Vancouver or Toronto. This should help to improve the fit of these glasses. If you have any further questions or concerns, please do not hesitate to reach out to us through Live Chat or at 1 866 414 2326. - Team Clearly
I had ordered my monthly contacts and I hadn't gotten them even though it said they had arrived, i'm pretty sure they had gotten lost in mail but when i went to the customer service rep about it they were so kind and generous. They tried to help me figure out where they could've gone but after not being able to figure it out they said they would send me another box! That box came super quickly and they had given me a gift card. I always get my glasses and contacts from clearly. High quality for good prices! My current glasses from Clearly are great too, have had them for a little over 2 years now and I haven't ever had a pair that long because i'm known for just breaking them but they have stood up to the test of time and they were around 30 bucks!
Thank you for your review and feedback, Cipher! We're thrilled to hear this! We're glad that we were able to provide further assistance to get things sorted. If you have any questions or concerns, please do not hesitate to let us know. - Team Clearly
I found the app relatively easy to use - i. E. try on glasses. Glasses arrived as per delivery estimate and in good condition.
The glasses themselves are a little light in construction - which makes them relatively comfortable but I wonder about their durability - likely the brand because I had not bought that brand before. I went for the cheaper ones just because it was my first time ordering. They need some adjusting but that is to be expected. The true test will be when I ask my eye specialist to see if the presciption was done correctly.
Thanks for the review, Linda! We're always looking for new ways to make vision more affordable and accessible. While our 365 day warranty doesn't cover damage or wear and tear, rest assured even our most budget friendly frames are still covered for any defects or issues! We want to make sure you love your glasses, and affordability shouldn't compromise quality! - Team Clearly
Make sure to document your measurements correctly. Love them. Can't wait to get more!
I bought the basics line so I am not upset the quality isn't the best. They fit large and are low quality.
I am very pleased and impressed with how well my glasses look and fit. This is my first time ordering eyewear online and I will be making future purchases for sure. I ordered progressive and transition lens and they are perfect!
Perfect is what we love to hear, Melanie! So glad we could get you some great new progressives and transition lenses! - Team Clearly
With lots of help from your Customer Service area.
The first pair were perfect... this 2nd pair took multiple attempts but has now been received and are working great
Thanks
We're so glad our dedicated customer service team could provide so much help! Still sorry to hear it took a few tries to get the second pair right - we'll message you directly to see if there's anything more we can do to make it a five star experience! - Team Clearly
This was my first experience with Clearly. My prescription is pretty heavy so had been hesitant to order online. The suggestions provided for frames that "work" with my prescription was very helpful. Glasses arrived quickly and fit perfectly. Very happy with purchase and will be ordering from Clearly again.
That's great to hear, Lee-Anne - a perfect fit out of the box is always a great outcome! We look forward to helping you with future pairs! - Team Clearly
Way easier than having to schedule a contact fitting when I knew they fit fine before thank you
Thanks for the review, Lisa! We're glad we could make it so easy! - Team Clearly
The glasses arrived within a week and in perfect condition. They also appear to be in good quality. My only complaint is that the purple isn't as vibrant as shown in the pics unless you stand outside in bright sunlight, but this doesn't bother me too much.
Also the customer service was excellent I never feel like they are cheating me or making me wait
Hi Odeen! Thank you for the great review! We appreciate your feedback, and glad to hear you're enjoying the frames you received. We'll be sure to pass along your feedback regarding the colors and styles of our frames and how they are displayed on our website for you. We'll also be more than happy to let our entire customer service team know how great of a job they're doing! Thanks again for the 5-star review! We truly appreciate it! - Team Clearly
Hello! I have received my order. But by my mistake the prescription is wrong. I will not be able to use these contacts and have not used them yet. Thank you for checking in.
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Hi Karyn, we're so glad to hear that you were able to find the perfect pair of frames from us! We make sure to have a wide selection available, to meet all of our customers needs and preferences. We're definitely looking forward to 'seeing' you again real soon! - Team Clearly