On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
We monitor reviews for authenticity
I've ordered my contacts through Clearly.ca for a few years now. My orders have always arrived quickly and in excellent condition, and this time was no different. I plan on continuing to purchase my contacts through Clearly.ca.
I received my order for contacts earlier than expected. The contacts are great.
Thank you for the excellent rating and review Terry! We're glad to hear you're enjoying our speedy services! We hope to 'see' you again soon! - Team Clearly
I always enjoy shopping for glasses on Clearly.ca. It is easy to filter what shape and size of glasses that is suitable for my face, especially with the try-on camera feature. Also, it is easy to do returns if I end up not liking them.
Sounds like we nailed it on all fronts! Thanks for the excellent review Susanna! We're definitely looking forward to 'seeing' you again real soon! - Team Clearly
From the virtual trying on of glasses to delivery it was a great experience. My glasses fit perfectly and are my exact prescription. Not only that, they look great.
Hi Cindy, thanks for the great rating and reveiw! We're thrilled to hear that you're enjoying the Virtual Try On feature! We'll be sure to pass this feedback along to the rest of the team! We look forward to 'seeing' you again real soon! - Team Clearly
I've always received my order on time, and sometimes much ahead of time. Thank you Clearly.ca team!
Thank you for your review, April. We're thrilled to hear this! Looking forward to helping you again soon. - Team Clearly
I had issues with the fit of my first pair. Customer service walked me through an exchange for another pair that would be a better fit. The return and exchange were easy and quick. Highly recommend anyone looking to get some eyewear at an affordable price.
Hi Kate! Thank you for the great review and feedback! We're sorry to hear that your first pair of frames didn't quite work out, but we're so glad to hear that our awesome customer service team was able to process a quick and easy return for you, and help you find something that works even better! We look forward to 'seeing' you again real soon! - Team Clearly
Thank you for your review, Joshua! We're glad to hear this. We'd love to hear how we can turn your experience with us into 5-stars! Please do not hesitate to reach out to us if you have any further questions or concerns. - Team Clearly
Second time ordering, and everything arrives as promised. Will deal with again.
Thanks for the great review, Jared! We look forward to helping you again with your next order! - Team Clearly
Fits great, good condition and I loved the packaging.
First time with prescription glasses (57 years old). The independent optometrist office told me I should buy progressive glasses for computer/reading use. I paid a fortune for a pair of glasses that caused nausea, headaches, neck pain and eye strain. They told me to expect it would take some time to adjust. I went online and ordered a single prescription from Clearly and what a difference. They immediately adjusted my vision without all the side effects of the progressives. I'm so glad I ordered from Clearly. I've finally been able to adjust to my progressive glasses, but still prefer the glasses I bought online from Clearly for reading. Will only order from Clearly in the future.
Thanks for the great review, Shelley! We're so glad to hear the reading pair is serving you so well. We look forward to helping you with future pairs! - Team Clearly
Belles lunettes
Expérience unique, c'est intéressant de pouvoir essayer virtuellement les lunettes, surtout en ces temps difficile et particulière! Ce qui manque sans doute est le service après vente, l'ajustement... je sais que l'on peut aller en magasin chez l'optométriste, mais bon, c'est le petit détail manquant de l'achat en ligne qui me dérange, et pas d'étui avec la lunette! Autrement, lunettes de bonne qualité, et expérience agréable!
I was very impressed it was exactly as I expected. Thank you. My husband and son will be ordering their new glass from clearly very soon.
Hi Judy, thank you for your wonderful review and feedback! We truly appreciate it, and we're looking forward to having the chance to impress you again real soon! Take care! - Team Clearly
The ordering, the price and the receiving of the contact lenses was great.
I will definitely recommend Clearly to all my friends and family.
Wow! Sounds like we nailed it! Thanks so much for the excellent review and feedback Anthony! We truly appreciate it, and the recommendations! We're definitely looking forward to 'seeing' you again real soon! - Team Clearly
Thank you. Just as described, quick delivery. My new ‘go to' for contacts.
Yay! Thanks for making us your one stop shop for all eyewear needs Kathy! We truly appreciate it, and look forward to 'seeing' you again real soon! - Team Clearly
10/10 for product quality, packaging, price. The date they had given me for contacts to arrive was exact day they came.
I got a new prescription and I wanted glasses in a hurry so I ordered from Clearly. Always fast delivery and quality glasses.
We're so glad we were able to help! Thank you for the excellent review Erin! We're happy to hear you're enjoying our products and services, and we're definitely looking forward to 'seeing' you again real soon! - Team Clearly
Livraison dans les délais lentille parfaite monture très bien pour le prix je le recommande
Bonjour Natacha, merci beaucoup pour ce super retour et pour la recommandation! Nous serons ravis de vous aider à nouveau, ainsi que votre famille et vos amis. - L'équipe Clearly
Nice to have a reminder to reorder and they always come correctly dispensed and quickly. Discount a bonus!
Thank you for the wonderful review Anita! We truly appreciate it, and glad to hear that you enjoying our little reminders! Be sure to keep an eye on www.clearly.ca/coupon-codes for all the latest coupon codes we have available for you to take advantage of on your next order with us! We hope to 'see' you again real soon! - Team Clearly
Predictable. On time. No surprises. Dependable. What more can I say?
Sounds like we nailed it! Thanks so much for the fantastic review and feedback Colleen! We truly appreciate it, and definitely look forward to 'seeing' you again real soon! - Team Clearly
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Welcome back Theresa! We're so happy to hear from you again, and want to thank you for your continued support throughout the years! We look forward to many more years to come with you! - Team Clearly