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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
1 review
0 helpful votes
Follow Mohsin S.
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I like the style but the lenses tend to slip out of the frame. That goes for my last 2 glasses I ordered through clearly.

Date of experience: January 9, 2021
Canada
1 review
0 helpful votes
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Not satisfied with frame Quality
February 8, 2021

My frame is coming of from my face when I try look downward. Which happened with me twice purchased glasses from clearly.

Hopefully they provide some sort of warranty in this case like this so I don't need to purchase new ones.

Date of experience: January 9, 2021
Canada
1 review
0 helpful votes
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Always Amazing Service
January 8, 2021

From day 1 of becoming a customer of Clearly.ca. I have had nothing but exceptional experiences. Not only am I saving a significant amount of money, the delivery process is usually never more than 3 business days and I always receive quality products.

Date of experience: January 8, 2021
Angela C. — Clearly Rep
over a year old

Hi Don, thanks so much for your great rating and review, as well as giving us a shot! We're so glad to be able to help get you quality eyewear at great prices, and we look forward to 'seeing' you again real soon! - Team Clearly

Canada
1 review
0 helpful votes
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Multifocal contacts
January 8, 2021

Fast inexpensive delivery. Great price on contacts.

Date of experience: January 8, 2021
Angela C. — Clearly Rep
over a year old

Thanks for the great review Allan. We're glad to hear you're enjoying our speedy services, and we look forward to 'seeing' you again soon! - Team Clearly

Canada
1 review
0 helpful votes
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Biofinity Toric Contact Lenses
January 7, 2021

I had no issues & received my order within a few days. Great service!

Date of experience: January 7, 2021
Angela C. — Clearly Rep
over a year old

Thanks for the excellent rating and review Mariko! We're glad to hear you're enjoying our speedy services! We appreciate it, and look forward to 'seeing' you again real soon! - Team Clearly

Canada
1 review
0 helpful votes
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Clearly Contacts
January 7, 2021

Always great service! Items arrive quickly and they always keep in touch in regards to your order status. I've been using Clearly Contacts for years!

Date of experience: January 7, 2021
Angela C. — Clearly Rep
over a year old

Good day Sara! Thank you for your great review, as well as being such an amazing customer of ours throughout the years! We want you to know that we truly appreciate it, and we're definitely looking forward to many more years to come! - Team Clearly

Canada
1 review
0 helpful votes
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Fast delivery
January 7, 2021

I was pleasantly surprised that I got my contacts within days.

Date of experience: January 7, 2021
Angela C. — Clearly Rep
over a year old

Hi Yvonne, thank you for your great review and feedback! We love surprising our customers with our speedy services! We look forward to 'seeing' you again real soon! - Team Clearly

Canada
1 review
0 helpful votes
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Clearly.ca service
January 7, 2021

Getting my contacts prescription refilled with Clearly.ca was fast and easy and delivery was prompt. Excellent service.

Date of experience: January 7, 2021
Angela C. — Clearly Rep
over a year old

That's what we aim for and what we love to hear! Thanks so much for the excellent rating and review Joy! We truly appreciate it! - Team Clearly

Canada
1 review
0 helpful votes
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Ok
February 6, 2021

These oair are not as good as my last pair. I think lenses have a mistake in them

Date of experience: January 7, 2021
Canada
1 review
0 helpful votes
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Very happy customer
January 7, 2021

I can't believe how easy it is to buy glasses online! I was very happy with my first experience buying glasses online. Quick, easy, and I was thrilled with how well it all went.

Date of experience: January 7, 2021
Angela C. — Clearly Rep
over a year old

Thanks for the excellent review Jillian! We aim to make sure the entire process is easy and convenient for all our customers, so we're thrilled to hear you found it just that! We hope to 'see' you again real soon! - Team Clearly

Canada
1 review
0 helpful votes
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Good stuff
January 6, 2021

Arrives quickly, competitive pricing. I always buy my contacts from clearly.ca.

Date of experience: January 6, 2021
Angela C. — Clearly Rep
over a year old

Hi Natalie, thank you for your review, and your continued support for our company! We truly appreciate it, and look forward to 'seeing' you again real soon! - Team Clearly

Canada
1 review
0 helpful votes
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Love you guys!
January 6, 2021

Always wonderful to deal with you guys! Love when I get home my package is on my door step!

Date of experience: January 6, 2021
Angela C. — Clearly Rep
over a year old

Hi Jocelyn! Thanks for the great review and feedback! We're glad to hear you're enjoying our speedy services, and we're definitely looking forward to 'seeing' you again real soon! - Team Clearly

Canada
1 review
0 helpful votes
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Glasses
January 6, 2021

I like ordering from Clearly since it is affordable, lots of choices, and works for my vision! When I have issues, I can bring it to an actual person if it cannot be resolved by electronic means. I'm happy with my years of experience with Clearly.

Date of experience: January 6, 2021
Angela C. — Clearly Rep
over a year old

Good day Ramon! Thank you for your terrific review as well as being such an amazing customer of ours throughout the years! It's great customers like you, and posts like this that put smiles on our faces each and everyday! We're looking forward to many more years to come! - Team Clearly

Canada
1 review
0 helpful votes
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Reading Glasses
February 5, 2021

Lens are fabulous but the frames are too big and fall off me. I'm not crazy about how the frames sit directly on my nose.

Date of experience: January 6, 2021
Canada
1 review
0 helpful votes
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Contact lenses
January 6, 2021

My contacts arrive perfect timing clearly has always had excellent service - its quick comes safely packaged and in perfect condition I always use their services

Date of experience: January 6, 2021
Angela C. — Clearly Rep
over a year old

Hi Ina, thank you for your great rating and review! We aim for quick, safe, and reliable services right at your doorstep, so we're more than happy to help! We look forward to 'seeing' you again real soon! - Team Clearly

Canada
1 review
0 helpful votes
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Excellent
January 6, 2021

I purchased a pair of glasses from my eye doctor, I was so unhappy with them that I purchased a pair of glasses from Clearly.ca that were the same as the sunglasses I had purchased there and loved. I got them within 2 weeks and they are perfect! I paid half of what I paid for the ones I don't like that don't fit well and I don't see as well from. Next time I am going to save my money and just go to clearly.ca first

Date of experience: January 6, 2021
Angela C. — Clearly Rep
over a year old

We're thrilled to have been able to help Elaine! Thanks so much for the wonderful review and feedback! We're looking forward to helping you find that next great pair of frames real soon! - Team Clearly

Canada
1 review
0 helpful votes
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Great service!
January 6, 2021

Very positive experience, very easy to complete order.

Date of experience: January 6, 2021
Angela C. — Clearly Rep
over a year old

We're so glad to hear that Brian! We want to make sure the entire process is easy and convenient for all our customers! We look forward to 'seeing' you again real soon! - Team Clearly

Canada
1 review
0 helpful votes
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Order was received in a timely fashion but not sure what is wrong with the contacts. I order often and have for a few years now. Too many of this batch (and the last) were not comfortable, they were either rolled in the package and seemed to get a crease or there was no visible defection but after only minutes were uncomfortable and had to be thrown out and wasted. This time the problem is with the -4.00 and last time it was a more of an issue with the -4.75.

Clearly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 6, 2021
Canada
1 review
0 helpful votes
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Great
January 5, 2021

Was very happy with my experience ordering from this website. My daughters glasses fit perfectly.

Date of experience: January 4, 2021
Angela C. — Clearly Rep
over a year old

Hi Terri, thanks so much for your review and feedback! We're thrilled to hear your daughter is enjoying the glasses she received from us! We're looking forward to helping you both find that next great pair real soon! We're always looking for ways to help improve our products and services, so if there's anything we can do to help turn this great 4-Star review into a perfect 5-Star score, please feel free to reach out! Thanks again Terri! - Team Clearly

Canada
1 review
0 helpful votes
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Always great service
January 4, 2021

Delivery is always super fast and my contacts are reasonably priced.

Date of experience: January 4, 2021
Angela C. — Clearly Rep
over a year old

Hi Alina, thanks for the great review and feedback! We're glad to hear you're enjoying our speedy services, and we're looking forward to 'seeing' you again real soon! - Team Clearly