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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I like the style but the lenses tend to slip out of the frame. That goes for my last 2 glasses I ordered through clearly.
My frame is coming of from my face when I try look downward. Which happened with me twice purchased glasses from clearly.
Hopefully they provide some sort of warranty in this case like this so I don't need to purchase new ones.
From day 1 of becoming a customer of Clearly.ca. I have had nothing but exceptional experiences. Not only am I saving a significant amount of money, the delivery process is usually never more than 3 business days and I always receive quality products.
Thanks for the great review Allan. We're glad to hear you're enjoying our speedy services, and we look forward to 'seeing' you again soon! - Team Clearly
I had no issues & received my order within a few days. Great service!
Thanks for the excellent rating and review Mariko! We're glad to hear you're enjoying our speedy services! We appreciate it, and look forward to 'seeing' you again real soon! - Team Clearly
Always great service! Items arrive quickly and they always keep in touch in regards to your order status. I've been using Clearly Contacts for years!
Good day Sara! Thank you for your great review, as well as being such an amazing customer of ours throughout the years! We want you to know that we truly appreciate it, and we're definitely looking forward to many more years to come! - Team Clearly
Hi Yvonne, thank you for your great review and feedback! We love surprising our customers with our speedy services! We look forward to 'seeing' you again real soon! - Team Clearly
Getting my contacts prescription refilled with Clearly.ca was fast and easy and delivery was prompt. Excellent service.
That's what we aim for and what we love to hear! Thanks so much for the excellent rating and review Joy! We truly appreciate it! - Team Clearly
I can't believe how easy it is to buy glasses online! I was very happy with my first experience buying glasses online. Quick, easy, and I was thrilled with how well it all went.
Thanks for the excellent review Jillian! We aim to make sure the entire process is easy and convenient for all our customers, so we're thrilled to hear you found it just that! We hope to 'see' you again real soon! - Team Clearly
Arrives quickly, competitive pricing. I always buy my contacts from clearly.ca.
Hi Natalie, thank you for your review, and your continued support for our company! We truly appreciate it, and look forward to 'seeing' you again real soon! - Team Clearly
Always wonderful to deal with you guys! Love when I get home my package is on my door step!
Hi Jocelyn! Thanks for the great review and feedback! We're glad to hear you're enjoying our speedy services, and we're definitely looking forward to 'seeing' you again real soon! - Team Clearly
I like ordering from Clearly since it is affordable, lots of choices, and works for my vision! When I have issues, I can bring it to an actual person if it cannot be resolved by electronic means. I'm happy with my years of experience with Clearly.
Good day Ramon! Thank you for your terrific review as well as being such an amazing customer of ours throughout the years! It's great customers like you, and posts like this that put smiles on our faces each and everyday! We're looking forward to many more years to come! - Team Clearly
Lens are fabulous but the frames are too big and fall off me. I'm not crazy about how the frames sit directly on my nose.
My contacts arrive perfect timing clearly has always had excellent service - its quick comes safely packaged and in perfect condition I always use their services
Hi Ina, thank you for your great rating and review! We aim for quick, safe, and reliable services right at your doorstep, so we're more than happy to help! We look forward to 'seeing' you again real soon! - Team Clearly
I purchased a pair of glasses from my eye doctor, I was so unhappy with them that I purchased a pair of glasses from Clearly.ca that were the same as the sunglasses I had purchased there and loved. I got them within 2 weeks and they are perfect! I paid half of what I paid for the ones I don't like that don't fit well and I don't see as well from. Next time I am going to save my money and just go to clearly.ca first
We're thrilled to have been able to help Elaine! Thanks so much for the wonderful review and feedback! We're looking forward to helping you find that next great pair of frames real soon! - Team Clearly
We're so glad to hear that Brian! We want to make sure the entire process is easy and convenient for all our customers! We look forward to 'seeing' you again real soon! - Team Clearly
Order was received in a timely fashion but not sure what is wrong with the contacts. I order often and have for a few years now. Too many of this batch (and the last) were not comfortable, they were either rolled in the package and seemed to get a crease or there was no visible defection but after only minutes were uncomfortable and had to be thrown out and wasted. This time the problem is with the -4.00 and last time it was a more of an issue with the -4.75.
Was very happy with my experience ordering from this website. My daughters glasses fit perfectly.
Hi Terri, thanks so much for your review and feedback! We're thrilled to hear your daughter is enjoying the glasses she received from us! We're looking forward to helping you both find that next great pair real soon! We're always looking for ways to help improve our products and services, so if there's anything we can do to help turn this great 4-Star review into a perfect 5-Star score, please feel free to reach out! Thanks again Terri! - Team Clearly
Delivery is always super fast and my contacts are reasonably priced.
Hi Alina, thanks for the great review and feedback! We're glad to hear you're enjoying our speedy services, and we're looking forward to 'seeing' you again real soon! - Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi Don, thanks so much for your great rating and review, as well as giving us a shot! We're so glad to be able to help get you quality eyewear at great prices, and we look forward to 'seeing' you again real soon! - Team Clearly