Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Clearly

Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Clearly?
grey stargrey stargrey stargrey stargrey star

Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Jessica H.
Unfollow Jessica H.
Share Review
Report Review

Very happy
July 19, 2021

The shipping time was as described and my contacts came just like the pictures. I appreciated the cute little bag of gummy bears and the note cards as well. Will be ordering again.

Date of experience: July 19, 2021
Canada
1 review
0 helpful votes
Follow Natasha L.
Unfollow Natasha L.
Share Review
Report Review

Very satisfied
July 19, 2021

Love ordering from Clearly - it's simple to navigate the site, the products I'm looking for are always in stock and the delivery timeframe is quick. I'm extremely satisfied with the overall experience from start to finish!

Date of experience: July 19, 2021
Canada
2 reviews
0 helpful votes
Follow Melanie A.
Unfollow Melanie A.
Share Review
Report Review

Awesome
July 19, 2021

Great service. Super quick delivery. Will order again for sure! Thanks

Date of experience: July 19, 2021
Canada
1 review
0 helpful votes
Follow Kimberlee N.
Unfollow Kimberlee N.
Share Review
Report Review

Extremely Quick Delivery
July 19, 2021

I purchased the Everclear elite contacts and they are very comfortable to wear for a long day.
When I ordered them they came just a few days later. I'll definitely order these again.

Date of experience: July 19, 2021
Canada
1 review
0 helpful votes
Follow Franck D.
Unfollow Franck D.
Share Review
Report Review

Great purchase!
July 19, 2021

Delivery was really quick and the glasses are perfect! Fits East Asian nose structure perfectly!

Date of experience: July 19, 2021
Canada
1 review
0 helpful votes
Follow Lisa S.
Unfollow Lisa S.
Share Review
Report Review

Exactly what i wanted!
July 19, 2021

Best customer service ever! It was my first time ordering online and I was very satisfied. I received my order fast.

Date of experience: July 19, 2021
Canada
1 review
0 helpful votes
Follow Kyle J.
Unfollow Kyle J.
Share Review
Report Review

Very efficient
July 19, 2021

Shipment came the very next day. The alert emails are a good amount that it is not too much and delivers important information such as reminders and check ins.

Date of experience: July 18, 2021
Canada
1 review
0 helpful votes
Follow Suavek A.
Unfollow Suavek A.
Share Review
Report Review

Great
July 19, 2021

Got what I wanted and fast. Product was well wrapped. Correct order. Good price.

Date of experience: July 18, 2021
Canada
1 review
0 helpful votes
Follow Paula T.
Unfollow Paula T.
Share Review
Report Review

First order and perfect
July 19, 2021

This was our first Clearly order and it was seamless.

Date of experience: July 18, 2021
Canada
1 review
0 helpful votes
Follow Samantha V.
Unfollow Samantha V.
Share Review
Report Review

Happy
July 19, 2021

As always ship fast and satisfied with the products and service

Date of experience: July 18, 2021
Canada
1 review
0 helpful votes
Follow Charlotte D.
Unfollow Charlotte D.
Share Review
Report Review

Excellent service
July 18, 2021

Fast shipping, great prices. Product was exactly as ordered

Date of experience: July 18, 2021
Canada
1 review
0 helpful votes
Follow Adrian K.
Unfollow Adrian K.
Share Review
Report Review

Fine
July 18, 2021

Contact lenses arrived promptly. Good price, accurate prescription, what else can I say?

Date of experience: July 18, 2021
Canada
1 review
0 helpful votes
Follow Ari Z.
Unfollow Ari Z.
Share Review
Report Review

Great company, fast service!
July 18, 2021

Always pleased with Clearly, the employees are easy to talk to and super knowledgeable. The delivery service is fast and simple.

Date of experience: July 18, 2021
Canada
1 review
0 helpful votes
Follow Glen P.
Unfollow Glen P.
Share Review
Report Review

Fast!
July 18, 2021

Fast professional service! I would and will use again for future needs.

Date of experience: July 18, 2021
Canada
1 review
0 helpful votes
Follow Tatjana Q.
Unfollow Tatjana Q.
Share Review
Report Review

Always excellent service
July 18, 2021

Never have any issues and always fast delivery. I personally like doing everything online instead of many appointments to purchase contacts with my optometrist.

Date of experience: July 18, 2021
Canada
1 review
0 helpful votes
Follow Maria E.
Unfollow Maria E.
Share Review
Report Review

Extremely uncomfortable. They burn your eyes the first few minutes (even after rinsing them thoroughly). For sure the worst purchase with contacts.

Date of experience: July 18, 2021
Samuel H. — Clearly Rep
over a year old

What a terrible experience, Maria! We're truly sorry and concerned to hear that you had such a trouble with your new contact lenses! Since not all contact lenses fit all eyes, we always recommend to consult your eye doctor if you wish to try new contact lenses, to make sure that they will be suitable for your eyes. We're concerned to hear that this happened, especially if you had a valid prescription for the specific brand of contact lenses you ordered, and we'd love to provide further support and make things right! A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly

Canada
1 review
0 helpful votes
Follow Sara Y.
Unfollow Sara Y.
Share Review
Report Review

Great as always!
July 18, 2021

Needed another round of lenses and the order was sent extremely fast. And I received some discounts too! A happy customer yet again.

Thank You!

Date of experience: July 18, 2021
Canada
1 review
0 helpful votes
Follow Kerstin Z.
Unfollow Kerstin Z.
Share Review
Report Review

I'm a fan
July 18, 2021

Getting contacts from clearly is super easy. They always arrive quickly and are correct. The candy in the last box was a nice touch!

Is there any way clearly could make the storage containers optional? I have so many it feels like unnecessary plastic build up.

Overall, a fan. Thanks!

Date of experience: July 18, 2021
Canada
1 review
0 helpful votes
Follow Hailey Y.
Unfollow Hailey Y.
Share Review
Report Review

I received my order!
July 18, 2021

Quick and easy ordering online and my contacts came in good time too!

Date of experience: July 18, 2021
Angela C. — Clearly Rep
over a year old

Hi Hailey, thank you for your review and feedback! We truly appreciate it, and we're glad to hear that the entire ordering process was a quick and easy one for you! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly

Canada
1 review
0 helpful votes
Follow Tanya P.
Unfollow Tanya P.
Share Review
Report Review

Awesome
July 18, 2021

Very happy with delivery time, product choice and price!

Date of experience: July 18, 2021