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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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The shipping time was as described and my contacts came just like the pictures. I appreciated the cute little bag of gummy bears and the note cards as well. Will be ordering again.
Love ordering from Clearly - it's simple to navigate the site, the products I'm looking for are always in stock and the delivery timeframe is quick. I'm extremely satisfied with the overall experience from start to finish!
Great service. Super quick delivery. Will order again for sure! Thanks
I purchased the Everclear elite contacts and they are very comfortable to wear for a long day.
When I ordered them they came just a few days later. I'll definitely order these again.
Delivery was really quick and the glasses are perfect! Fits East Asian nose structure perfectly!
Best customer service ever! It was my first time ordering online and I was very satisfied. I received my order fast.
Shipment came the very next day. The alert emails are a good amount that it is not too much and delivers important information such as reminders and check ins.
As always ship fast and satisfied with the products and service
Fast shipping, great prices. Product was exactly as ordered
Always pleased with Clearly, the employees are easy to talk to and super knowledgeable. The delivery service is fast and simple.
Never have any issues and always fast delivery. I personally like doing everything online instead of many appointments to purchase contacts with my optometrist.
Extremely uncomfortable. They burn your eyes the first few minutes (even after rinsing them thoroughly). For sure the worst purchase with contacts.
Needed another round of lenses and the order was sent extremely fast. And I received some discounts too! A happy customer yet again.
Thank You!
Getting contacts from clearly is super easy. They always arrive quickly and are correct. The candy in the last box was a nice touch!
Is there any way clearly could make the storage containers optional? I have so many it feels like unnecessary plastic build up.
Overall, a fan. Thanks!
Quick and easy ordering online and my contacts came in good time too!
Hi Hailey, thank you for your review and feedback! We truly appreciate it, and we're glad to hear that the entire ordering process was a quick and easy one for you! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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What a terrible experience, Maria! We're truly sorry and concerned to hear that you had such a trouble with your new contact lenses! Since not all contact lenses fit all eyes, we always recommend to consult your eye doctor if you wish to try new contact lenses, to make sure that they will be suitable for your eyes. We're concerned to hear that this happened, especially if you had a valid prescription for the specific brand of contact lenses you ordered, and we'd love to provide further support and make things right! A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly