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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Contacts came very quickly after placing my order, they fit very well. No complaints 10/10 would recommend
The past 3 times I have ordered contacts from the site, the delivery was beyond sub par... I am going back to my previous supplier. The very minimal cost difference is so worth the ability to have contact lenses in a week, verses the 3-5 or more that I have experienced with clearly... at first it was great years ago. But I am done
Great prices, pretty fast shipping. Slight delay an last order because they were out of stock.
Whole experience was a breeze! Delivery was earlier than expected! Thank you!
Very unhappy
Trouble with the delivery we had to wait 3 days longer
Miss handled by your agent (was sent to different address
We're terribly sorry to hear this, Jean! We're concerned to hear about what happened and about the service received, and we'd love to get to the bottom of this and make things right for you! A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
I was confused that my order wasn't correct when it came then I wasn't notified about a refund and repurchase on the company's whim. Letting the customer know when something is wrong and especially when you are debiting money out of our account we SHOULD be notified.
Communication is key, and we're terribly sorry to hear that we didn't meet this expectation on your last order, Desiree, especially for something as important as money debit! We'd love the chance to troubleshoot the issue further and investigate on what happened, and a member of our customer care team will be reaching out to you shortly to provide further support and make things right. - Team Clearly
Clearly had transformed my experience as a glasses and contact lens wearer. I don't feel the pressure or insecurity of shopping at the over-priced optical stores. I feel confident with clearly that my purchase will always arrive fast, and if I have issues, I know Clearly will have my back and correct any fault on their part. Thanks Clearly!
Clearly is beyond easy to use and the contacts arrived literally within a day. I love the service and can't imagine getting my contacts any other way.
Ordered the same frames as my prescription glasses but with dark tint for prescription sunglasses! LOVE THEM! They are life changing and so convenient! Highly recommend!
One of the contacts had a hole in it when I opened it.
What a concerning experience, Kenneth! We're truly sorry this happened, and we'd love the chance to investigate and provide further support. A member of our customer care team will be reaching out to you shortly to help and make things right for you. - Team Clearly
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I paid for Canada Post shipping and my contacts did not come via Canada post. Luckily someone let them into my building so my lenses were left at my door, otherwise I would not have received them. Also…the shipping time was brutal compared to being shipped with Canada Post.
We're truly sorry to hear this, Leslie! What a terrible experience! We sometimes upgrade orders to a faster shipping for our customers to receive their order faster, and we're really sorry that it actually affected the shipping itself and your experience! We'd love to make things right, and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
The lenses I received were comfortable and corrected my distance vision however the prescription I submitted was for multifocal lenses. Since I did not really need the lenses for distance, I was unable to wear them. When I contacted Clearly Customer Service, they advised me that they could not provide multifocal gas permeable contact lenses. Since the lenses I ordered were not that expensive, I was OK with the error.
We're truly sorry to hear about this negative experience, Joanne, and that we don't have an option for multifocal gas permeable contact lenses! We'd still love to provide further support and make things right, and a member of our customer care team will be reaching out to you shortly to help! - Team Clearly
Very quick shipping and a quality product. Shipping to my address is difficult at times with a very rural address but my order arrived in a hurry
Very satisfied with the service. I'm definitely going to use it in the future
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for your review and feedback Adam. We apologize for any delays experienced with your order.We know the eyewear we provide is a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see, so we do appreciate your patience and understanding on this. We're looking forward to 'seeing' you again real soon! - Team Clearly