On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
We monitor reviews for authenticity
Second time that I purchase my contacts on Clearly and both times it arrived the next day! Easy and fast!
No problems whatsoever. Quick delivery and product as described. I'm a happy customer.
Quality contact lenses. Quick shipping. Comfortable.
Previously also ordered glasses that were comfy, stylish, and actually good quality.
Always good service…wish Clearly could customize prescriptions online, so some of us don't have to compromise.
Thank you for your review and feedback Rebecca. We truly appreciate it. We're glad to hear that you're enjoying both our products and services, and would really like to help you out with your prescription inquiries. Someone from our team will be reaching out to you directly to further investigate this to see how we can help! - Team Clearly
My contacts came in 3 days and I was quoted 5-7 days! Excellent customer service!
Good, one pair the orange ones are a bit smaller than expected but both pairs are nive
Hi Sofia, thank you for your review and feedback. We're glad to hear that you're enjoying one of the frames received from us, although we're sorry to hear that the other pair is a bit on the smaller side. We want our customers to love the products they receive from us, so we're more than happy to help you out with this! Someone from our team will be reaching out to you directly with assistance. - Team Clearly
No concerns, will use this service again. Excellent service as always
Good! Placed my order, nice easy processing page for oders. Easy to understand options during purchase choices! Fast shipping were here to me in a matter of days, excellent
Been buying contacts here for a couple years. Never had an issue.
Ordered contacts and eye drops. Fastest shipping yet at about 3 days. Arrived about a week before expected.
Ever since they switched up the brand my eyes are constantly irritated and bright red. Will probably have to go and get new contacts from somewhere else. Very disappointed.
Hi Kennedy, thank you for your review and feedback. We're truly sorry to hear of the issues you've experienced with your lenses.We want you to know that our lenses all come from the manufactures that offer them. We'd like to take a closer look at this, and investigate further, so we'll be reaching out to you directly. Thank you for your patience and understanding. - Team Clearly
I got sent the wrong prescription contacts. Which I have an astigmatism so it's pretty important that it's correct. They processed the return quickly and got the correct ones about a week later. Just a headache.
What a negative experience, Tryse! We're terribly sorry about this unacceptable mistake, and we'd love to make amends for what happened with your order. A member of our customer care team will be contacting you shortly to provide further support. - Team Clearly
Nice overall but shipping estimations are a little bit optimistic
We're truly sorry to hear about the small delay of your order, Geoffrey, and that the estimated arrival date didn't meet the expectation! We'd love to make things right for you, and a member of our customer care team will be reaching out shortly to provide support. - Team Clearly
Got my order, it was a little later than originally expected but your notification of the delay was greatly appreciated!
We're truly sorry to hear about the delay with your order, and are happy to read that you appreciate our communication and notifications about its status! We'd love to help further and a member of our customer care team will be reaching out shortly to provide support and make things right. - Team Clearly
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Emylie! Thank you for your review and feedback. We truly appreciate it, and we're so glad to hear that you're enjoying our speedy services! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly