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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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Lenses arrived quickly and everything as ordered. Quality contacts as usual.
I have been using Clearly for some years now. The price quality relationship is unbeatable. People always say wonderful things about my glasses
My experience was top notch!
Was able to get exactly what I needed at a good price, and the shipment came really quickly.
You have my return business.
Great experience with clearly contacts, i have bought from them before and i will again in the future. A+++
User friendly website, easy to navigate and shipping was pretty speedy.
My contacts were delivered within a week! Very happy with the experience.
The contacts I ordered tear very easily and about 30% of them are already torn before I take them out of the package. Will not order this brand again. A 3 month supply will barely last me 2 months
Exactly as described. The items were what I was hoping for.
Contacts weren't on hand and had to be ordered in, slight inconvenience (especially because it happens every time I order contacts here), otherwise everything was good
We're truly sorry to hear about this, Bradley, and we apologize for this late comment! We understand how contact lenses orders can be time sensitive, and we'd love the chance to look into this further and provide further support. A member of our customer care team will be reaching out to you shortly. - Team Clearly
Order process and delivery takes no time at all. Order process is under 2 min. Delivered a few days later.
Fastest shipping ever! Love that I get them across country in 2 days when I need them.
Thank you so much for taking the time to leave us a review, Janice! We're happy to hear that you enjoyed your experience with us, and we appreciate your comment! Please never hesitate to let us know if there is anything more we can do to improve your experience and make it worth 5 stars! - Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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We're so sorry to hear this Amanda. We want you to know that our lenses all come from the manufactures that offer them, and although defects can occur, we assure you that it is very rare. We'd like to further investigate this so we can assist you accordingly, so we'll be reaching out to you directly. Thank you for your patience and understanding! - Team Clearly