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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I ordered my contacts Monday evening and I was surprised when they arrived Wednesday morning. And I didn't even order it express. And the little treat was so cute!
This is the second time I order my lenses from Clearly.My lenses arrived at time and they are exactly as I requested. Thank You
Easy to order, arrived in a couple days, very pleased
Simple to order and fast delivery. Using the Clearly service for the last two years and I'm very pleased with it.
Clearly processed and delivered my order quickly and efficiently. I haven't had any issues ordering from them.
Love the quick service and delivery. Very convenient to order online instead of going to the store. Q
Love getting to press the "Repeat Order" button and in five minutes have a confirmation that my contacts are on their way <3
Easy to order, came quickly, great quality. Will definitely order again!
I love your contact lenses and super fast shipping. And it's a nice touch to send a small gummies bag along with the order! Thanks for everything
Contacts arrived within 2 days from order submission. Amazing service! Would order from Clearly again!
I used to order contacts through an optometrist and it would take forever. Clearly contacts made it simple and easy and the delivery was quick.
The customer service is top notch. These folks know their stuff and are very helpful
I am used to daily wears for close to 10 years and this is the first time out of the package that the contacts are continously not the correct way. I'm constantly putting them in inside out! Its so annoying I'm not new to this the packaging should
Be so they come out the way they go in. Also get dry eyes way more than previous dailies I was wearing
I needed contacts and these workers mere the best available price for good quality. I knew they would be good quality because I had previously worn this brand.
My experience has been very good with one exception. Not this past order but the order before a) took a VERY long time to arrive and b) had a few broken seals on the individual contact packaging and were dried out.
We're truly sorry to hear that you had such a bad experience with your previous order, Paul, and we apologize for this very late comment. The quality of our products is really important to us, and we're concerned to hear that a few boxes of your previous contact lenses were unsealed. We'd love to help, and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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We're terribly sorry to hear this, Louise! The quality of our products, as well as your satisfaction and eye health, are very important to us! Since not all contact lenses fit all eyes, we recommend to consult your eye doctor if you wish to try a new brand and model of contact lenses. We're however concerned to hear about those issues, especially if you've been prescribed to wear those specific contacts, and we'd love to help! A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly