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Clearly

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Clearly Reviews Summary

Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.

service
234
value
235
shipping
239
returns
101
quality
232

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Canada
2 reviews
0 helpful votes
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Good.
July 16, 2021

Order arrived within promised time, in order and I have no complaints. Thank you.

Date of experience: July 16, 2021
Canada
1 review
0 helpful votes
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Fast delivery!
July 16, 2021

I ordered my contacts Monday evening and I was surprised when they arrived Wednesday morning. And I didn't even order it express. And the little treat was so cute!

Date of experience: July 16, 2021
Lebanon
1 review
0 helpful votes
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This is the second time I order my lenses from Clearly.My lenses arrived at time and they are exactly as I requested. Thank You

Date of experience: July 16, 2021
Canada
1 review
0 helpful votes
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Prompt, reliable service
July 16, 2021

Easy to order, arrived in a couple days, very pleased

Date of experience: July 16, 2021
Canada
1 review
0 helpful votes
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Great
July 16, 2021

Always a great experience, from shopping to delivery.

Date of experience: July 16, 2021
Canada
1 review
0 helpful votes
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Everything good
July 16, 2021

Simple to order and fast delivery. Using the Clearly service for the last two years and I'm very pleased with it.

Date of experience: July 16, 2021
Canada
1 review
0 helpful votes
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Good service
July 16, 2021

Clearly processed and delivered my order quickly and efficiently. I haven't had any issues ordering from them.

Date of experience: July 16, 2021
Canada
1 review
0 helpful votes
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5 stars
July 16, 2021

Contacts arrived within two days exactly as ordered. I have been using Clearly for the past 24 months and have no intention of shopping elsewhere.

Date of experience: July 16, 2021
Canada
1 review
0 helpful votes
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Great experience
July 16, 2021

Love the quick service and delivery. Very convenient to order online instead of going to the store. Q

Date of experience: July 16, 2021
Canada
1 review
0 helpful votes
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A nice surprise
July 16, 2021

Loved the gummy bears! The contacts were good too :)

Date of experience: July 16, 2021
Canada
1 review
0 helpful votes
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Fast & Easy
July 16, 2021

Love getting to press the "Repeat Order" button and in five minutes have a confirmation that my contacts are on their way <3

Date of experience: July 16, 2021
Canada
1 review
0 helpful votes
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Great
July 16, 2021

Fast and efficient service. Thank you. I will continue to use your service.

Date of experience: July 16, 2021
Canada
1 review
0 helpful votes
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Great Experience
July 16, 2021

Easy to order, came quickly, great quality. Will definitely order again!

Date of experience: July 16, 2021
Canada
1 review
0 helpful votes
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Always satisfied
July 16, 2021

I love your contact lenses and super fast shipping. And it's a nice touch to send a small gummies bag along with the order! Thanks for everything

Date of experience: July 16, 2021
Canada
1 review
0 helpful votes
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First Contact Order
July 16, 2021

Contacts arrived within 2 days from order submission. Amazing service! Would order from Clearly again!

Date of experience: July 16, 2021
Canada
1 review
0 helpful votes
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Amazing
July 16, 2021

I used to order contacts through an optometrist and it would take forever. Clearly contacts made it simple and easy and the delivery was quick.
The customer service is top notch. These folks know their stuff and are very helpful

Date of experience: July 16, 2021
Canada
1 review
0 helpful votes
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I am used to daily wears for close to 10 years and this is the first time out of the package that the contacts are continously not the correct way. I'm constantly putting them in inside out! Its so annoying I'm not new to this the packaging should
Be so they come out the way they go in. Also get dry eyes way more than previous dailies I was wearing

Clearly attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 16, 2021
Samuel H. — Clearly Rep
over a year old

We're terribly sorry to hear this, Louise! The quality of our products, as well as your satisfaction and eye health, are very important to us! Since not all contact lenses fit all eyes, we recommend to consult your eye doctor if you wish to try a new brand and model of contact lenses. We're however concerned to hear about those issues, especially if you've been prescribed to wear those specific contacts, and we'd love to help! A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly

Canada
1 review
0 helpful votes
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Greatly satisfied
July 16, 2021

I needed contacts and these workers mere the best available price for good quality. I knew they would be good quality because I had previously worn this brand.

Date of experience: July 16, 2021
Canada
1 review
0 helpful votes
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Great to shop with you!
July 16, 2021

I appreciate the customer follow-up and discounts.

Date of experience: July 16, 2021
Canada
1 review
0 helpful votes
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Overall Happy
July 16, 2021

My experience has been very good with one exception. Not this past order but the order before a) took a VERY long time to arrive and b) had a few broken seals on the individual contact packaging and were dried out.

Date of experience: July 16, 2021
Samuel H. — Clearly Rep
over a year old

We're truly sorry to hear that you had such a bad experience with your previous order, Paul, and we apologize for this very late comment. The quality of our products is really important to us, and we're concerned to hear that a few boxes of your previous contact lenses were unsealed. We'd love to help, and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly