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Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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I was running out of eyes so I quick ordered them and poof they were here in my mail box! Thanks clearly
Ordering process was user friendly and order was delivered in a timely manner.
Great selection, and had the ones I been using all the time. Don't stop the fast service. Thank you!
It was my first time using Clearly, and it came sooner than I thought, the packaging was in tact, and most of all, they gave me a pack of Haribo gummy bears. Will definitely order from them again!
Perfect as always. Came in time. Exactly what I wanted.
I reordered my contact lenses. Everything was easy. Only thing I wish is when I select my items it would stay on page to select more. You select one item and it takes you straight in the cart.
I always appreciate that my contact orders are sent and received so quickly!
Quick delivery and easy to pay since I use Paypal. Will continue purchasing my contacts with Clearly
Hi Josh, thanks so much for the review and feedback! We're definitely looking forward to 'seeing' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Speedy delivery and easy to access the site and use. I found it great
Even if my first package was lost, they quickly set up for a new shipment and in two days I got my order delivered.
Awesome!
I contacted support several times because my order was taking too long to ship. The system gave me inaccurate information about the delivery time, and this was frustrating, since I was in need of new lenses.
I was hoping to get the same level of service I had in the past.
What a terrible experience, Andre! We can definitely imagine how frustrating this experience may have been, between the delay and the mis-communication, and we're truly sorry to have let you down! This is not representative of the service we usually provide and we'd love to make things right! A member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
When I put them on, they blurs a while first. How to say my experience, that is like, I don't have confidence to wear them if I need to drive.
What a terrible experience, Erick! We're truly sorry and concerned to hear that you're experiencing such an issue with your new order. We'd love to help, and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
Received my contact lenses quickly. However, there is something off with the lenses, so my vision is not very good. While it has been some time since I have ordered from Clearly, the prescription and lens brand/type that I use has not changed in years. Therefore, I am unsure why these pairs are not working very well.
We're so sorry to hear that something is off with your new contact lenses, Jonathan, and we'd love the opportunity to investigate this issue and help! A member of our customer care team will be reaching out to you shortly to provide further support and make things right. - Team Clearly
Very good, fast and correct. No problems with the ordering experience.
We're thrilled to hear that John! Thanks for your review and feedback, we truly appreciate it! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
Unlike last time, the delivery operator never called to inform of delivery. Went to our lobby to check on my own and found the item in a communal area.
Later that night, received an email confirming delivery was made and dropped off - time (obviously) was not accurate.
I'm satisfied with the contacts, but not the delivery service.
We're truly sorry and concerned to hear about what happened, Mabel! What a terribly experience! We'd love the chance to investigate further with the shipping company to get to the bottom of this and make things right, and a member of our customer care team will be reaching out to you shortly to provide further support. - Team Clearly
Effortless, super quick delivery. Value for money, great choice of eyewear and contact lenses. Overall, happy with the service
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Jamie, thank you for your review and feedback, we truly appreciate it, and we'll be sure to pass this along to the rest of the team for consideration and review! We look forward to 'seeing' you again real soon! - Team Clearly