On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Clearly Reviews Summary
Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
We monitor reviews for authenticity
Great product and service. No negatives.
Great product and service. No negatives. Great product and service. No negatives. Great product and service. No negatives.
I was a little skeptical about ordering something online that you put in your eyes. However, the orders were fast, correct and well worth it.
I love the eye candy. The marketing team is top notch! I will continue to get my lenses with you. I have been telling everyone about it. Thanks and I will SEE you later!
Excellent service, lots of very appropriate and timely communications, delivery meeting expectations.
Every time I have ordered my contacts they get shipped and delivered very fast!
As the title says everything you really want in a product, quick shippinf, good value, great product.
I appreciate always getting my orders promptly... great service and easy to order.
My most recent contact order hadn't arrived when the standard," did you receive your order" email arrived. I let Clearly know I hadn't received my order and promptly was informed it was on its way.
I appreciate that they caught a delay before I did. Thanks.
Very good service, orders are filled and shipped without any delays. Clearly the best!
The website was easy to navigate and my contacts arrived quickly and in perfect condition.
Wine music song & wind on my face. I can see again! Finally, I can go out with full confidence. Can hardly wait to purchase more eyeglasses.
Like the title says, it was a great experience shopping with Clearly. Saved a bunch of money and received my products promptly!
Hi Roger, thanks so much for the review and feedback! We're so glad to have been able to provide you with great products at affordable prices, and we look forward to 'seeing' you again real soon! We're always looking for new ways to expand and improve on what's working and it's always helpful to hear what people want to see more of, so if there's anything we can do to reach that perfect 5-star mark, please feel free to reach out to us! - Team Clearly
I eventually got the contact lenses and all was well. To get to that point, however, was a nightmare. I had picked Canada Post as the shipper because I work during business hours and won't be home to receive the package; Canada Post leaves it either behind my door or in my mailbox. 2 weeks later, I got a notification from Fedex saying my product had arrived in a city 30km away from where I live. I called Clearly to figure out what's happening, and (I kid you not) I was told that my order had been "upgraded" to Fedex and "at no extra charge". But wait, that's not all! I went to the Fedex facility only to find out that the product was actually in a different Fedex location, still very far.
What a horrible and unacceptable experience! We have no words to express how sorry we are about what happened with your last order, and we'd love the chance to make amends for it after all the troubles you've been through! A member of our customer care team will be reaching out to you shortly to provide further support and make things right. - Team Clearly
It was a seamless experience to order my lens pack from Clearly. The same pack of lenses is sold at a higher rate at retail stores. I'm glad I ordered my pack online with them and will definitely continue to do so. If you know your prescription, you would not face any issues. The delivery was pretty fast too. I got my pack within a week in spite of Covid.
I had shipping issues and the customer service handled it fast and made me feel secure with future purchases. Excellent customer service.
I received my order within 3 days of placing the order online, and there was even a special treat inside the package. Thanks for the great customer service!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Dee, thanks so much for your review, and feedback. We're so glad to hear that your order has been successfully received, and we're glad to have been able to help with this! If there's anything further we are able to assist you with, please feel free to reach out to us! We're looking forward to 'seeing' you again real soon! - Team Clearly