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Clearly has a rating of 2.8 stars from 5,182 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Clearly most frequently mention business days, new pair and tracking number. Clearly ranks 8th among Contact Lenses sites.
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The shady lenses work! I don't squint anymore. Still need shades, but not as much.
Quick and efficient service. Delivery arrived earlier than the anticipated date.
Contacts are always on time and my experience with them has been excellent
Superb service and quality! Nothing negative to indicate or preferences for future consideration.
I had a great experience. My purchase was delivered quickly and correctly. Thank you!
It was easy to re-order my contact lenses. The order time was slightly delayed due to a supply issue.
I had ordered the wrong size contact lenses, Alea, at telephone customer service, was extremely helpful. She processed the return, the refund, and ordered the correct size for me. The new lenses arrived within 2 days! She was very polite, professional, and friendly. It's a pleasure to be a valued client and treated so well! Thank you!
Order is always delivered promptly. Quality product. Ease of ordering.
I am satisfied about this contact lenses. They are exactly what I needed, and the package deal is great for me too.
Will definitely order there again.
The eye-candy is a plus. I'm super happy to try the new coloured contact lens and I feel very comfortable with it on first try.
Exactly what I wanted, fit nice and feel comfortable
I am the loyal customer of clearly many years. They provided the excellent service. Thank you!
Answer: Hi Dan - what you're seeing is the pre-authorization hold being taken and released so we can actually take the payment upon shipping out. On a regular credit card this is pretty invisible (a pending payment becomes an actual charge), but because the only way to apply a pre-authorized hold of funds on a credit-debit is to have the processor remove them from the bank balance and hold them between your account and Clearly's, it looks more like a charge, refund, charge. In either case, Clearly only receives the funds the one time once the order ships out!
Answer: Oh no! We're truly sorry to hear about this and apologize for the late reply. If the prescription is correct, one more piece of information you want to verify is the PD (Pupillary Distance), as it is not always showing on the prescription. If it is not, and the PD is showing 63mm (or 31.5/31.5) on our receipt, this means the PD by default may have been entered when placing the order. This measurement is important as it allows us to cut and place the lenses in the frame in order for your eyes to focus right at the middle of the lens, to ensure comfortable and perfect vision. If the PD was incorrect, or if you're experiencing eye strain despite a correct PD, please contact our customer service team at 1-866-414-2326, or via chat or email through our website with your order information. We'd love the chance for them to trouble-shoot the issue and help with any adjustment if necessary. - SH
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Hi Sammy, thank you for your review. We apologize for any delays which were encountered with your order. We know the eyewear we provide is a critical part of our customer's everyday lives, and we understand timeliness is so important when you're relying on our product in order to see, so we appreciate your patience and understanding with us on this. If there is anything further we are able to assist you with, please do not hesitate to reach out! We look forward to 'seeing' you again real soon! - Team Clearly