Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company, City Beauty, has garnered mixed feedback regarding its products and customer service. On the positive side, many customers report effective results from various skincare items, noting improvements in skin texture and appearance. However, significant concerns arise around customer service, particularly regarding communication issues, delayed shipping, and difficulties with returns. Some customers express frustration over billing practices and lack of timely support. Overall, while the product quality is often praised, the company must address its customer service shortcomings to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The sculpting made things worse then when I started! Now I have lines around the corners of my lips when I smile, which I never had before. The crows feet around my eyes are worse then when I started and the lines in my forehead are so much more noticeable. I had used this a week and they wanted me to keep on using it! Waiting on email so I can get my money back.
I ordered a tube of their lip plumper. It is pricey. Has a guarantee, so thought I would try it. When I was placing my order, a popup came up and said instead of ordering one, get two for less than the price of two with no shipping charge. I did. Guess what? Instead of just getting the two that came up, they sent me three and still charged me for shipping on the initial single tube I ordered. I called and complained about their tactics and was told well, basically too bad. If I don't want all of them, I can send them back. So now, instead of spending 35.00 for one, or 50.00 for two with no shipping, I have 89.00 worth of this stuff. 50.00 was more than I wanted to spend but was the better deal. Most other websites send you what they promote. In fact, I cannot think of another website I have ordered from that uses these tactics. Beware of the rip off and they are not really interested in promoting goodwill to their clients. If someone actually gives a darn at this company, I will update you all. Thanks!
Answer: Hi Diane - we can recommend UpLift Firming Serum help target the look of wrinkles & sagging skin in as little as 30 minutes and is packed with naturally-derived extracts to help give skin a lifted, smooth look. We recommend using it twice a day—once in the morning and once at night. Continued use is recommended to maintain and improve results.

