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City Beauty

3.6

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City Beauty Reviews Summary

The company, City Beauty, has garnered mixed feedback regarding its products and customer service. On the positive side, many customers report effective results from various skincare items, noting improvements in skin texture and appearance. However, significant concerns arise around customer service, particularly regarding communication issues, delayed shipping, and difficulties with returns. Some customers express frustration over billing practices and lack of timely support. Overall, while the product quality is often praised, the company must address its customer service shortcomings to enhance overall satisfaction and trust.

This summary is generated by AI, based on text from customer reviews

service
121
value
133
shipping
135
returns
53
quality
131

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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It's been a couple weeks and I've been applying as recommended... Wish it would have a little more plumping affect...

Goes on so nice and truly stays on lips for hours!

Date of experience: January 22, 2019
Australia
1 review
0 helpful votes
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So Far is good
January 22, 2019

I have used it for less than a week and I will be I using it unti 60 days trail to get better results. Good product but expensive.

Date of experience: January 21, 2019
Texas
1 review
0 helpful votes
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Pleasently surprised
January 22, 2019

Its been just shy of three weeks that i have been using City Lips. I must say, i am impressed by the plumper lips i have and also how fast it worked! I also ordered the City Lips color gloss and i love them also! Wendi Zahran, Katy, TX

Date of experience: January 21, 2019
Nevada
1 review
0 helpful votes
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Hopeful
January 22, 2019

Hopeful that this product will improve the appearance of my skinny lips!
Two weeks of using almost twice daily and it does appear to be helping. It is shiny and I do like that a lot. Moisturizing too!

Date of experience: January 21, 2019
Florida
1 review
1 helpful vote
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Very nice
January 22, 2019

This lips gloss works as promised. It is too sticky to be as comfortable as I'd like. It has plumped my lips and I will buy it again. At 66 years old I was impressed that it I could see improvement in the first 24 hours.

Date of experience: January 21, 2019
Maryland
1 review
0 helpful votes
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Delivered as promised.
January 22, 2019

I like the products I bought very much. I love the eye and face cream and the oils for my face. I also love the lip glosses I ordered.

Date of experience: January 21, 2019
Ohio
1 review
0 helpful votes
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Lip Stuff
January 22, 2019

I like that the shipment came quickly. I like the feel of the lip stuff but not sure yet if it makes my lips any fuller

Date of experience: January 21, 2019
Connecticut
1 review
0 helpful votes
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At Long Last
January 22, 2019

After years of suffering from chapped lips/eczema on my lips always peeling dry with no product getting them in good shape... City lips is doing the job... I am thrilled!
I now have soft lips again in my sixties... I didn't think it was possible!

Date of experience: January 21, 2019
California
2 reviews
20 helpful votes
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No plump lips here!
January 21, 2019

Thought I would give this lip plumping magic potion a try. City Beauty offered a 30 days money back policy. Nothing to lose right?! What I didn't expect at check out was nothing short of how deceiving add-on offer.
Here's my personal experience:
1.) ordered two with shipping at $78
2.) before committing to the order, another window popped up and asked if would considered three with free shipping for $88.
3.) However, that's not the case. A few days later, checking my Paypal statement, I actually paid $78 AND $88 for 5 freaking tubes!
4.) I called customer service- a complete waste of time.
5.) Received product, gave it a few days to see results of my new plump lips... sadly, No Results.
6.) Emailed customer service requesting return label- haven't heard back. Will call them and demand refund- if not, Paypal will make sure I get my money back one way or another.

Date of experience: January 20, 2019
Matilda H. City Beauty Rep
over a year old

Hi Allie, we apologize for the inconvenience. Please provide us with your order number so we can take a look into your order and resolve.

Oklahoma
1 review
0 helpful votes
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I'm a customer forever!
January 21, 2019

I was hesitant, a bit skeptical... but after just one swipe I could see improvement in my lips! Now I won't leave home without it. I need colors now!'

Date of experience: January 20, 2019
Michigan
1 review
0 helpful votes
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I've tried everything, and I mean EVERYTHING, for my chapped lips since I was a teenager (and I'm now 62). Nothing has worked until I came across City Lips. My lips are no longer dry and cracked. For the first time they feel soft, supple and smooth. And those little tiny wrinkles around my lips? They're gone. Bonus!

Date of experience: January 20, 2019
Georgia
1 review
0 helpful votes
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Love My Lips
January 21, 2019

Getting older is no fun. My lips fell so much better and starting to look awesome...& hopefully will look so much better with time & use. Can't wait to see & tell others. Just stared using

Date of experience: January 20, 2019
Arizona
1 review
2 helpful votes
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City Lips is OK
January 21, 2019

I have been using it for about a week but haven't really noticed any plumping like they claimed. I will be patient. It does help keep my lips less dry.

Date of experience: January 20, 2019
New Jersey
1 review
0 helpful votes
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New
January 21, 2019

As I turn 58, next week, I decided to try City Lips! I can honestly testify I have noticed a small improvement of wrinkle reduction and much fuller lips. I feel better about myself. I have never looked at aging as anything but a positive, lovely experience while on this earth. And this year, is no exception but I feel so happy to treat myself to better care with this beauty health product. I love the science behind City Lips. I also appreciate the guarantee of quality.

Date of experience: January 20, 2019
Florida
1 review
0 helpful votes
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Works
January 21, 2019

Plumps. Makes my lips supple and smooth. Doesn't irritate. I don't wear lipstick so this provides alternative Very pleased and will order again.

Date of experience: January 20, 2019
California
1 review
0 helpful votes
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Amazing Product!
January 21, 2019

I was absolutely amazed at the results of this lipgloss. I have never had a gloss that actually made my lips look fuller and lasted for hours! Truly amazed!

Date of experience: January 19, 2019
Indiana
1 review
0 helpful votes
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City Lips Experience
January 21, 2019

The product was delivered quickly. I use it a lot. My lips are more fill. It, however, hasn't taken my wrinkles away from around my lips. I have only been using it a couple of weeks.

Date of experience: January 19, 2019
Kentucky
1 review
0 helpful votes
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I'm not sure whether or not there has been a major change but there is a difference. I like the colors and definitely like the clear. Like the moisture.

Date of experience: January 19, 2019
North Carolina
1 review
0 helpful votes
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My lips are dry, this product has been amazing. I have worn it by itself and as a primer. I would like to try more colors!

Date of experience: January 19, 2019
New York
1 review
0 helpful votes
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Need more time to evaluate, I didn't like the approach at checkout, it was a turnoff and I purchased A LOT of product

Date of experience: January 19, 2019