I was placed in room 107 and and found the floor with about a gallon of water on it between the bed and window. I contacted the front desk and was told that they were sold out and there was nothing they could do. I asked for the manager who never responded. We used towels to keep the floor dry by the door but we couldn't use the bed there. I complained the next morning and got the same excuses and again no response from management. By afternoon I found a room that was being cleaned and the evening staff moved us. The new room (109) has a bathroom door with broken hinges so it can't be closed. All that and they did nothing but make excuses for everything. Worst of all, the people staying in room 105 told me they originally were put in room 107 and complained about the flooding and were moved. The next day without any actions taken to fix the problem, they put me in that room. In the end I got nothing for my troubles but "I'm sorry " and no response from management.
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Choice Hotels Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the recent reviews.
Negative Highlights
- Guests report being placed in rooms with standing water and black mold.
- Staff often fail to resolve maintenance issues or provide refunds.
- Loyalty members say points are not refunded even for medical emergencies.
Most commonly discussed topics
The most helpful reviews behind these summaries
I have been a Choice Hotels member since 2016, reaching their platinum status. On October 24 I broke a leg at a football tailgate event and subsequently had surgery and spent 4 days in a nearby hospital. I had a 10/24 reservation at a Comfort Inn/Suites in fort Chiswell/Wytheville VA, and someone in my party called that hotel to inform them I would not be able to make that reservation. The room had been paid for with accumulated points, and for reasons unknown to me, the reservation was not cancelled, and the room was supposedly not re-booked. Choice Hotels has refused to refund me my points. I will not be staying with them anywhere at any time in the future.
Quality inn chesterton, IN terrible experience reserved a room with tub handicap room and there was no tub stopper. Told me they did not have any and did not have any maintenance that evening. Next day they moved me across the hall to a room with a tub stopper. I was worried about the refrigerator and in the daytime they said there was no maintenance and i asked the manager to call me but she was too busy and left the motel and never called me back I was checking the frig and found several spots of black mold. Called choice but the gm never called me back either.
Reviews (215)
We had an awful experience at this location. The manager harassed us from the very beginning. First, I was berated by him for not picking up the phone and calling for service correctly. Then he was trying to make me pay cash for the pet fee instead of using a card, I had booked on Priceline. I didn't want to stay after that, but my husband suggested we go to dinner and it would be fine. We got back after dinner and my autistic son took our dog out before bed the manager asked him for the room number. He didn't know he just remembered which door it was. The manager proceeded to chase him and pounded on our door at 9:45 P.M. My husband was woken up and answered the door to have the manager ask if we had a pet, which he knew and we paid the pet fee. He then insisted my husband show him, my son. It was a very disturbing experience and we left immediately after. We did not stay the night and it has been impossible to get rectification.
Tried to use points for room. Room advertised for72.00 plus tax Sunday night.quality inn gatlinburg Choicehotels website states 10.000points equals 60.00 dollars. When I called choice hotels I had 13.500 points that would equate to more than 80.00 dollars by their website calculation.They told me that I would need 30.000 points.Agin the room was77.00 dollars total.At 30.000 points 60.00 dollars equal10.000 it would cost 180.00 dollars of points.They emailed me as member special buy points.They we're offering me special member opportunity to buy points.phone rep told me to buy 30.000 points would cost 309.00 dollars.Some poor sole would pay 309.00 to buy a 76.00 dollar room. When asked the supervisor where the money difference 309.00 minus76.00 cost of room went it was just business.I have been member of choice hotels for over 8 years because we like comfort inns.On numerous occasions we called the hotel direct before calling choice and was quoted cheaper rates then choice hotels quote.The choice rep told me to just pay cash for the room.I fine their practices to be fraudulent and as you know my conversation with them was taped by them. Ask them to explain their thieving practices.Good luck and get the hell away from choice
Booked at a Clarion thru Priceline. $ 137.00 dump.
Requested nonsmoking. The smoking room Oder to where I was assigned a room was so bad, I had to sleep with a mask to try to fall asleep. Could not change rooms.
No sprinkler system or smoke detector….Is that even legal?
Children running loudly in the halls til 3 in the AM. No security.
Mattress had a major dip in it. Breakfast was. Old food in a paper sack.
Requested financial compensation from the hotel (Clarion), the mother company (Choice) to no avail.
Priceline offered 15% off the next stay at a contracted dump after several phone calls.
CHECK REViEWS!
Never will use this company again.
Dirt bag operation.
On November 7,2022 my husband and I stayed in the Quality Inn in Wickliff, OH. I am 71 years old, and I have never stayed in a worse hotel. The halls and registration area smelled like marijuana. The room was filthy. The bathtub was black, and the carpet and flooring were gritty with dirt. The beds had nothing but a sheet and a thin coverlet on them. I had to sleep in my jacket with a heating pad on my feet to keep warm. There were no buckets for ice. I went to the office to ask for one and was given a thin, plastic waste basket liner. There was no breakfast; however, the hotel smelled so bad we probably wouldn't have eaten there anyway. If I had not had a nonrefundable registration and we had not been so tired, we would have left and found somewhere else to stay. This place is horrible. I am a Choice Hotels member and I felt ripped off. I can usually count on a Choice Hotel to be fairly clean and comfortable, but not this time. You need to take away your Choice Hotels brand from this nasty hotel. It's not the sort of hotel you would want to represent Choice Hotels.
Jesus the reviews are ridiculous!
The hotel condition is not bad it's just that firstly, people have to be living on first floor here. We arrived nobody there but we're given a second floor room. No elevator. Processed smell throughout hotel. About 3:00am were awoken by truck with loud exhaust. Guy was in truck for 30 minutes then left but returned around 4am. Someone living there making a drug run? Remember this is rock hill.
Breakfast was all processed food. Waffle machine CLOGGED but front desk fixed and waffle was gross tasting. Took a prepackaged breakfast sandwich that was expired 2014. See photo. It smelled and tasted like body odor. Beds and rooms not bad but I would never stay here again
The worst experience I have ever had with such a disgusting display of disrespect and unprofessionalism! I called on behalf of my boss to cancel a reservation which says on the website its a 7 day cancelation policy AFTER booking. It says nothing about the policy prior to making the booking. After booking the reservation your supposed to get an email, none was ever received. I called the hotel and kindly asked to cancel due to an emergency and the young lady I started the conversation puts me on hold and when the phone is answered again I am greeted by a paul or peter that claims he is from the corporate office. He explains that there is a 30 cancelation policy and that he cannot do anything to cancel or modify the reservation. The whole time I am speaking with him he is very condescending and wouldn't even hear me out. I asked if they could make an acception this one time due to the emergency and I was definitely kind about asking and at one point thrown by his blatant disrespect in his tone I stuttered a bit which he then proceeded to mock me on the phone. I got so angry and will admit told him off to which he then hung up on me. This hotel is recommended by a university which i hope after they hear about this they don't affiliate themselves with them any longer. This company as a whole has put a bad taste in my mouth and I will definitely not ever be booking with any of their hotels ever. The fact that the person identified himself as a corporate employee and behaved in such a way is absolutely not ok. I don't want to work with or give business to a company that allows their employees to talk to customers like this, especially at a higher level. Speaking with a customer relations person she apologized for my experience and tells me she has filed a complaint with the hotel to which I ask what does that do and she couldn't give me an answer. This only tells me nothing will be done and the company will continue to take advantage of people. Worst company ever!
We recently stayed at this "Choice" hotel for a wedding. This was the most disgraceful example of this hotel grouping. The hallways had peeling paint and large cracks in the concrete. The front desk associate was the "most" unprofessional. The room phone did not work and could not be fixed for 3 days. There were numerous families living in the rooms. The only thing I can say to their benefit was that the beds and the tub were clean. I will never trust another Choice Hotel.
The toilet is filthy around outside, the thermostat for a/c is broken so your guess at temp, burn up first night, carpet dirty, stand in 6 inches of water to shower because drain is slow, shower head has maybe a third of holes still open
I have used Priceline every time I have needed a hotel room out of town or in town for years. I have had some bad experiences with using Priceline, but I have been able to overlook them. I was able to find some good in the experience that helped me try and enjoy myself. Last night was the straw that broke the camel's back however. I have complained before and no one really seemed to care but never, have I ever, had an experience like this and for this reason will not be using Priceline in the future, I will explore other avenues. I ended up in a hotel with. Dirty carpets worn down to the cement underneath them in some spots, in the lobby, a smell of bleach and old gym lockers, one singular couch (I would say a thrift store special). A sign in a broken acrylic frame that read no continental breakfast at this time, but we do offer coffee, not saying that I would have eaten anything there because I would have passed. The place looked like a condemned building that someone was squatting inside of.
This hotel would have been the perfect scene for a Halloween haunt story about a group of people that had been killed and the hotel was abandoned leaving the spirits behind. I did look at the room as I was told no cancellations.
The floor was just as dirty if not dirtier than the one downstairs, burn holes in the blankets, a foot mark on the white sheet, a refurbished mattress on the bed that looked worn. Choice hotel, maybe a choice for drug users, prostitutes, or people without means. I've been at cleaner shelters, this was an atrocity, so I called Priceline and told them I would pay for an upgrade, explained that the hotel had the feel of a place I'd be raped robbed and set on fire and that my son was with me, and I was concerned about his safety after the sun set.
I was denied this and asked to speak with a supervisor who told me the same thing but through in the idea of a coupon for my next hotel visit, seriously like I would go anywhere with the way Priceline was treating me. Then I asked to speak to his supervisor, and he said I am a supervisor, I explained that I was aware and every supervisor had a supervisor. I was finally transferred to someone that he said was above him Patrick I think his name was. He said he would call the hotel, who agreed not to bill Priceline and told me my money would be refunded which I am waiting to see if that happens. But to be so concerned and practically in tears and no one at Priceline apologized or even seemed to care about the fact they were sending ppl to the Steven King Hotel of hell and horrors. Bottom line if the hotel insisted on billing Priceline they would have kept my 104.00 and left me without anyplace to rest after this hurricane we just experienced. I hope that Priceline finds a way of looking into the hotel they are selling to people and that they take this one off of their list. I will be posting this in as many places as I can think to, it's important that Priceline takes some accountability for the actions of their hotel choices as well as their staff who failed to hear my concern. I resided to sleep in my car for the evening but did find other accommodations but not threw Priceline the trust is gone. My new tactic will be to get to my destination check it out and then find out if I can be discounted through the world wide web. As far as Choice hotels go though we are definitely divorced from one another I don't know how Choice fell so far off line and would even allow anyone to have their logo in a hotel as uninhabitable as theirs seem to be growing into.
I'm a choice hotel employee for another motel and use my discounts frequently. Was told by owner that only one room is allowed with discount and he could cancel my room if he wanted to but he would be nice and let us get both rooms tonight. Owner came off hostile at first until he learned I was an employee of choice. Got to the first room desk chair was broke, standing lamp was broke, dresser drawer was broke, 4"×4" burn in the carpet and there were empty beer bottles left in the room. Would not recommend this motel yo anyone even for the employee discount.
I never write reviews but this one is necessary. We stayed at the Comfort Inn in Regina this month. When I received my credit card statement there was an extra $25 charge. I called the hotel to inquire. They said we stole a pillow. We did not. I said there must have been a mix up in housekeeping. She basically said no you stole it, we will take the charge off your card but if your ever staying in Saskatoon again you are not allowed to stay here. I'm mind blown. Count your pillows when you arrive and when you leave because you just might be treated like a thief if you don't. I won't stay at any comfort inn again. The rooms are dingy and disgusting. The only thing this place had going for it was a patio door.
The Quality Inn in Emporia VA. Was terrible. I walked in and ther were towels thrown on thee floor-dead beetles upside down -next to bed--furniture turned upside down in front of the air conditioning unit, and a doornob hanging on a thread from inside the bathroom. Very poorly managed hotel with an arrogant front desk.
Choice hotels needs to up their vetting game when it comes to the hotels they allow in their family. Just stayed at Quality Inn in St Ignace, MI the one on 561 boulevard st to be exact. What a $#*! hole. Mold on the walls, bathroom fan busted, moldy old AC unit, hair in the sheets, rooms and hallways never vacuumed. I mean does the staff even know how to operate a vacuum?
Choice Hotels needs to STEP UP THEIR GAME. Best Choice Hotels could do was give us points. Yeah great I'll be sure to use those points to buy a $#*!ing vacuum when I get to the hotel.
They try and rip off for a room on a par with motel 6 then don't want to give you points upon checkout I was assured that I was going to get my points lie 1 then was told I received gift lie 2 then was told I booked rate for no points lie 3 they have no rate on app you can look it up no problem 9474 for outdated motel ran by thief's is a bit too much Amanda I hope is drug off in handcuffs rude and obnoxious
I checked in on August 22 to Choice Hotels in Dry Ridge and was suppose to stay 4 nights however the room was not up to par. I did speak to customer service and they came in, threw the sheets around, yelled, gave us attitude, slammed the door in our face while we were talking and told us "if you don't like it, leave". I went to check out 20 mins later and they told me I had to pay for the whole night. I did attempt to call corporate or a manager from the hotel to explain the situation so I didn't have to pay and they then told me since I was checked out I had to leave the hotel and could not be on the premises. I have never been treated like this in a hotel ever and I travel frequently. The attitude, customer service, cleanness and service was absolutely awful.
It was a wonderful experience. Everything in the room was brand new. Loved the bathroom. I appreciated the cleanliness of the hotel. The staff was friendly and just downright nice. I would also like to add that the breakfast was wonderful. Tasty and well-organized. We feel lucky to have found this place for our stay in western North Carolina.
On July 26,2022, we checked into room 227 at the Comfort Inn in Valentine NE, when I first entered the building and started the process the lady at the front desk was very friendly and asked what brought us to town for the week, to which I replied "We are here to visit my husbands family, they live in St. Francis.", at that very second her face and attitude changed, with her response being "Oh", I am assuming she wasn't pleased with Native Americans staying there (that is the impression she gave), so for this reason alone I would never stay here again but that didn't end up being the only reason. I was up all night itching, I did get up and look to see if I saw signs of bed bugs but did not, In the morning I had huge welts on my arms and fingers. My husband had one small bump on his arm, we again checked for signs of bed bugs but saw none. Our grandsons were in the other 2 beds and had no problems. I called down to the desk and asked if they could please change our sheets, thinking possibly there was a spider or even a trapped, mosquito. The second night the same thing happened, I was the only one to get bit. The third night it happened again but when I woke up I had even bigger, more red, and more swollen places on me, at this point my husband said that regardless of what was biting me, we could not continue to stay in that room. While I was changing clothes my husband checked the bed again and this time he saw 2 bugs. I did take a picture and a video. We went to the front desk and showed a very nice lady all the welts and the video, there was a lady from housekeeping sitting behind her who also saw this. She was very nice and apologetic and moved us to room 118, this room was smaller and had one less bed but all hotels in the town were full so we didn't have any other options as we would be in town for three more nights. The lady explained that she talked with the manager and the manager would be calling me about the charges for the room we had been in that had bugs as well as the new smaller room. We checked out on August 1,2022, and the receipt still showed all charges with totaled nearly $1000 dollars, again I went to the front desk and was told by a different, very nice young lady that she would take my information and the manager would contact me. When we returned to our room my grandson who was in a different bed, was woke up by one biting and crawling on him. I checked several times after returning home and I actually did not have any charges on my credit card so I decided to leave it alone and not post a bad review or say anything else, however, today is August 14,2022, and the charges are now on my account, I have again tried to speak with the manager and had no luck, so I am posting my review and will see what I can do to get my credit card to dispute the charges. I have a video but can not upload
Choice privileges is horrible. They give you the run around and don't solve any of your issues. They never have a supervisor available and the representatives never solve your issues. This is a horrible company. I'll never spend another dime here and you shouldn't either. The headache isn't worth it. Overpriced for the service they provide!
My husband and I travel a great deal and usually stay in other hotel chain. We were very disappointed with our stay at the Choice Comfort Inn and will never stay again. Lobby looked good when we arrived. Hall ways were dirty, thread bear rugs, rooms looked clean but carpet was very dirty. Breakfast was poor arrived 45 mins before service was to end found very little left including plates forks coffee and hot water. While cleaning staff seemed friendly during our 5 day stay no one provided service. We had to take dirty towels to the front desk to exchange for clean. I guess they though we might steel them. Sheets and mattress pads were too small for the beds, they popped off the seconds after you moved we found ourselves sleeping on a plastic mattress cover that was ripped in many places. Very uncomfortable 5 nights of sleep!
Front desk staff was friendly upon arrival, after
That and with each personal change, not so much.
This is the first consumer review I have ever written but my experience with this hotel was so awful I'm taking the time to write this.
I was given a king suite with blood on the comforter, zero hangers, one bath towel and an overall filthy room. The "breakfast buffet" was non-existent and the coffee was terrible. The front desk receptionist refused to help me get WiFi and I had to beg for a closet hanger for my dress.
The hotel staff appeared completely stoned or then they were just ignorant on how to treat customers and run a hotel.
Do not stay at this hotel. S
