I was placed in room 107 and and found the floor with about a gallon of water on it between the bed and window. I contacted the front desk and was told that they were sold out and there was nothing they could do. I asked for the manager who never responded. We used towels to keep the floor dry by the door but we couldn't use the bed there. I complained the next morning and got the same excuses and again no response from management. By afternoon I found a room that was being cleaned and the evening staff moved us. The new room (109) has a bathroom door with broken hinges so it can't be closed. All that and they did nothing but make excuses for everything. Worst of all, the people staying in room 105 told me they originally were put in room 107 and complained about the flooding and were moved. The next day without any actions taken to fix the problem, they put me in that room. In the end I got nothing for my troubles but "I'm sorry " and no response from management.
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Choice Hotels Reviews Summary
Positive Highlights
- No positive aspects were mentioned in the recent reviews.
Negative Highlights
- Guests report being placed in rooms with standing water and black mold.
- Staff often fail to resolve maintenance issues or provide refunds.
- Loyalty members say points are not refunded even for medical emergencies.
Most commonly discussed topics
The most helpful reviews behind these summaries
I have been a Choice Hotels member since 2016, reaching their platinum status. On October 24 I broke a leg at a football tailgate event and subsequently had surgery and spent 4 days in a nearby hospital. I had a 10/24 reservation at a Comfort Inn/Suites in fort Chiswell/Wytheville VA, and someone in my party called that hotel to inform them I would not be able to make that reservation. The room had been paid for with accumulated points, and for reasons unknown to me, the reservation was not cancelled, and the room was supposedly not re-booked. Choice Hotels has refused to refund me my points. I will not be staying with them anywhere at any time in the future.
Quality inn chesterton, IN terrible experience reserved a room with tub handicap room and there was no tub stopper. Told me they did not have any and did not have any maintenance that evening. Next day they moved me across the hall to a room with a tub stopper. I was worried about the refrigerator and in the daytime they said there was no maintenance and i asked the manager to call me but she was too busy and left the motel and never called me back I was checking the frig and found several spots of black mold. Called choice but the gm never called me back either.
Reviews (215)
Don't waste time staying at Comfort Inn and Suites in Fruita Colorado. SJ, the manger is rude, and doesn't care about customers at all. The customer service doesn't care about handling the complaints, they go out of their way to try to make it difficult to leave a complaint. Don't stay at Choice Hotels. It's a waste of your money and you will not be happy with the service.
Hotel took my money and when i arrived tired at 10pm to a room paid for in advance the hotel told me my room was rented by mistake to someone else and refused to give my money back
I called choice hotels thinking they would fix the problem but got a non english speaking idiot who said refunds are up to the hotel and choice wont do a thing
This hotel chain is super deceptive and doesnt care about customers
USE ANOTHER HOTEL CHAIN
This hotel is old and filthy. I asked to move or refund my reservation and was denied. Next to an adult video store as well as the freeway. The traffic noise is very loud. I was in a renovated room which was filled with old chipped up furniture. The quality of renovation was shockingly poor. Did I mention no A/C in the halls. Staff can be found out front every morning smoking. Breakfast is okay but they must pay their staff poorly as a tip jar was put out. The only pleasant staff member that was presentable worked in the breakfast area. 2 star motel at its best.
The promos don't work on their website. I tried to book a room with the "corporate code" that I got from my job. There was no place to enter any codes when trying to book online. I called HR for my job. They said to enter the code on the website. The website has a Choice Hotels logo and a Choice Privileges logo at the top but no where to enter any codes. So HR said I have to call Choice. So I call them and they look up my account, look up the hotel and 5 minutes later, nope, they don't accept the Choice Corporate Code! I went through all this for nothing! Talk about making it difficult to book.
Disclaimer: this is not a review of the hotel itself. It is only a review of their website and booking process. I have not yet visited the hotel itself.
One of the worst hotel chains I have ever tried. They have the low income housing at their hotels and the guests are super sketchy. I had 3 nights booked at the rodeway capri in New Jersey. I was approached by a "guest" who asked me for money. When I refused he followed me to the lobby and waited for me outside. The hotel refunded me for 2 nights but still charged me for the night i stayed. 2 months later I booked a one night stay at Clarion in Miami. Again felt super unsafe, called customer service and they refused to refund my stay. These hotels are scary to stay at, especially if you are staying with kids, NEVER book a choice hotel. You will regret it just as I have TWICE.
This guy is an amazing person! My family and I had a bad experience just down the road at a Days Inn, Jasper, Indiana. He was everything they were not. So caring, compassionate and helpful!
I'm a professional who travels on business very frequently. I'm a diamond member with choice rewards. My stay in April of this year was in Edinburgh South Texas at the Mainstay hotel. I stayed for five evenings. Where is the state was fine when I went to check out I was told that housekeeping found that I had broken a glass, and many of the dishes were missing.
This is Simply is NOT the case. I did, break a small glass which I am more than happy to replace and to pay for. However, the notion that any dishes were vanished is a lie. I was the only person staying there at the hotel, and I did not take anything out of the room at any point.
Unfortunately, I did not take photos or an inventory of the few dishes that were in the kitchen upon my arrival. I would recommend for anyone and everyone to do so. After trying to reason with the management, they told me that I could not stay at the hotel again until I paid the $35 (for the broken glass). This was totally insulting. If I had been responsible, I would have paid for it all day long…The principal of the matter is ridiculous. I would stay clear of this hotel if I were you.
I looked up the owners information and emailed him directly explaining the case because I was so offended… And I received zero response. I guess they are desperate for money, and so they are okay with ripping their clientele off.
BEWARE
Worst experience at a hotel dirty, insects all over flow, dirty rag on shower and daughter was bit by a spider multiple times on here legs they gave us a new room and the room was just as bad. Never experienced anything like this ever was very disappointed. I also have plenty of pictures as well.
Choice hotels must be bottom of the barrel now. They do not oversee their properties they claim to own and if you have an issue at the hotel they will tell you it is independently owned and don't get involved with helping to settle an issue. Just another corporation with poor customer service sucking on the teet of unsuspecting customers. Be warned
I have never been able to make a reservation using points & cash. Charges my card, but states that the actual reservation failed. I'm a Diamond member. Then I call the elite phone number and they tell me to wait 7 to days for a refund on the cash part paid via credit card. I think it's a total bull$#*! ripoff to hold my money. You idiot customer service agents can't even fix it just by completing the reservation and charging just the points needed. At this time I'm going to dump your asses. Sick of the bull$#*!.
My husband and I stayed at the Quality Inn on Wolf River Blvd in Germantown TN two nights ago. That hotel used to be just ok for one night but now it's awful. Our room was filthy. It was so obvious that the only thing the so-called cleaning people did was change out the sheets (I hope) and leave clean towels. The room had a bad smell right off, kind of a urine smell, but hard to be sure. The floors were dirty, there was dirt and debris in the corners and along the baseboard. The vinyl floor was actually sticky in some areas. Yuck. There was hair in the sink, the knob was broken off in the refrigerator, no coffee supplies but only a dusty one-cup coffee maker. There were no cups of any kind. My husband had to go downstairs and ask for some. There's no way I would've used the shower. We will NEVER stay there again. The only reason we did was because we get a really good corporate rate for all Choice Hotels through our insurance company. NEVER AGAIN
My mom is currently staying at this hotel and they are telling her they will not extend her stay any longer. They have almost kicked all the animal owners out. They are not a pet friendly hotel. When people were grilling out in the area specifically for pets. Hotel management did nothing about it. Likev I said almost all the pet owners have already been kicked out. The only reason she is staying there is because we are currently looking for housing. Management has already been told this.
I am a Diamond member of Choice Hotels (which means I stay over 40 nights per year in a Choice hotel). Today I called Choice Hotels support to get credited for 8,000 points I recently received during a promotion that were not credited to my account. I hit the button for an automated callback this morning and they never called me back. You have to wait on hold to speak to a representative. If you select the option for them to call you back, they will not do so. This is where the deceit started, but not where it ended. After 90 minutes on hold I finally reached a representative who told me they points had been credited to my account and that's why I have a balance of 20,000 Choice Reward points. I have a balance of 20,000 points because I RECENTLY PURCHASED 20,000 points WITH MY MONEY. Choice is saying the 8,000 points have been credited to my account, that my folio reflects that (it does not -- I asked if I could share a copy of my folio with them and they said I could not), and they said the 20,000 points that I PURCHASED are evidence I received my 8,000 free promotional points (which, by the way, required a two-night stay, which I completed). When I asked for the representative's name so I could file a complaint they hung up on me. After I finish typing this sentence I'm done with Choice Hotels. They'll never see another cent from me again. If they hang up on their Diamond members (the highest possible rewards level that can be earned with this brand) I can't even imagine how they would treat everyone else.
Great medium priced clean hotel good bed towels and all linens great tv package excellent location east access to food outlets and easy off on ramps to interstate
Made 2 night reservation at Quality Suites Addison-Dallas, 4555 Beltline Rd via CHOICE HOTELS website. WORST HOTEL STAY OF MY ENTIRE LIFE.
Choice Hotels listed room availability at $172.75/night with "free hot breakfast". Arrived late evening April 8th 2022. Was told room will cost $177 1st night, $181 2nd night. No explanation.
Sign on front desk read "no food served per city ordinance". I inquired. Was told no free breakfast. I made the reservation only 2 weeks prior. Learned other nearby hotels were indeed serving hot breakfast that weekend.
Went to our room. FILTHY. Unmade. Slept-in. Not even the correct number of beds. I complained. Given another room, #324. Smelled of some odor. Window so filthy could not see out of lower panes. Smeared greasy residue on headboard. Cracked/chipped sink. Shower spraying backwards and onto floor. Wife almost fell exiting shower.
I tried to locate another place to stay. Was very late, about midnight. Nearby hotels booked solid. We were stuck at Quality Suites.
Following day, requested clean bath towels at front desk. Was given unfolded towels from a hamper. Were they clean? Who knows? Took towels to room. One towel RIPPED UP. Huge hole in middle. Belonged in the trash.
On way back to room saw several large cockroaches running in/out elevator shaft and across floor. Hallways wreaked of some foul food odor.
We checked-out 6:00am Sunday, April 10th 2022. I requested a receipt. I WAS REFUSED A RECEIPT after they charged my credit. I was told "you may receive a receipt later today via email".
I complained CHOICE HOTELS. CHOICE HOTELS does NOT CARE at all. After more than a half dozen calls, about 10 hours later, I finally spoke to a rep who was willing to send a copy of room receipt by email. On receipt it stated we CHECKED-OUT AFTER 1:00PM. FILTHY OUTRIGHT LIE!
I have filed complaints with Texas Board of Health and Texas Attorney General's Office.
If you cherish your safety, health and your family well-being AVOID QUALITY SUITES ADDISON-TEXAS and AVOID CHOICE HOTELS.
CHOICE HOTELS are individually owned/operated. CHOICE HOTELS accepts NO RESPONSIBILITY FOR YOUR STAY.
Made a reservation at a hotel the room was nasty. I contacted choice their solution was to give me 8,000 points and they would contact the hotel itself.
They are allowing people to run hotels and represent Choice Hotels that are not clean and they are false advertising. I am about ready to go to the media with this situations. I am at work tonight try to do a reservation accidentally hit the button cuz a yes was coming in once I got through I realized that I had accidentally booked it for today instead of June call Choice they were pretty much oh well you just lost your points we cannot change the dates on it you can't have that room being that you're at work and can't go tonight.
Horrible Scary Night… Someone Enter my room with a keep to my door as I was getting in the Shower… So I called the front desk just to here them say they would keep a eye out on things I was up all night I couldn't sleep. The only reason I didn't check out was because I'm not from there and it was where else to stay all the hotels was booked up… Beside that they had nasty insects…I'm highly disappointed I was not safe!
So I worked there n I had kind of emergency that my daughter called me n needed a ride so she didn't have walk at night alone over 10 miles remind u she 17 year old girl and I had found my own coverage and asked the third shift girl to come in like 2 hours early at 9:00 so I could go get my daughter and it was always said that if you find your own coverage it's allowed but then the boss told her she was not allowed to come in but would not give a reason and she played it off like that search your girl didn't want to come in but she was okay with it and so of course my daughter is not going to walk alone so I left maybe I shouldn't have did it that way but she gave me no choice and furthermore after the fact she let a customer call me told me if I didn't give her the password she was keeping my check also she said it was allowed back on the property I have no idea why she wouldn't let me pick up my paycheck and I'm still waiting for my paycheck that she said she mailed out on Wednesday but I'm thinking she's lying also she has a girl that stays there on department of social services that cleans and makes beds and vacuums and does work there but she should not be doing and she let a customer jump over the counter to get the phone I don't think she's a very good boss I'm professional she gave my phone number to a customer to call me she always puts everybody's business throughout the whole hotel I think because I cannot get a hold of the owners to talk about this maybe this review will get to him and maybe something will be getting done with her I don't think she's very boss general manager material she purposely told that girl no she had no reason not to my daughter had called me that is important to me she should not have to walk home alone so I quit and walked out I didn't want to quit cuz I really really liked my job but she always does this to me the kicker of it is is then third shift in first shift there were a lot of switch no problem in other incidents people had covered for other people she never said a word but when it came to me it was always a no and her name is Brandy Smith Briggs and I really hope the owner does read this and does something about it because so the next person doesn't have to go through but she did to me
Ruben at the front desk was extremely helpful and made it quite a smooth ride to get myself took care of. Will definitely be returning again! Thanks ruben!
I will never use a choice hotel ever again. I am owed a refund and have been waiting 6 months and still haven't received it. I call customer service everyday and they keep telling me I have to wait. What bank takes over 6 months to process a check?! I have been a platinum member with them and religiously booked with them for years. Never ever again.
