CheapFareGuruReviews 248

Booked a ticket to Copenhagen and due to Covid-19 Denmark's borders closed and then the flight was canceled. Despite of the clearly stated policy Gurufare is charging me a $150 Cancellation fee for a flight that was canceled by the airline (so had to cancel my trip regardless of what I wanted). On top of that I've been trying to get my money back for a month and have spoken to THREE different agents before the refund process even started. It took a week before anyone even answered my email and all the phone numbers they leave in their emails do not work. And if you call the support line you'll hold for 10 minutes and the line just hangs up on you without the ability to leave a call back number. If I don't receive my money back after being charged for the cancellation fee I WILL be filing a small claims suite. 100% do not use this company.

I had a terrible experience with this service. Booked a flight through them and they greenlit my card, so I believed all to be well and I went ahead and requested my time off of work. Several days later I get an email telling me my transaction was declined due to insufficient funds, which I know was not the case, as I always monitor my balance.
I rebooked, but in my haste I selected the wrong date for my return and called their customer service line to fix my error, which is where the fun really begins. I would like to preface this by saying that I myself work in customer service and because of this I am always extra polite to other service workers, so was in no way rude to these people to provoke them.
So anyway I was on hold for over half an hour, which was fine, and a representative picks up. We exchange greetings, so he definitely knows that I am on the line and can hear me. Then I said that I was looking for help either cancelling or rescheduling my flight and he gave me this long exasperated sigh before simply hanging up on me. I could not believe it. Not knowing what else to do I called again and spent another 30 minutes on hold. The next person that picked up did help me, but was rude, telling me that he didn't know why I had messed up like that. I really couldn't handle any more of that treatment, so I simply cancelled my reservation entirely and booked through the proper airline, even though it ended up being about fifteen dollars more. Absolutely worth it to not give Guru my money after being treated like that!

I have used this company many times to purchase flights and I have recommended it to multiple people. However, I am extremely disappointed on how this particular event was handled. I purchase a flight from Madrid to Seattle on January 10th. I was checking in with the airline 24 hrs to my flight and, to my surprise, I was told that my ticket was canceled by this company. That evening, my husband called this company and waited to be helped for up to 45 minutes. When he finally spoke with a representative, he was told that we would get a call back in 1 hr. We waited and there was no call back. My husband called back to be told that this was been looked into. He had to call a 3rd time to receive some information. Finally, at 1130pm Madrid time, 13 hrs before my flight, I received an email saying that I had my ticket ready. There was no explanation and no apology for the trouble this caused my husband who had to take time off from work and it completely ruined my last evening with my family.
I wrote the company requesting an explanation and they said it was a computer issue.
I am extremely disappointed on how this was handled, needless to say, afraid to purchase from this company again.

This travel agent mis-sells flights on a daily basis. When purchasing a ticket with Air Transat, the booking clearly stated baggage included as well as on the confirmation of purchase. I then got a secondary 'revised' e-ticket which said luggage isn't included. Fair enough is that the case from the onset but don't mi-sell flights on the pretence that luggage is part of the price you are paying! Absolutely shocking customer service, had to wait 57 minutes to speak to someone about this and when I did they hung up on me. I then had to queue for a further 45 minutes to connect with another colleague.

Will never use again and would advise against all other flyers ever using them.

I am so angry! They are crooks! I bought 3 tickets from them. They make you do a review of their service before you even have your tickets. After purchasing my tickets I had a bad feeling about them. I called and called and got out on hold 5 different times before hanging up cause I was so angry. I emailed them several times before finally getting a call back. Before I got the call back I blocked my credit card so they could not put anymore money in it. When they finally called me back the guy was ride and made me feel like I was doing something wrong. Your talking to someone from a different country. They promised me a refund, I still don't have it back and it's been 7 days and they said I'd have it back in 5 days. I am emailing someone back and forth now and they keep saying they gave me my money back which they have not done. Now I'm reporting them to the fraud department at my bank so I can try and get my money back. Do NOT use these people! Their tickets are cheaper for a reason... you don't get them! Save yourself major stress, pay more brought a reputable company.

They are the worst. Was on hold 45 min each call, they know nothing about booking, their agents don't know a thing and they charge my credit without my consent since they had info from the day before due to charges that were done day before that needed to be canceled. Their customer service is bad and their manager stand by them doing wrong. I still can't understand how someone can charge your credit card when 3 times you refused to give them the Security code number yet they did cause they had the info from the night before. I will never ever use them again and advise anyone to avoid them. The Worst of the worst