Cheap CaribbeanReviews 219

Literally the WORST customer service I've ever experienced and I work in customer service myself. None of them know what's going on, AT ALL. I booked a trip a VERY long time ago and they promised me a refund on some of my reservation, NOTHING. I've called too many times to count over the past 2 months. I spoke to someone December 1st who tells me my last call was not recorded in her system and that they're sending a check out that day and it'll be in the mail within 20 days. It's now over a month later and NOTHING. I called today and spoke to a man named Marcus who HUNG UP the phone on me? Great customer service thanks! I'm now on hold again with someone who said the check was never sent out to begin with. Actually such a joke for an agency and I'm waiting on several hundreds of dollars back from them. Which truthfully I don't think I'll ever see. It's actually so frustrating having to go back and forth with them over hours of phone calls just to not even see a penny of mine and feel like they think it's all a joke. I booked with them a few times in the past but after this experience, never again.

Horrible experience. Rep incorrectly processed my travel credit causing me to miss trips that were fairly priced. Once credits were fixed I ended up owing more out of pocket for same location and LESS ADULTS traveling. Make it make sense. The staff are limited in basic critical thinking skills and seem to follow scripts. The Support team never return calls. No one tried to compensate me for the hours spent on the phone or the errors made to my acct. I will never use them again. They deserve a ZERO. Every time I call I hang up with a migraine and high BP. I currently have acted it I don't even want to use bcus of their BS!

Booked an all inclusive trip to Riviera Maya 7 months ago and went on the trip last week. - paid for a Junior Allure Ocean View Suite - did not get one. Called CheapCaribbean customer service, said there wasn't anything they could do and I'd have to go to the front desk of the hotel. Did so - only to be told they were full and we couldn't have another room. Maintenance work going on outside our room, in the hotel from morning to evening -continuous noise. Hounded ENDLESSLY by Amstar which was not disclosed by CheapCaribbean - at the shuttle at the airport upon arrival for 45 minutes while the shuttle driver stood there, upon check-in at the hotel again another 45 minutes, then called our room every 2 hours EVERY DAY - every morning and afternoon to try and get us to schedule an appointment with them! Supposed to receive a free bottle of champagne, rum or tequila for our room...never received even after asking the concierge twice. Called CheapCarribean and they said there was nothing they could do, check with the concierge! Paid for private shuttle to and from the airport - crammed into a 15 passenger van...took pictures of everything and filed a complaint with the Better Business Bureau including pictures. This was a horrible trip and I wouldn't recommend them to anyone - their customer service is deplorable and you don't get what you pay for. If I could rate zero stars - I would.

I usually don't go out of my way to write a negative review, but I fill this is warranted. Do not buy Travel Protection Plus through Cheap Carribean, it is not worth it! I was on the phone for 2 hours to cancel 1 person of 15 people for a refund (travel credit). In order to "refund you" they have to rebook everyone involved in your reservation. If the price has gone up for your vacation, you could pay more to cancel! I was told that if we cancel the one person, our trip will increase $400 overall but he couldn't give me a "refund" amount until we canceled and rebooked. We would have to roll the dice to see if the refund was going to warrant the extra price. So needless to say, we paid an extra $80pp (X15) for this protection and that we are taking a risk to use. BIG SCAM! Buyer beware, the information they give you for this protection does not explain any of this!

We stayed at Oleo Cancun Playa for a week. Staff is lovely. Food is wonderful (Mediterranean and Asian restaurants are amazing). Resort is beautiful, rooms are huge, pools are clean (need to get to pool before 8 am to get one of the very limited lounges). Beach is clean. DO NOT take the Isla Mujeres/Snorkel Tour offered at the Hotel. Our catamaran slowly motored to island. Stopped in rough water off the island to snorkel for less than 10 minutes, being led like children in lines around other snorkelers, surrounded by their big boats. Buffet lunch was cafeteria food, drinks watered down, with 'waiters' putting tip cups on the table. The "private beach" had limited lounges that were all torn up, canopy was torn, construction tape and construction trucks working. Beach was very crowded with boats too close. The shop owners were everywhere trying to get your attention, it was like being attacked by bees. And after that we were taken to ANOTHER shopping area. It was exhausting. Slow motoring back to Cancun. $250 per couple. Save your money!

I reserved the reservation for 9. 17. 2022 in Punta Cana (#3p4000CK) and it was not as described. All the pools were dirty with green water, hotel plumbing was broken and there was water everywhere in the room and the hotel refused to fix it. Trees broken lying on the street so walking was not possible. I paid $1871. 51 and it's completely not acceptable. Only 1 restaurant was opened when they told me 15. Hotel did not honor "$100/ day store credit" and demanded out of pocked payment for literally everything.

Upon original booking, one personal Item suppose to be include in the flight, however it was not included and I was charged $100. I would onlse like to get it refunded

I filed a complain with Cheap Caribbean and they denied my request and telling "i'm sorry we have exhausted our options and can't issue refund". Sara Mahali was the last agent who assisted me. At the end she hunged up the phone.

I'm requesting full refund of $1871. 51 for service that were not provided + $100 refund for personal item charge that suppose to be included

Just booked a trip through cheap Caribbean too Playa Del Carmen Mexico at the grand Hyatt on their site it shows only All inclusive when we Checked into the Hotel we were told we were not booked all inclusive, cheap Caribbean's Internet site showed this hotel as only all inclusive when I called to figure out what was going on we were told that we could not change our reservation and going through their process of a complaint we were basically told that we booked it as a European plan which I had never heard of and did not book it that way I will never use cheap Caribbean again. My reservation was from October 17 through the 27th my reservation number was our R3YE00CJ

Upon a reservation being canceled within 24 hours the company would not refund, credit or honor a trip. They charged in full and provided no assistance, honor or guarantee for their services.

Sorry for the late review. Unfortunately, I had 2 unexpected deaths and did not have the opportunity to do a review earlier. Luxury grand Bahia was the worst hotel ever. Safety and security should always be a primary concern for all travelers. However, during my stay at the Luxury hotel, I felt very unsafe.

My stay at this hotel was from 8/11-8/28. On 8/13 my first bad experience occurred when the door did not open, I called the front desk and security personally came and checked the door and assured me everything was okay.

On 8/14 while I was naked and laying in my bed, 2 girls walked into my room. This was a very traumatic experience that only increased my fears and anxiety about being alone. I called the front disk along with the manager and I was reassured that it would not happen again and they moved my room. However, I was very confused about how two women were able to enter my room! When you check in, you are supposed to be escorted to your room by a bellboy. After the room changed, my stay became even worse.

My key malfunctioned on numerous occasions which was a major inconvenience. About 4 more times after the malfunctioning, I was offered another room but at that point, I was over it and I declined. I just wanted a room with the property security system in place. The hotel does have phones in the hallways so u can contact the front desk for emergencies, but good luck waiting for someone to pick it up because you will be waiting until your check-out date. Due to the malfunction of the phones, I had to physically walk to the front desk numerous times to get a new key which is about 10 mins walk. Can you imagine going to dinner to have a few drinks, go to a show, go back to your room and then leave your room to walk an additional 10 mins to go to the lobby! I did have the pleasure of meeting with the manager, Mr. Bowen, 2 times and he reassured me that it won't happen again, which was not the case and the issue was never resolved. As a complimentary gift for my troubles, I was offered 1 spa service in exchange for signing a non-disclosure agreement! This was my first solo trip and because of Luxury Grand Bahia, I would never do that again. I'm writing this review to warn other single ladies who are traveling alone to take care when staying at this hotel. I also have an email from the Manager discussing my experience.

I asked cheap Caribbean to change my hotel to another hotel within the same price range or I would pay the difference during this stressful ordeal and was denied my request.

Liars and thieves. I booked a trip in April 2022. Cheap Carib eat booked the trip with incorrect travel., via Spirit airlines, starting at an incorrect location. I rebooked through Southwestern and paid over $2500. I did this because Cheap Caribbean promised I would have the credit available which was good for a year. In September I called to use the credit. Cheap Caribbean advised me I needed to contact Spirit airlines for the refund. Spirit Air informed me they had credited Cheap Caribbean on their MasterCard account. Cheap Caribbean then informed me the credit was only good for 60 days. They infuriated me with the lies and utter disregard. Horrible.

Customer service is the worst. I planned a trip with my family and it was so far the worst vacation ever! I spent almost $8,000 on a 4 day vacation and everything from start to finish was a disaster. I called and emailed cheapcaribbean MULTIPLE times. They took my case and took MONTHS (to review it) for me to get an email that they did NOTHING and I will not be getting anything back. I could write a book about this experience - but long story short- DONT USE THEM! Would NEVER recommend. And cheap caribbean- please dont reply to this with you BS that I should email you because i did 100 times and you dont bother getting back to me.

Me and my husband had booked our first wedding anniversary through Cheap Caribbean and unfortunately at the time Hurricane Fiona went through Punta Cana - which is where we were supposed to go. So I had called them numerous times not asking for my money back, but just to let us reschedule for another day when it's safer. Again we couldn't go due to a natural disaster.
They credited us portion of the money (not to our bank account, it's still with them and we have a year to use it) and are penalizing us with $450, which is ridiculous.
Never ever will I book through this website.
Terrible customer service, all I hear is lies and when I ask to speak to a supervisor, supervisor doesn't exist. What kind of a business are they running with no supervisor.

I was so disappointed in Cheap Caribbean. We had gone through them several years ago, and we're quite satisfied. Not this time!

Some of the photos of the hotel on their website were definitely not taken there! They showed the pool with umbrellas, which we're not available. As someone who has a allergy to the sun, this prevented me from spending time at the pool. The first day we got here we were unable to get dinner, as you had to reserve before we got there.

No beach access for the next two years. Cheap Caribbean failed to let us know about that. We saw it in a review a couple of weeks before our trip, and reached out to Cheap Caribbean to see if we could change hotels, even upgrade if needed. THEY NEVER RESPONDED!
So disappointed. Use any travel site other than Cheap Caribbean, it would have to be better than this!

Purchased a vacation package to Mexico all inclusive and got double charged as CheapCaribbean website experienced technical issues. I ended up with two reservations resulting in duplicate booking. It was nightmare to fight for a refund which is still in 'process' every time I call (for the last 3-4 weeks) and spend more than 2 hours on the phone weekly with Customer Service Team. The customer service is ridiculous and nobody knows what's going on. Every time I call I am being promised to receive a refund but nothing is done. Be aware it's a scam! They try to make it difficult for you so you give up and forget about your money.

I located a flight for my other half due to travel plans changing. I knew this was a possibility and that's why I spent 130 dollars to have the travel flexibility via American Airlines. I looked up different options for her flight change on THEIR WEBSITE as if I were booking the trip again and saw the flight she needed was available. So I call customer service and they telling me a BOLD FACE LIE saying that no such flight exists. So we call back TWO more times and each time the flights are different of which ones to switch to. Finally the last call the flight we were looking for magically pops up in their system and instead of switching for the NO FEE they charge us 200 plus the 79 dollar difference of the flight. American Airlines does not back their own travel flexibility plans when it comes to SCAM Websites like these. THE PICTURES REPRESENTS THE FLIGHT THEY KEPT SAYING WAS UNAVAILABLE, THEM BECAME MAGICALLY AVAILABLE AT A 279 Dollar fee

This company is horrible and spirit is also I booked thru this company and I went to go to my the airport to check my bags to find out I couldn't board my plane due to the gates being closed and cheap caribean keeps giving me the run around I just want a refund of my trip! And they did hang up on me multiple times

I just want to leave here a positive experience that I had with CheapCaribbean. I had a devastating circumstance come up in my life and I needed to cancel a vacation that I had already paid for in full. My money was returned to me within 5 days. The rep was very empathetic. I had a wonderful experience with this cancellation; and I thought I would share, based on all the negative experiences I have seen posted about this company.

I thank you CheapCaribbean!

I booked a vacation for my 30th in and had to cancel due to unfortunate events. I received my credits with each sections stating how much in airline and travel and I had until 2023 to use them. Planning a family vacation became a hassle when trying to use these credits. Apparently only around $200 is available. The original trip was over $1,000. After speaking multiple times to reps who obviously don't know what's going on and are outsourced, Also very unprofessional due to the fact I heard dogs and children in the background while they were "trying to find a manager". I requested that a manager call me as soon as possible and since they state that all of these recordings are recorded. I told him I wanted him to tell his manager to listen to the whole recording then to call me. Since then I have yet to hear from them. They're avoiding calls. I contacted American Airlines and they looked up my information and gave my my ticket number and everything, and also stated that the travel agency never canceled and American Airlines marked me down as a "no-show". Now that I have all the info. Emails. And confirmation numbers as well and cancellation numbers and statements from all parties. I will be pursuing legal actions. Also through the same company my cousin had to cancel as well, and 30 days!?! To refund a $3800 trip for 4? That is ridiculous and absolutely absurd. 7-10 days maximum.

My wife and I are still on our vacation with Cheapcaribbean.com. Wow are these people horrible. We booked and paid in full our vacation over 2 months ago. We booked an all inclusive on their site. We are not web designers, but we are not illiterate and know what we booked. When we got to our destination, the hotel had no record of our reservation. My wife had to prove to the hotel we were suppose to be there. After they finally found our reservation, we found that it was not "all inclusive". When we called cheapcaribbean.com customer service, they stated there is no way they sold us all inclusive. When I asked how much it would be to add, they said they could not because we were already at the hotel. When I asked them what they could do. I am not stretching this at all. They said they could get us a flight back home without additional funds. Mind you, we already paid for a round trip ticket so all they were offering was to call the airline and change the flight date. They would also not refund our money for the hotel. These jerks did not even offer a worthless coupon. When I asked to talk to the customer service manager, I was told it would do no good and that the manager would tell me the same thing. The only way I would buy from this company again is if I purchased a vacation for a felon that just killed my family. I hope as many people read this as possible and stay away if you want a nice and honest company to help you with a vacation for your family. I have screen shots of our reservations, so trust me; this is a situation where the company messed up and was unwilling to even try to make it right. You better believe this info is going to hit my personal and business LinkedIn and Facebook accounts. No one should have to go through such an ordeal. By the way. We had to spend an extra 2100 US for the all inclusive dining.

At 9pm on Friday July 29th my son was FORCIBLY REMOVED from his room at Breathless Punta Cana by security personnel. They asked him to leave the property immediately due to a supposed FRAUDULENT RESERVATION. My family reserved and PAID for 4 rooms in this resort, (the 7th time we have been at Breathless), months before our trip.

The night manager, Fabio, insisted that they had received an email from our travel agent, CheapCaribbean (also owned by AMR/Apple Leisure) that the reservation was fraudulent for 2 of our 4 rooms. We promptly showed them copies of reservations and payment receipts for all 4 rooms that were made months ahead of time. The night manager would not give us a copy of this supposed email from CheapCaribbean, claiming it was proprietary company information. So, we had to take his word for it. The fact that we showed him all the documentation didn't seem to matter. Either repay the entire amount of the rooms or leave the property immediately at 10pm in a foreign country with nowhere to go. We were extorted into paying the full amount or leave the property in the middle of the night.

CheapCaribbean was closed and we were not able to contact anyone from the agency. We begged Fabio to at least wait until morning so we could get this sorted out. NO, pay the entire amount or leave the property right now. With no other choice, we paid.

The next morning, we met with the resort sub-director, Rafael Almonte, who basically reiterated what the night manager had stated. Again, any request for proof or documentation was denied and we had to take his word for it. We asked to see the hotel manager, Javier Rufino, but were told he was out of town.

When we got back in the US, we called CheapCaribbean and they claimed they had no knowledge of any email sent for a fraudulent reservation.