Cheap CaribbeanReviews 219

I purchased the cheapCaribbean.com travel insurance plus. When I tried to use the insurance all I got from their operators was lies and misinformation. They tried to lie what was in the contract and then changed their stories when I read the contract to them. This happened over and over. They wanted me to pay to change my reservation even though that's what the insurance is for. 9400 dollar vacation plus 672 for the insurance and they wanted me to pay to change even though the contract states changes are allowed with the insurance. I feel robbed and they done have a real claims site. You can only call their *******322 number that is a call center in Mexico. No hello what's so ever. I've emailed them and sent them a comment through their website and I've heard nothing. Total farce and a breach of contract.

I'm calling them con artists because the representatives just tell you what you want to hear before you purchase…whether it's the truth or not. I purchased travel protection from them that permits you to cancel for any reason. When one of my party could not go, I tried to recover the cost of her trip and they told me I could not because nobody canceled her spot on the trip. This was not true as I was the one who canceled for her and once I sent them proof that I canceled prior to the trip, they changed their story and then asked for a doctors note. I explained that I purchased the travel protection with can cancelations for any reason. They still would not honor my travel protection. Regardless of this, their representatives are not truthful when selling you a vacation package. I had to upgrade my resort at the last minute because I came to find that many things that the representative that helped me book the trip, lied s out many things.

We purchased a package 6 months ago, with insurance. One of the six travelers can not make it due to circumstances out of their control and when we called to cancel just that person it's been a very bad experience. Multiple agents, multiple hang ups and were told only half of the money would be refunded. Fine, if that's all we get let's move forward. The bill actually went UP 1000! What is going on at this place? So far this has been a very bad experience with no way of rectifying the repeated failures of process and customer service. Multiple requests for supervisor help were ignored or we were hung up on. The abandonment rate with agents must be very high.

In April 2023, I booked a week all inclusive vacation in Cancun for May travel. I didn't read any reviews at that time until a friend told me of all the bad reviews. I was skeptical but since I have already booked the trip, I couldn't cancel. A week before my travel, I confirmed my air tickets with the airline and no issue. May 14th was my travel date, got to DFW airport and checked in my luggage. No issue. When I arrived in Cancun, Amstar Transportation was easy to find right outside to baggage claim. I booked a shared ride and was lucky my hotel was the first stop. The bus was cleaned and cool air. We arrived to The Grand OASIS Cancun and was directed to private Amstar check-in room with air conditioning, champagne and snacks. We did have some issues with the Grand OASIS Cancun but it has nothing to do with Cheap Caribbean. The hotel advertised 9 restaurants but nearly 2/3 have additional cost. They are not included in the price but they are supported to be all inclusive resort. Another issue was the hotel have lots of cabanas around the pools and down the beach but they are all mark reserved every day. They charge 1300 peso which is about $73US, but the concierge told me $104 whereas Amstar is $90. I didn't want to waste my money and no one did. For the whole week I was there, 99% of all cabanas are emptied. This is a terrible business from the hotel. Lastly, there are Peacocks at the hotel and they made loud noise at night, all night, and every night. They will wake you up. Hotel is beautiful with many pools, bars, and hammocks. Security is good at the hotel Checked out day was smooth. Amstar picked us up to the airport. We have no problem was so ever with Cheap Caribbean.

Tommy B fron Cheap Caribbean has been available for vacation recommendations, feedback and suggestions for years. My wife and I are returning to our honeymoon spot in Aruba (Manchebo) with our 8 year old daughter and Tommy hooked us up. He is who we used many years ago and is just as helpful in helping us plan our Caribbean vacation for this summers trip. My wife anil I have been to over 8 Caribbean islands, including Bora Bora last year and although we live in CA we love the Caribbean. Anyway, Tommy always goes above and beyond and I would highly recommend Cheap Caribbean and Tommy for all of your vacation needs.

I have used Cheap Caribbean multiple times for our Caribbean travels. I do not book online, I always call and talk to a representative. All the rep's are very helpful and go out of their way to get you what you want.

I booked a trip yesterday with Carol, and she is a rock star. She has great customer service, and very passionate about her job.

Easy, thorough, and economical. Have done business with them many times with no complaints. Have booked with other companies and no problems ever. Enjoy my get aways down to the area with no headaches.

Tania was perfect. She was patient and informative! Answered all questions and even did her best to find the best pricing for my group all inclusive trip

There is a lot of other agencies that are price reasonably to use - let this company run itself into the gound.

I had to contact my Agent three times because people wanted to come with us on our vacation Gustavo gave me his extension
So I was able to add new people to the same flights and resort with the help of my agent Gustavo with good prices for all the extra guest coming.
Thanks Cheap Carribian AND My personal Agent Gustavo.

Cheap Caribbean picked an airport 4 hours from our destination in the Dominican Republic. Not being familiar, we didn't realize this until we booked it. When trying to call to change to the closest airport, we were charged a lot more money. Every other time we went in like we were booking a new trip it never did this. I explained there is no way we chose this other airport, but no one cared. Hold times are crazy, over an hour on the phone. You can tell they work at home you can hear dogs barking in the background. Even after asking for a supervisor there was no positive outcome. The resort was also rated 5 stars, but there is no way that is possible. Stick with Apple vacations or any other company, as Cheap Caribbean clearly tries to deceive and they do not care at all about the customer.

Charged my account twice for $250 and was told it would take 2-4 days to refund funds, it is now day 20 and i still have not gotten my refund, i keep calling and no one picks up,this company is a rip off and deceitful and is fraudelent, DO NOT USE!

We booked on cheap Caribbean for the pyramid at the grand oasis Cancun. TAKE YOUR MONEY ELSEWHERE! We experienced major issues from start to finish on our trip. My best friend and I decided to book this together and we specifically booked 2 beds, upon arrival they told us they only had a room with one king size bed available.
We then ventured up to our room and upon entering smelled the strongest Gasoline aroma in our room. An open container of gasoline had been left open in our room. We had to move out of that room an into a different room. Next, we tried to go enjoy the pools and amenities as advertised, except the entire resort was overtaken with kids on Spring break. Be especially careful not to book this "adults only" resort during college spring break season. Your trip will not be relaxing or fun. We purchased an all-inclusive alcohol package and despite the fine print saying "all gratuity included" we couldn't even use it because of the 30+ minute wait at each bar. Service staff at restaurants were the only part with great service, but we still wouldn't return. Way too expensive for what was provided. We expected a calm beach vacation and we got MTV spring break.

Booked a trip and ended up having to leave early and use the insurance purchased all to find out you need to jump threw hoops to get any money back. The insurance they offer is a joke and their reps are just as bad as all you get is sorry there is nothing I can do.

I see some of these reviews and see a very common thread, buy travel insurance or face the problems of getting both travel AND flight credits.

We've used Cheap Caribbean numerous times and also had to adjust vacation times due to Covid. Each time is easy, but does take time with their attendants as they re-enter your vacation.

The rates are always very competitive with the resorts chosen, the flights are excellent rates. Our upcoming flights are nonstop with excellent time of day departures and arrivals.

Amstar is a wonderful vacation service that is used for excursions and transport to and from the airport, it's just easy and relaxing to look for the blue Amstar shirts with clean vehicles.

We've always had the most courteous help when calling in, in fact had to move our upcoming vacation for 2023 and Cheap Caribbean had a rate at a Now Resort/AMR group resort in Cancun with upgrades that I couldn't begin to match anywhere else, again with nonstop flights.

My advice to people is to plan carefully and make sure you are checking all the options and boxes when building the vacation before checking out so you don't end up with a problem later. That's part of acting as your own travel agent, you HAVE to be thorough when building the vacation.

I'd have no problem recommending Cheap Caribbean to family or friends, in fact we have.

I'd like to acknowledge that Cheap Caribbean customer service was amazing! Fast response, The woman I spoke to was so kind and accomodating. I was able to reschedule my booking for a small fee even though my itinerary said no cancelations or changes. So glad I didn't lose all that money! Thank you!

I had to cancel my flight because my grandson died sadly.
Cheap Caribbean gave me travel credit for the hotels stay and said I need to email United airlines myself for a refund. I did and United airlines gave me a refund back not travel credit, this is where cheap Caribbean stole my refund then posted it as travel credit when I questioned after 5 weeks.They did not email me of credit received from the airlines until I called.
This company is a total rip off.