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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I'm a new customer and I haven't had a breakdown or any service problem as of yet. Therefore it would be difficult to give you an honest assessment of my experience of your services.
However, my experience paying for my policy was easy.
It was totally satisfying in every step they did what they promised and took care of business. I'm very satisfied
Michael, thank you for your review! We’re thrilled to hear that your experience was completely satisfying and that we were able to meet your expectations every step of the way. Please don’t hesitate to contact us if you need anything else.
AC problem diagnosed and repairs were made. All done in a timely manner. I'm very very happy.
Kate, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Not good i use GM parts on my GMC they say you will not pay for GM parts i want my vehicle fixed with the best parts so I am not happy.
Clarence, we apologize for the frustration this has caused. Please contact our Customer Service team at 1-800-587-4162 so we can review your contract and explain the terms regarding part selection, including coverage for genuine GM parts. We’re committed to helping you understand your options and ensuring you feel confident in your coverage.
Terrific. The dealership I go to made the call and everything was taken care of so quickly.
Ron, we appreciate you taking the time to leave us such a positive review! We're so happy to hear that your experience with us was seamless and stress-free. Feel free to reach out if we can be of further assistance!
All of the people I dealt with were very professional and friendly. I would recommend you to anyone and everyone.
Rosemary, thank you for your kind words! We’re delighted to hear our team made a positive impression, and we truly appreciate your recommendation. Building trust and serving you well is highly important to us.
A warning light in my car went on. I immediately had it towed and went to my mechanic. My alternator was no longer good.
I contacted carshield and was advised. It would not be covered because it was less than twenty five days. The service rep was excellent.
However, how could somebody plan an alternator dying? I paid for the repair.
Pleasant and helpful affordable price i would recommend my friends and family not that I'm looking forward to that day but it's coming and I will be fully protected.
David, we’re thrilled to hear you found our service helpful and affordable. It’s great to know you feel confident in your coverage, and we appreciate you recommending us to your friends and family. We’re here to keep you fully protected when that day comes!
Always told truthfully about my account and status, with out pressure to purchase unless I asked for it.
John, we’re glad to hear you felt informed and respected regarding your account. Providing honest and transparent service is very important to us, and we appreciate your feedback.
My alternator on my van went out. CarShield covered the part and labor. I had to pay my $100 deductible and the tax but that was all. They sent the part through FedEx Priority Overnight. FedEx screwed up and it actually took 3 more days to arrive but the mechanic got it installed as soon as it came. I am very happy with the service I received from CarShield and Midas.
Debra, thank you for sharing your experience! We’re glad to hear that your alternator was covered and that your service with CarShield and Midas met your expectations. We appreciate your patience with the shipping delay and are happy everything was resolved promptly.
I received the contract by mail and also got a letter from Car Shield that my contact is going to increase my first month is September.
Rose, according to your account, your monthly payment has not increased. It’s possible you may have received incorrect or scam information. Our Customer Service team is here to verify your account information and answer any questions or concerns you may have. Please don’t hesitate to reach out to us at 1-800-587-4162.
Bad as all get out not good at all want my money back
Roger, we apologize for the frustration and inconvenience you’ve experienced. Please contact our Customer Service team at 1-800-587-4162, and they will be happy to review your account and assist you with any questions or concerns regarding your coverage.
Even though I changed my status with Car Shield at this time, the representative cordially and professionally, explained possible outcomes of my decision but accepted my decision. Thank you.
Lori, we value your business and appreciate your feedback. Should you require any assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
Pestered to take out policy on property I don't even own
Stephanie, we sincerely apologize for any unwanted calls or inconvenience you’ve experienced. Your feedback is important, and we will ensure your concerns are addressed. If you would like assistance or have questions about your account, please contact our Customer Service team at 1-800-587-4162.
I Thought Car Shield did good by giving me a price I can afford for my Dodge truck. See
William, we’re glad to hear you’re pleased with the coverage for your Dodge truck! We apologize for any inconvenience with your recent payment and encourage you to contact our Customer Service team at 1-800-587-4162 for assistance. They’ll be happy to help with any questions or concerns regarding your account.
Very fast, paper work, and payment was so professional!
Alvina, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy, and knowing that what we do makes a difference. Please let us know if you need anything else.
Good but in Hawaii you're choosing auto repair is limited
Thank you for your feedback, Wendell! We understand that repair options can be limited in certain areas, including Hawaii. We’re continuously working to expand our network and provide the best possible service wherever our customers are located. If you have any questions or need assistance with your coverage, please contact our Customer Service team at 1-800-587-4162.
Professional, courteous and knowledge of the service program.
Mary, thank you for sharing your experience! We’re thrilled to hear that you’ve had a great service program and that our team was professional, courteous, and knowledgeable. It’s wonderful to know you trust us with multiple policies, and we truly appreciate your continued support!
Sent the wrong part and had to wait for new part to arrive over a weekend. This delayed my car being worked on. Other than sending the wrong part, everything was good.
Joann, we apologize for any inconvenience this may have caused and appreciate your patience while the correct part was sent. We’re glad to hear that everything else went smoothly, and we’re always here to assist if you need anything in the future.
My contact with Car Shield has been a good experience, excellent customer communication and all questions were answer in a professional manner!
Bill, we’re so glad to hear that your experience has been a positive one! It’s great to know our team was able to communicate clearly and answer all your questions professionally. Thank you for sharing your feedback!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for sharing your experience, Duane! We're glad to hear the payment process was straightforward and appreciate your trust in us as a new customer. We're here to support you anytime you need.