CarShieldReviews 6,440

On my repair shops first phone call they claimed that my coverage had expired inspite of them taking the payment just days before. After it all got cleared away, they only agreed to pay a small portion of the repair. Overall, I spent a lot more than I expected and am disappointed in the experience.

Reliable, was quick to setup a rental car, while my car was being fixed, and sent the parts needed fast, they're no procrastinating

My 2008 CTS is running fine, no major repairs needed.since I started protection with CarShield.Or claims submitted.

I was extremely surprised at the monthly price and what it covered. I had looked at others and their prices were higher and covered less.

Wow! For something that is supposed to be convenient and easy - Carshield does NOT make it that way! I've had this service for a year and finally needed to use it for new fuel pump. The process was beyond difficult - took 8 calls (from both me and the dealership) to finally get resolution. Their options were not really financially helpful with the other option of waiting for a part - finding another service provider - on another day - was just NOT convenient. Their process is painful. I am seriously reconsidering having it at all - may just be better to pay out of pocket if the transmission ever goes! On another note - their constant - daily selling calls are on my last nerve! How many times can a person say 'please take me off your list' before you actually listen?! NOT impressed at all.

I called and spoke with someone about a letter I got in the mail with the Carshield logo on it. But I called the number already in my contacts not the number in the letter. It was about my rates going up. She assured me it was probably a scam. I gave her other info in the letter and she said she would turn it over to the dept who handles those things. She made me feel good about Carshield protecting me.

You all threw me under the bus! I have had Car Shield for 2 Vehicles for 2 years and no incidents! The first time I had to take my truck into the shop, I got ahold of you, started a claim. My mechanic called several times to talk to your adjustor and was hung up on every time. The truck bay was hung up for over 3 1/2 weeks! And I without a vehicle! My mechanic changed the exhaust manifold which you all said would be covered and then he put it all back together and told me I would have to take it elsewhere because you wouldn't work with him! I ended up paying over $1400. 00 and you people wouldn't compensate me at all! I was Literally told by one of your men that you all dropped the ball on my case! Yes You Did! You All Suck, Thanks For Nothing!

No what i expected. The things that they are to say to people up front they don't do that. They choose to do it after the fact.

I have been a loyal customer of Carshield for over 15 years. Paying on time and before due time of payments. I could not get my call to the assigned machanic shops that were recommend to use. So I used the shop that could take my. I notiified Carshield of this. Of course they did not pay the company that did the work on my car. This is not the first time this happened, but I trusted them and contiue to pay every month. They take your money. They don't approve any work done on your car. Do Not Get Carshield if you need coverage. No Good and low down company to me. I will not reccomend this company to anyone, but if I am ask i will share my experienc with them.

CarShield has done a great job for me. Nothing but good words to say for this company.

Jeep not starting, called tow truck. Tried to start and jump started it by tow truck driver. Took it to jeep shop and replaced main battery replaced, broken wiper blade, replaced 3 wiper blades.battery and wiper blades not covered. Tow truck was 55.00 dollars

I had a new Card issued from my bank and forgot to change it over in my account. I received a call from Car Shield. My old card didn't work. I explained to the lady why it didn't work. I her the new Card number and everything is great.
She was very friendly and helpful and made my experience a lot easier.
Thanks Car Shield.
Sid Young MO.

I Initially, I was skeptical when I signed up, as numerous companies often make promises they fail to keep. However, Car Shield has consistently exceeded my expectations every time I've needed their assistance. My first experience with them was particularly remarkable, as I was overwhelmed with emotion upon realizing they truly stood by their word. Car Shield continues to deliver exceptional customer service, from the courteous phone calls to the expensive repairs they've covered for me. I've enthusiastically recommended Car Shield to my friends and family, and I'd like to extend my sincerest gratitude to the company.

We had questions about parts coverage. The Agent was very clear and understanding for our need to fix our vehicle. Thank you again.

Over the years have a good relationship with your company

DaJae has Outstanding Customer Service! She went Above and Beyond to resolve my issue! Keep Up The Great Work DaJae!

Went through a crap to find out it wasn't covered. Still had to pay $200.00.

When I called Car Shield for the FRIST TIME. THE OPERATOR CANCELED the service with Plaza Tires in Rolla, Mo.
I was told by one of the managers that they don't accept Car Shield service and they could not perform that problem. So I had to call Car Shield again to fine what place works with Car Shield.