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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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My truck was not drivable and was taken to an authorized CarShield station for repairs. CarShield didn't cover any of the associated towing and repair costs.
Rear cameras were pushed in and warning sound was constantly going off. CarShield said trim piece that cameras were set on was not covered. Cost me $930.00 out of pocket. This does not sound right. Trim piece had to be removed to get to cameras that were replaced.
Ronald, we understand your frustration and apologize for any inconvenience this may have caused. Upon review of your claim file, it indicates that the repair facility called in for the light on the passenger side and the mirror glass. Upon further review of your account, we found that the parts required for the repair were not listed for coverage under your contract.
If you would like to discuss this matter further, please contact our Customer Service team at 1-800-587-4162. We’ll be happy to go over the parts that are listed for coverage, along with any exclusions, to help clarify your policy. We’re always here to assist and ensure you have the support you need.
I brought my van to the authorized Dodge dealer in Washington, MO. Your company sent out an inspector twice for a bore scope. Then they wanted a third bore scope, the dealer said its not going to change from the first to the third. So i contacted your claims office twice. The first customer service person said that I should have no problem with getting it fixed. The second time i offered what the dealership offered to take pictures of the engine head. But you said no, just another bore scope will have to be down. The dealership did not want to wait for your inspecters to come out. Then i get a voice mail call from your company saying that my claim is closed. Also they offered to bring it to anthor shop. So, I am out over $4,800, because of your company. I also called the person who sold me this policy. He did not return my call after i texted him the information and the claim number. Here is the claim number *******. You can contact Schicker Dodge. Washington Mo. The
I am writing to formally express my dissatisfaction with the monthly Powertrain Gold plan. You might think you are covered for the powertrain, but you may not be. Read and reread and get a mechanic to read the coverage that you are getting. My transmission started giving me trouble, took to a dealer. I was told that I would be responsible for any portion CarShield did not pay. Dealer contacted CarShield and it was denied based on the warranty (some parts in the transmission are not covered). Again, please read what is covered under the warranty. This is going to cost me 4000 dollars plus the monthly payments that I have made.
Wesley, we understand the challenges you’ve experienced with your Powertrain Gold plan and appreciate you taking the time to share your experience. Unexpected expenses can be frustrating, and we want to make sure you have the clarity you need.
Coverage can vary depending on the components, so we encourage customers to review their policy details carefully. For a clear explanation of what is covered, excluded, or limited under your plan, please contact our Customer Service team at 1-800-587-4162—they’re happy to walk you through your coverage and answer any questions.
When I brought my truck in to get the transmission fixed you guys were on it. I got a very nice truck for my rental it was a Jeep. I love it. I'm 100% happy my experience with Car Shield was great.
Thank you so much for sharing your positive experience with us. We truly appreciate your trust and support, and it’s rewarding to know our efforts have made a difference. Looking forward to serving you whenever you need us.
I have been waiting to get reimbursed for a repair made to my 2011 Buick Regal for more than 5 working days. I was told it should have been sent out no later than the 26th of September. William Redden
William, thank you for bringing this to our attention. After reviewing your file, the last notes indicate that we have not yet received a final invoice for your repair, which is required to process reimbursement. We recommend contacting our Customer Service team at 1-800-587-4162 so they can assist you in verifying the necessary documentation and help move your claim forward. We appreciate your patience and are here to ensure your concerns are addressed.
Carshield provided excellent service and replaced the engine in my car. I thought that I would have to go in debt and buy another car, but Thanks to Carshield, they put a new motor in my car. Thanks Carshield!
Thank you so much for sharing your positive experience with us. We truly appreciate your trust and support, and it’s rewarding to know our efforts have made a difference. Looking forward to serving you whenever you need us.
Was 6 days late hearing from my claim and my rental ran out. Was charged way too much for labor from the garage that is out of my control. Not at all was was advertised and I'm without a car.
Jamie, we apologize for any delays and inconvenience this has caused. Please know that we are continuously looking for ways to improve our processes to better serve our customers. To help you better understand your coverage, we’d be happy to provide a detailed breakdown of your policy, specifically regarding the terms of your contract related to parts and labor, and how those terms directly affected your claim. We encourage you to reach out to our Customer Service team at 1-800-587-4162 with any questions or concerns — we’re here to assist and ensure you feel informed and supported.
We were suppose to drive our kiddos to school. We all got into the car and it wouldn't start. We called and they helped us with a tow to our nearby mechanic and paid for our starter.
Thank you so much for sharing your positive experience with us. We truly appreciate your trust and support, and it’s rewarding to know our efforts have made a difference. Looking forward to serving you whenever you need us.
Took my car 21 of the recommended auto repair places from car shield the repair place calls me and says that car shield will not pay the full amount I think your warranty is a bunch of b******* I'm ready to cancel your warranty and tell everybody what kind of h******** insurance that you're trying to pull. Once again a company trying to rip-off the consumer.
Gary, we’re sorry to hear about your experience and understand your frustration. We encourage you to contact our Customer Service Department at 1-800-221-8645 with any questions or concerns regarding your coverage. Our team is here to assist and provide clarification.
Spoke with 2 representative very knowledgeable and pleasant thank you for all you do glad to say that I didn't have to use you yet it was a easy fix but appreciate you all.
Thank you for sharing your positive experience with us. We’re committed to providing protection that offers peace of mind and truly appreciate your trust. Please don’t hesitate to reach out if you ever need support or have questions.
I was able to resolve the issue about the coverage for my car repair. Unfortunately, not all repairs are covered and that depends on the level of the coverage one carries. I wished that I could have saved a little more out of pocket for the repair I needed.
Thank you for sharing your positive experience with us. We’re committed to providing protection that offers peace of mind and truly appreciate your trust. Please don’t hesitate to reach out if you ever need support or have questions.
Throughout the years that I have had Car Shield I can honestly say that their record of payment has been excellent. This has to be at least five years. My most recent experience has been this month. They always come through and pay for the repairs.
Thank you so much for sharing your positive experience with us. We truly appreciate your trust and support, and it’s rewarding to know our efforts have made a difference. Looking forward to serving you whenever you need us.
I was helped by a very knowledgeable and caring person.she did a great job of coordinating with the automotive shop to get my vehicle fixed!
Thank you so much for sharing your fantastic experience with us! We’re thrilled to hear we could provide the peace of mind you deserve and look forward to continuing to support you every step of the way.
They covered the replacement of the master brake cylinder but they didn't cover the water pump because it was only "weeping" and not gushing coolant. If I end up loosing coolant they will end up replacing the engine instead. LOL.
Ronald, we appreciate you sharing your experience. We’re glad the replacement of your master brake cylinder was covered. At this time, the water pump does not have a verified cause of failure, which is why it wasn’t covered. If an issue develops in the future, we’ll review it according to your plan’s terms to determine coverage. Please don’t hesitate to contact our Customer Service team with any concerns.
Thank you for sharing your positive experience with us. We’re committed to providing protection that offers peace of mind and truly appreciate your trust. Please don’t hesitate to reach out if you ever need support or have questions.
Had a problem with the time they deduct the payment
Thank you so much for sharing your fantastic experience with us! We’re thrilled to hear we could provide the peace of mind you deserve and look forward to continuing to support you every step of the way.
Fuel pump issues. Car shield paid for some repairs, but not for new fuel pump.
Peter, we appreciate your feedback. After taking a closer look, it seems the fuel pump module was the part the repair facility identified as the issue. If you have any questions or want to go over your coverage in more detail, please don’t hesitate to reach out to our customer service team at 1-800-587-4162. We’re always happy to help and make sure you feel confident about your plan.
Customer service was courteous and helpful i and courteous.
Thank you so much for sharing your fantastic experience with us! We’re thrilled to hear we could provide the peace of mind you deserve and look forward to continuing to support you every step of the way.
Very time I call to check out my claim I get the best assistant
Thank you so much for your kind words and trust in our services. We’re excited to continue providing you with reliable protection and support wherever the journey takes you next. Looking forward to assisting you in the future!
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Carroll, we understand your frustration and apologize for the inconvenience this situation has caused. After reviewing your account, it appears the parts needed for the repair were not listed for coverage under your contract. We’d also like to take the opportunity to review and address any concerns regarding towing coverage to ensure you have a full understanding of your plan. Please contact our customer service team at 1-800-587-4162, and we’ll be happy to go over the details of your coverage and answer any questions you may have.