CarShieldReviews 6,442

I purchased the service 2 months before my Subaru's warranty expired. My only problem with Car Shield is that I'm still receiving sale pitches 3 months later. I just hope when I have a problem with my car, you'll remember me and provide the services that I need.

So I have Car Shield and noticed something wrong with my vehicle but thought it was bad gas and it started getting worse so my warranty kicked in a couple of days and all of a sudden they asked for pictures and everything which I gave what they needed and so did shop but because I thought it was bad gas and it was shifting fine they denied it said happened before I had coverage but I didn't know it was what I was told as all gears shifted normal in transmission but that's what it needs! So I'd never ever go with them because they don't seem to want to pay! They suck!

My vehicle was at the dealership for a month waiting on parts. When I picked up my vehicle I only paid $13.00 over my deductible. I was thrilled. Thank you CarShield!

I had a very good experience talking with Neal at CarShield. He was very knowledgeable and helpful. It did not take me long to finish my business with him.

The American Auto Shield staff was the most professional people that I've had to deal with in a long time. Helpful, knowledgeable of their job and how to get me to understand all the steps to complete my claim. Their follow up was timely and perfect, thanks to everyone who helped me with this.

Had an issue with my vehicle, and came to find out it needs an engine. They came to the repair shop within 2 days and approved the engine replacement. It arrived within 5 days. I also rented a vehicle while mine's being fixed.

Needing some work done on my vehicle. There were a couple of things going on with the vehicle, but not all the issues were not coveraged under the warranty. I was glad that two of the issues were covered, but I wasn't to happy with the warranty coverage, because it didn't cover all the cost for the parts, so I had to come out of pocket to pay extra for the parts.

I have just recently joined and I did appreciate the phone call and the ability to get a monthly premium affordable for me but not having to utilize the service for any repair or breakdown hard to rate.

So far I am very impressed with Car Shisld. I am a Disabled Veteran and I was hoping that the repair was not going to go smooth.As of today the dealership is still waiting on parts so I am hopeful I will have my truck back soon.Thank you to Car Shield for making this simple.

I am not a person who usually buys warranties/ protection plans but I am so grateful that I did and that Carshield is helping me get me back on the road after my engine failed. They have been considerate and helpful so far and I believe this will all work out.

I am glad that my claim was approved but feel sorry that the process was dragged out a little longer than I expected. Thankfully, the advisor from Toyota of Melbourne helped to resolve some of the hitches and glitches.

I purchased a great package and experienced fantastic customer service. This is the fourth contact I have had and have not experienced any issues.

Having no income for a couple of months, I called and talked to a representative about this and he made arrangements to pause my automatic payment till the end of October.
I started getting notifications about my automatic payment be taken out at the first of October, so I called again and talked to another representative, and she confirmed that the automatic payment would not be taken out till the end of October, but the was not the case. It was taken out on the 6th of October.
I was completely lied too.
What kind of company is this?
I think I should look at canceling my membership and finding a better one, the does what they say they will do.

Thank you for providing a great service product for a reasonable price that the normal American worker can actually afford to buy.

We have been lucky with our 2016 0utback todate, we are older and live 45 miles to town. Just knowing we have coverage gives us peace if mind. Blessings

I pay every 6, it gives me a small break on the rate. The process is easy and the customer service folks are always nice and helpful.

I would recommend this service to you. As soon as you contact service they take over and organize with the repair location. You are given a claim number. Payments are made directly to the repair shop. When you pick up your vehicle the balance of the deductible and any additional parts or service is paid to them. Thanks you for your continued good service.

They spent days processing the problem, and then ordered the replacement transmission and its at least 17 days out and then 3-4 days installing and we get a rental car for 14 days and total days without the truck is going to be around 30 days, but it we got a rental for 14. Wow that part really sucks and needs improvement.

I was hoping I could have been covered when my car went bad, with me able to go only 10mph. I got the car to a garage, where they did fixed the problem and then I submitted the bills. They were denied because I didn't get "prior approval". I was told that I should have had the garage call CS and explain what was happening. Meanwhile, I needed to get the car fully functioning again. Had a known about the "prior approval" doctrine, I could have followed it accordingly and gotten reimbursed. Guess I'll know for next time, but this still was disappointing.

Received a call from an associate asking about a recent change in payment. Had to change payment information so that the billing would be taken care of in a timely manner. Don't remember the exact date but it was in mid September