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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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I once loved my 2017 Jeep Grand Cherokee but, it's lustre has faded over time mostly because it's not a dependable vehicle. Thank goodness for CarShield. They've been there on several occasions and have saved me thousands of dollars in repair costs. This time they even picked up the cost of a rental while my car was in the shop. I highly recommend giving them a try if you're in the market for an extended warranty.
Main part was covered; however doesn't make since that all parts are not covered to attach part needed.
Roosevelt, we apologize for any confusion regarding your coverage. We can only cover the parts that are listed for coverage under your contract. Please contact our Customer Service at 1-800-587-4162 if you have any further questions or concerns. We are here to help you understand your contract, and assist in the claims process.
I can't get why it's taking too long to get the necessary parts or lack of communication between the parts department, wrong parts being sent to repair shop, poor communication with customer overall throughout the entire process has been totally unacceptable.
Mary, we appreciate you taking the time to share your experience about your recent claim. We apologize that you were not satisfied with our services. Reviews like yours, help us to identify and target the areas where we need to improve. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Satisfied with approval of parts and labor provided as well as rental provision.
Steph, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
They only covered about 75% of the expenses. According to the contract, it fell short of what should have been covered after the deductible.
Peter, we appreciate the time you took to leave a review. There were differences in the labor rates that the repair facility used and what was recommended by a nationally recognized labor guide. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
I had a transmission problem with one of my cars. I notified CarSThe television Adshield, and they told me to take it to a reputable repair shop. ~ The repair shop was authorized to make the repair, and the process went smoothly.
James, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Very efficient and positive. Waiting for written coverage.
Kathleen, we appreciate your review! If you have any further needs or questions, please reach out.
Our transmission went out in our Equinox and at a time when we were all experiencing very cold snowy weather. It took a little longer to get it done but it is done and we are very pleased.
Darrell, we appreciate the review and are glad we could be of service. If you have any further needs or questions, please reach out!
Car shield was.willing to go the extra mile to help their customers, to have and receive the best coverage that's suitable for them.
Robert, thank you for your review and we are always here to help. Please give us a call if you need anything else!
Car shield is a scam. I signed on with car shield in order to offset the little things on my car that insurance didn't cover. When my car ended up having transmission issues it took forever for them to get me into a shop. They finally told me to go to a place and the shop and car shield had zero communication with each other and my car sat there for almost 2 months. I was on the phone with the mechanic and car shield nonstop because they failed to communicate with each other. I was doing more work than car shield. Eventually I pulled my car out of that garage and brought it to a different car shield affiliated shop. When I finally got it to the other shop, I ended up paying for my own diagnostics and almost paying 100% of the repair cost for the issue with my car. Car shield didn't do anything except draw this process out for almost 3 months. I ended up paying more with car shield. Not only did I pay for my own replacements, but I also had to pay them a monthly fee for nothing.
Long story short car shield is a scam. You might as well just save the money that you'd pay them each month and just stash it away so you can fix your car if it breaks down. In the end you will be paying way more with car shield.
David, that is unfortunate to hear and we apologize for any confusion during the claims process. We have no say in the repair facilities processes, it is their decision if they choose to work with us or not. After further review, it appears there were differences in the labor rates and part prices that the repair facility used and what was recommended by a nationally recognized labor guide. We are more than happy to answer any questions you have and explain the breakdown of the cost regarding your claim. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Good customer service, they ensured I knew about an existing problem, and were determined to inform me of the solution.
Darrell, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Each person I spoke to gave me different answers which cost me a lot of time and still do not have a repair
Vanessa, that is unfortunate to hear and we apologize for any inconvenience this may have caused. We would be more than happy to look into the claim to see if there is anything we can do for you. Please don't hesitate to contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Car shield was very efficient and they did what they promised and I'm very satisfied with them
Edward, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Car shield was able to take care of my problem in a timely manner and efficiently.
Jerry, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
I was hospitalized after surgery when car needed repairs! Husband needed to visit me. Car dealership contacted Car Shield and fixed in one day! Car Shield savings was $1100. I've been telling others that YOU are LEGIT!
Margaret, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
It was so easy one phone call and they had me set up in a rental car and when the repair took longer than anticipated, they extended the rental car for the needed days.
John, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
Dealing with car shield was easy and fast. No problem…. Has given me peace of mind. If anything happens with my car. I trust car shield to take care of it!
Ida, thank you for leaving a review! Your support means a lot to us. Please feel free to reach out and let us know how we can assist you in the future.
Car Sheild was prompt in the repairs of my vehicle, my vehicle was in for repairs and was completed the same day, and Car Shield toke care of it all with no problem, so I give a thumbs up to Car Shield.
Frankie, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
First time I actually had to test my CarShield policy was when I had taken my mother and aunt out of town a hundred seventy miles from home. Just dropped my aunt off at her daughter's house. And suddenly my car wouldn't start. True to their word a tow truck picked up my and a rental until my car was serviced. Fuel pump had gone out and it was over nine hundred dollars and gotten home a few days later an issue came up with the installation of the pump. Took it back to the mechanic who corrected the problem with no fuss no muss. Just good honest service.
James, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
You get a confidence that you'll be taken care of. You don't have to worry that something will happen that you can't afford.
Jane, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Laurence, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.