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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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I didn't get enough info about what was cover on my warranty call to me something different but that' was not ture
The repair of a new Radiator and you finances support was great thank you
Thank you so much for sharing your positive experience with us. We truly appreciate your trust and support, and it’s rewarding to know our efforts have made a difference. Looking forward to serving you whenever you need us!
It is always good when you get to a human! Pete made me feel heard. He called the shop & everything. Good work!
Em, thank you for your review! We’re glad to hear our team was able to assist and make you feel heard! It’s great to know they took the extra steps to help with your situation. Feel free to reach out if we can be of further assistance!
Car had issues with engine, could not believe car shield took care of the bigger amount and I am greatful for that.
Pamela, we’re thrilled to hear that your experience with CarShield exceeded your expectations! It’s great to know we were able to assist with your engine issue and provide the coverage you needed. Thank you for sharing your feedback!
I've requested a warranty book the goes into detail about my warranty plan since I've joined. I keep getting told it was mailed out but I never received it. I want it to keep in the vehicle for my go to incase I need to know what my plan covers.
Benito, we apologize for the inconvenience you’ve experienced with not receiving your contract. Our records show that the contracts were mailed out, but unfortunately, we cannot control USPS delivery times. We understand how important it is for you to have this information available in your vehicle. If you have any further questions or concerns, please don’t hesitate to contact our Customer Service team at 1-800-587-4162. We are here to help.
Nancy, our Customer Service representatives are available to answer any questions you may have and to help you navigate the claims process as smoothly as possible. We are committed to providing you with the support you need during this time. Should you require any further assistance or have any questions, please don't hesitate to reach out to us. We're always here to help.
I don't really have anything to say of your service since I have not yet used your services.
Wilfredo, thank you for your feedback. While you haven’t had the chance to use our services yet, we appreciate your trust and are here to assist whenever you need coverage or support.
Person on phone was more interested in selling product at a higher price than requested Retired people on fixed income do not have the resources and on fixed budgets to survive. Need to help them buy your product.
Cecil, thank you for your feedback. We understand the importance of affordability and are committed to helping all customers find coverage that fits their needs and budget. Please contact our Customer Service team at 1-800-587-4162 for assistance with selecting a plan that works best for you.
This was our 3rd time using Car Shield's services and as always, they were super responsive, very thorough, and covered our costs for everything. Extremely professional and make the entire process easy to navigate. AAAAA+++++
Jason, thank you for your fantastic review! We’re thrilled to hear that, once again, our team was responsive, thorough, and professional, making the process easy for you. We truly appreciate your continued trust in CarShield.
Called due to receiving a call another company that gave outrages and inaccurate information regarding car shield.
Lydia, thank you for sharing your experience. We’re glad you reached out to clarify the information you received, and we encourage you to contact our Customer Service team at 1-800-587-4162 with any questions or concerns. We’re here to help.
They contacted me in regards to payment. Was taken care of they were very helpful and polite
William, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Got coverage for out of warranty car. Never needed it, but was happy knowing I was covered.
John, thank you for your review! We’re glad to hear our team was courteous and professional, and that you found peace of mind knowing your out-of-warranty car was covered. We appreciate your trust and are always here if you need assistance in the future.
CarShield goes out of their way to help their clients and make sure that your vehicle is taken care of in the best way possible and I love that!
We value your business and appreciate your feedback. Should you require any further assistance or have any questions in the future, please don't hesitate to reach out to us. We're always here to help.
Earl, thank you for your review! We’re glad to hear you’re satisfied with our service and look forward to continuing to support you in the future.
Thank you for your feedback, Ryan! We’re glad to hear that you find our company trustworthy and that we’ve been able to assist you. We hope your car is back on the road soon, and please know that we are here to provide any further support you may need.
I called customer service to change my credit card and they were cooperative.
Michael, thank you for your review! We’re pleased our Customer Service team could assist you with updating your credit card information. When your vehicle does require a repair, you can count on us to provide prompt and reliable service—don’t hesitate to give us a call!
Lee, thank you for your review! We’re glad our agent was able to provide the information you needed and assist you regarding your concerns. Please don’t hesitate to reach out if you need any further assistance.
The inspector came in a timely manner. Things fell in order. Very pleased. I learned and understood why all things aren't covered. I'm thankful for the coverage I received.
Anita, thank you for your feedback! We’re pleased the inspection was handled efficiently and that our team provided professional and helpful service. We appreciate your trust in our coverage and are always here to assist with any future needs.
I pay each month to be protected. If I make no claim, the insurance company wins. If I make a claim for a substantial amount, I win reimbursement. In either case I don't win!
Arnold, thank you for sharing your perspective. We understand that the value of coverage can feel different depending on whether a claim is made. Our goal is to provide peace of mind by protecting you from unexpected and potentially costly repairs, so you have support when you need it most. We appreciate your decision to choose our coverage for that protection.
The gentleman who set up my service was knowledgeable, professional, efficient and kind. I decided I'd sell the car if costly repairs are needed so cancelled the service for that reason alone. Anyone else I spoke to after my initial phone call was knowledgeable and kind as well.
Angie, thank you for sharing your kind words about your experience. We’re glad our team was able to provide helpful and professional service. If you ever need assistance again, please don’t hesitate to reach out—we’re always here to help.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Delores, thank you for sharing your concerns. We apologize for any confusion regarding the details of your coverage. We do review what is covered during the initial call and also provide a copy of the contract right away so you can look everything over. If you’d like, please contact our Customer Service team at 1-800-587-4162, and we’ll be happy to go through your plan in detail and answer any questions you may have.