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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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Took vehicle to the dealership and found out it was the alternator. The repair facility contacted Car Shield, and they saved me &1200.00 of the cost of the dealership alternator. Thank you for your support.
Quick easy. No issues, highly recommended. Everything went smoothly even getting the rental car was quick and easy as well parts came in faster than expected which was a bonus. Thank you so much!
Kip, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. Please give us a call if you need anything else!
I inadvertently missed giving my new financial info for payment and they showed a warm spirit in not canceling me. Due to loss of my spouse I was a little forgetful. So I'm happy about their patience, especially since unforeseen things happen. Thank you!
Diannia, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Was very nice and friendly also told me about my service and how they could improve my payment plan for all the years I have been paying.
Evelyn, thank you for your 5-star review! We appreciate you being a loyal customer and helping to share the word about us. Please don’t hesitate to call us if you need anything.
My problem is electrical and car shield declined to honor my request for help..
Joseph, that is unfortunate and we’re sorry for the inconvenience. After further review of your account, it appears the parts that were needed for the repair were not listed for coverage on your contract. You are at a great level of protection and we would be happy to go over the details and parts listed for coverage with you. Please call our Customer Service at 1-800-587-4162 if you have any further questions or concerns.
Called reached a claim person and told her the problem I was having about a bad battery in my car. I was afraid I could not even jump it get to a place to fix it. She said that if I had to have it towed it would be covered for that but not the battery. That sounded alright to me. I was able to get it started and get it to a place to replace it. I was happy with it all. She was very helpful and pleasant. Thanks
James, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
I got a bad start and was not going to do it because this sales person acted like a stupid person. He pushed to hard for me to close the deal right then even though I was going to do it when he pulled that bad conduct on me I hung up on him. Later I called back and got a nice lady and took the deal. As far as I know so far going great. I have not read the whole contract yet unless I get a big surprise I am counting on it still being alright after I read it word for word. I am a salesman all my life he needs to learn something tat is when to let up to keep from making someone like me mad. OK right now anyway.
Handled very well and towing company was great. All question s were answered and arrival
Was timely and drop off to Tesla went diwn without a hitch
Mark, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
I had the most amazing experience with my CarShield representative, Tabitha! She was so knowledgeable, courteous and thoughtful! I appreciate such wonderful service, CarShield! Thank you!
Belinda, thank you for your review! We are thrilled to hear that you are satisfied with our Customer Service. Please feel free to contact us if you need anything else.
So far my experience with car shield has been great. Haven't filed a claim yet so I can't speak on there promises or contract yet..
Keino, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
They have kept me informed every step of the way through my whole process
John, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
Reasonable pricing and fast completion of claims. Great service
Michael, our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if there is anything else you need.
The agent was good, the phone reception was poor. Generally nothing out of the ordinary.
Anna-Maria, thank you for sharing your recent experience with us. We are continually seeking ways to enhance our services and improve our Customer Service. Your feedback is greatly appreciated!
They say what they mean when they say they will cover any problems with your vehicle.
Chris, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Lena, thank you for your review and we are always here to help. Please give us a call if you need anything else!
I've used Car Shield for about 18 months. Last month I encountered a car repair bill that was over $2,200. Car Shield covered $1,700 of the repair costs. I figure I had an annualized return of approximately 17.5% on my "investment" in CS. Not bad in today's economy.
Richard, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Spoke to billing department and asked them to change my billing date.
Irene, hank you so much for ttaking the time to leave an excellent rating! We really appreciate your business. Please let us know what we can do for you in the future.
There was some delay with CarShield and the service manager negotiating as to what was covered and what was not. He didn't seem happy about receiving partial payment from me with the promise of the balance from CarShield.
How long does it take to settle up?
If I go ahead and pay, can I send the invoice to you and be reimbursed?
Nunn
David, after further review, it appears the claims department has submitted their portion of the payment to the repair facility. Please call our Customer Service at 1-800-587-4162, we are more than happy to answer any questions you have and explain the breakdown of cost regarding your claim. We are here to assist you in any way we can.
Very pleased with the work that the auto Brian's auto did work on my car. I was very pleased with the tow truck on time picking my car up and dropping it off over. I'm very happy with the company.
Helen, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
I don't remember reading or being told the taxes ARE NOT PAID. They don't pay for anything that is not the problem like oil change or coolant when you have a waer pump done. My vehicle also had to have a timing chain replaced because of the water pump, the repair facility had to fight with them. The repair facility had to wait for car shield to send them the parts, couldn't just order them so that the person paying a pricey premium can get their vehicle back in a reasonable time.
Rob, that is unfortunate to hear and we apologize for any confusion regarding your coverage. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
The customer support has been great but between Ford of Clermont and Carshield I've been waiting for them to come back with the decision as to approve the repairs and Ford to provide the necessary information required.
David, it is unfortunate to hear there may be some confusion about your claim. After further review, it appears the claims department has requested certain documentation from the Repair Facility to move forward in the process. If you need further assistance understanding what is needed to resolve the issue, please don't hesitate to contact our Customer Service at 1-800-587-4162.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
John, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.