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CarShield is the largest vehicle service contract company in the nation. We have a national TV and radio campaign. CarShield is endorsed By Ice-T, Glenn Beck, Mark Levin, Vivica A. Fox and many more celebrities. Our goal is to drive traffic to our affiliate website https://carshieldprotection.com/. We are open 7 days a week and our business hours are 7:00am CST to 9:00pm CST.
CarShield Reviews Summary
CarShield generally enjoys a positive reputation among customers, praised for its reliable coverage and the significant savings it provides on repair costs. Many users highlight the courteous and helpful nature of customer service representatives, noting smooth claims processes and effective communication. However, concerns persist regarding service delays, particularly in claims processing and the complexity of filing claims. Some customers express frustration with inconsistencies in coverage and support from repair shops. Overall, while CarShield is recognized for its value and customer service, improvements in claim efficiency and clarity of coverage would enhance customer satisfaction.
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I had taken my car to my regular garage only to find out that they did not take car shield. So I called car shield and they sent a tow truck to take it to another place that was really close to my house. My car was fixed the next day. I did have to pay for a couple of things that the car shield did not cover, but it was still way cheaper than would it would have cost me without it. And no charge for the tow.
Had no problem with the help from car shield they where able to resolve my issue
David, thank you for your review. We are happy to hear that you are satisfied with our services. Please don’t hesitate to call us if you need anything else!
Made a payment method change very quickly and hassle free.No other issues
Kathy, thank you for your review. We are happy to hear that our customer service was able to help you out so quickly! Please don’t hesitate to call us if you need anything else.
Jill, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Carshield is a wonderful car insurance to invest in.I had no problem with getting my car payment to get fixed.
Terry, we appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
I had to continue to call and gain updates on claim. Adjuster never responded to my emails and voicemails. Was given different information on rental car.
Continued get text messages asking for information that had already been submitted.
To date have not received any notification that claim was approved, I had to gain that information from service provider at dealership.
Joseph, we appreciate you taking the time to share your experience about your recent claim. We apologize that you were not satisfied with our services. Reviews like yours, help us to identify and target the areas where we need to improve. Please contact our Customer Service Department at 1-800-587-4162 for further assistance if you have any questions or concerns.
Icall due to the site being g down weeks, and still down and I needed to know why and I was assured that if I needed to use this insurance that they are a phone call away. Very professional courteous and helpful. Great job to a staff that gets little recognition
Ken, thank you for your positive feedback! If there's anything you need, please don't hesitate to reach out to us. We are here to assist you in any way we can.
Very professional and answering my questions with curiosity. Keep up the good
Anthony, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
When I had my mom's car, it needed a new transmission, they did a good job at replacing it
Debra, thank you so much for your review! It's reviews like yours, that let us know how much we help people and how beneficial having coverage really is! We appreciate your feedback and if you need anything please don't hesitate to give us a call.
My questions were answered in a professional manner. Problem was solved.
Lyna, we are delighted to know that our team successfully addressed all your questions. Please don’t hesitate to call us if you need anything else!
I could not get online thru the app to review my policy. I was told that the app was not working and that she would send me a PSF of my policy. I never got that PDF.
Stanley, we sincerely apologize for any inconvenience this situation may have caused. A copy of your contract has been emailed to you, and we have also dispatched a physical copy via mail. Should you have any additional needs or inquiries, please do not hesitate to contact us.
I had to call and make sure my payment was received as someone hacked into my checking account and removed all my money.
Pat, we are pleased to hear you found our customer service team helpful! If you have any other questions, don't hesitate to give us a call.
No experience yet. I will know later if I have any experience..
Jim, thank you for the review and when your vehicle does encounter a repair, don't hesitate to give us a call! In the meantime, if you have any questions about your policy or what is covered and what is not, please let us know.
I found everyone I spoke to to be professional and helpful. I received a rental car without any issues, and the staff coordinated with the dealership on my behalf. My transmission was successfully repaired, and when I picked up my car, I only needed to pay the deductible. The only concern I have is that the transmission was refurbished rather than new.
Marilyn, thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with us. If you have any questions about your policy don't hesitate to give us a call!
I called about my window motor which they said they would cover; I was also told if the dealer kept my car for more than 4 hours I could get a rental. Well, they kept my car overnight to diagnose it, and when I called about the rental I was told, oh, that's 4 hours or more of labor. Crazy and information I should have had up front. Turns out it wasn't the motor but the master switch on the drivers side and carshield conveniently does not cover that part. I'm thinking of canceling and putting that money in a high-yield savings account. I've had car shield for over 3 yrs and of the 3 times I tried to use it they only covered one instance, a windshild wiper motor.
This is the second claim by my dealer. The first one was denied, as I expect this in to be. Right now I am not happy with anyone bcause between your adjuster, and the dealer I have been without my car for three weeks.
Daniel, after further review, we're unsure if a second claim has been filed. Please contact our Customer Service at 1-800-587-4162 so we- can get your feedback and take the proper next steps.
It took several phone calls between myself and Carshield and the mechanic and Carshield to get approval for the repairs I needed. The advertised service is not as great as it let's on. Switching warranty companies!
Michelle, that is unfortunate to hear and we apologize for any confusion regarding the claim. We are always willing to go over your contract with you, explain the claim process, and address any issues. Please don't hesitate to contact our Customer Service Department with any questions or concerns you may have.
Once I found out issue, I called Car Shield. Customer Service walked me through the procedures. Repair shop coordinated with Car Shield until repairs were completed.
Raymond, we are truly grateful for your wonderful review and delighted that we could assist you. If you have any more questions or require further assistance, please don’t hesitate to get in touch!
Am satisfied and feel good about it and if anything happens for my truck it is taken care of.
Ronald, we appreciate your review and are glad that you have chosen to protect your vehicle. If you have any questions about your policy don't hesitate to give us a call!
Car Shield approved the repair work very quickly so the repair facility could get the correct parts in and repair my car
Kevin, thank you for your review. We are happy to hear that we were able to help you out so quickly! Please contact us if you need anything else.
I appreciate the representatives skills and patience. I look forward to doing business. With CarShield.
Knowledgeable agents, very professional, courteous staff,they demonstrate empathy to the caller or customer.
Gerald, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Debbie, we appreciate your feedback and want you to know we're always here to assist you. Don't hesitate to reach out if you need anything else!